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2001-2004 Toyota Tacoma Rust Corrosion on Frame CSP ZTH

Discussion in 'Warranty Extensions' started by OishiiJPN, Feb 11, 2014.

  1. OishiiJPN

    OishiiJPN Administrator



    Background
    In a continuing efforts to assure the best in customer satisfaction, Toyota is enhancing its Tacoma Customer Support Program (CSP) and introducing an additional phase of the program to include 2001-2004 Tacoma models. This additional phase of the program contains specific inspection and repair procedures depending on Model Year and location of the vehicle; these procedures may include Frame Replacement (“FR”).

    Owner Notification
    The first customer letters to 2001-2004 Tacoma owners will be mailed out starting mid-December, 2008 and will continue on a rolling basis. This letter asks the customer to come in for an inspection if their vehicle is registered in the “Severe Cold Climate States” listed. For all other states, the letter advises that, unless the vehicle’s frame is perforated, the customer does not need to take any action at this time and to place the letter with their Owner’s Manual and store in glove box.

    What is Toyota going to do?
    Although the vehicle’s frame is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000
    miles (whichever comes first), to assure customers that we stand behind our product, we will extend the
    warranty coverage, to a total of fifteen years/unlimited mileage
    , on the vehicle’s frame for this specific
    condition, subject to the terms and conditions that are outlined in the Owner Letter.
     
  2. Mike Oates

    Mike Oates Guest

    I have a 2001 Tacoma that the frame has actually rusted a hole large enough that you can almost place your hand through. I took it to the local Toyota dealer and they said "no excessive rust, campaign has expired". However on Toyoheadquarters it refers to letter ZTH that is an extension of their regular warranty of 15 years and unlimited mileage. Notice the word EXTENSION to their regular warranty of 3 years or 36000 miles. To me the word extension means they have extended their warranty where the total coverage period would be a total of 18 years and unlimited mileage. Now comes the question my 2001 Tacoma has 140, 264 miles and they tell me the campaign has expired. If Toyota is concerned with customer satisfaction, dependability and the quality of their product as they say they are they would not be splitting hairs as they are doing in this case. The vehicle manufactured date on my vehicle is 02/01.

    This is my 4th Toyota vehicle and I am very disappointed with Toyota at this time. If I was purchasing a new vehicle today I don't know if I would purchase a Toyota today.
     
  3. OishiiJPN

    OishiiJPN Administrator

    Mike, I'm sorry to hear that your Tacoma has this condition. Just to clarify this for other readers, the warranty extension is just that, the original warranty was 3 year/ 36,000 miles which was extended to 15 years/ unlimited mileage. That's an additional 12 years of warranty coverage with unlimited miles for this specific condition.
     
  4. jackdoctor

    jackdoctor Guest

    I hear ya Mike...
    I have an 04' Tacoma that got rejected 3 years ago when it was in for the spare tire carrier recall.
    the dealership said it met all the requirements for frame replacement... but Toyota shot it down, so I had it welded by a friend who owns a shop. Fast forward to 2016... My rear shock mount broke off of the frame. I was going to have it welded back on also. The frame is SO rusted that its truly unsafe to drive. back to the dealership
    where they, and regional rep are totally behind me... And Toyota shoots it down again. Note: The body and interior are Mint!!! Also NOTE: The truck was inspected in 09' buy a different dealership who said the frame was fine, and no recommendation for undercoating... It's documented in the vehicle history. This is my 4th Toyota truck.... And sadly the last.
     

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