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2003-2009 Toyota 4Runner Broken Rear Hatch Glass Warranty Extension ZG7

Discussion in 'Warranty Extensions' started by Lewis, Mar 18, 2017.

  1. Lewis

    Lewis Moderator Staff Member

    Warranty Enhancement Letter ZG7

    Subject: Warranty Enhancement Program – ZG7
    2003-2009 Model Year 4Runner Extension of Warranty Coverage for Broken Rear Hatch Glass

    In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Warranty Enhancement Program to extend the warranty coverage for Broken Rear Hatch Glass on Certain 2003-2009 Model Year 4Runner Vehicles. Also see T-SB-0189-17

    Background:
    Toyota has received a number of reports where the vehicles rear hatch glass broke during defroster operation. Although the rear hatch glass is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customer’s ownership experience. Toyota is now extending the warranty coverage for repairs related to Broken Rear Hatch Glass during defroster operation.


    Warranty Enhancement Program Details
    This Warranty Enhancement Program provides enhanced coverage to the vehicle’s “New Vehicle Limited Warranty” as it applies to the Rear Hatch Glass. The specific condition covered by this program is broken Rear Hatch Glass during defroster operation. If the condition is verified, the vehicle will be repaired with new Rear Hatch Glass at no charge under the terms of this Warranty Enhancement Program.

    • The Primary Coverage offers warranty enhancement until April 30, 2018, regardless of mileage.
    • After the Primary Coverage ends, the Secondary Coverage is applicable for 9 years from the date of first
    use with no mileage limitation.

    Covered Vehicles:
    There are approximately 602,700 certain 2003-2009 Model Year 4Runner vehicles covered by this Warranty Enhancement Program. There are approximately 6,000 Puerto Rico Vehicles involved in this Warranty Enhancement Program.

    Owner Letter Mailing Date:
    Toyota will begin to notify owners in early March, 2017 and will be mailed over several months.

    Frequently Asked Questions

    What is the condition?
    Toyota has received a number of reports where the vehicle’s rear hatch glass broke during defroster
    operation. Although the rear hatch glass is covered by Toyota’s New Vehicle Limited Warranty for 3 years of 36,000 miles (whichever comes first), we at Toyota care about the customer’s ownership experience. Toyota is now extending the warranty coverage for repairs related to Broken Rear Hatch Glass during defroster operation.

    What is Toyota going to do?
    Toyota will send (in phases consistent with parts availability and repair capacity) starting in early March ,
    2017, an owner notification by first class mail advising owners of this Warranty Enhancement Program.
    If the owner experiences the condition described above, he/she should contact a local authorized Toyota
    dealership for diagnosis. If the condition is verified, the dealer will replace the Rear Hatch Glass at NO
    CHARGE
    to the customer.

    What are the details of this coverage?
    This Warranty Enhancement Program provides enhanced coverage to the vehicle’s “New Vehicle Limited
    Warranty” as it applies to the Rear Hatch Glass. The specific condition covered by this program is broken
    Rear Hatch Glass during defroster operation. If the condition is verified, the vehicle will be repaired with new Rear Hatch Glass at no charge under the terms of this Warranty Enhancement Program.

    • The Primary Coverage offers warranty enhancement until April 30, 2018, regardless of mileage.
    • After the Primary Coverage ends, the Secondary Coverage is applicable for 9 years from the date of first use with no mileage limitation.

    What if an owner HAS NOT experienced this condition but would like to have the repair completed?
    This Warranty Enhancement Program only applies to vehicles that have exhibited the condition described
    above. If an owner has not experienced the condition, he/she is asked to apply the warranty enhancement
    notification sticker to the Owners Warranty Information Booklet for future reference.

    How will Toyota determine the cause of the broken rear hatch glass?
    The dealership will follow an inspection that is outlined in a technical service bulletin that identifies how to determine if the rear hatch glass broke due to defroster operation. Rear hatch glass that is broken due to other factors such as rock chips or impact damage will not be covered by this Warranty Enhancement
    Program.

    The original Rear Hatch Glass that was in my vehicle which broke was tinted; will Toyota apply tint to the replacement Rear Hatch Glass?
    If the Rear Hatch Glass was factory tinted from Toyota, it will be replaced with a factory tinted replacement.
    If the vehicle had Rear Glass that was not factory tinted, the glass will be replaced with a non-tinted replacement. Re-tinting will not be covered by Toyota under this Warranty Enhancement Program.
     

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