Subject: Special Service Campaign (SSC) BST
Multiple Model and Model Years Smart Stop Technology
2009-2010 Corolla
2009-2010 Matrix
2008-2010 Landcruiser
2008-2010 Highlander
2006-2010 Rav4
2003-2009 4Runner
2007-2010 Tundra
In our continuing effort to ensure the best in customer satisfaction, Toyota has converted Limited Service Campaign (LSC) BST into Special Service Campaign (SSC) BST with no expiration date. Toyota will install Smart Stop Technology on the above listed model and model year vehicles. This feature will cut engine power in case of simultaneous application of both the accelerator and brake pedals at certain speeds and in certain driving conditions. Covered Vehicles As of September 8, 2016, there are approximately 1.3 Million Toyota vehicles to which Smart Stop Technology has not been added.
Owner Letter Mailing Date:
Owners of covered vehicles were previously notified as part of LSC BST. Owners of covered vehicles that have not had LSC BST completed will be notified again as part of SSC BST starting in October 2016.
FAQ Frequently Asked Questions
What is Toyota offering and why?
Toyota will install Smart Stop Technology on the below listed model and model year vehicles. This feature will cut engine power in case of simultaneous application of both the accelerator and brake pedal at certain speeds and in certain driving conditions.
How does the Smart Stop Technology operate?
Smart Stop Technology cuts engine power in case of simultaneous application of both the accelerator and brake pedals at certain speeds and in certain driving conditions. When Smart Stop Technology is engaged, engine output is cut to the idle position, reducing the load on the brakes. System logic helps minimize the potential for Smart Stop to engage when it is not needed or might be inconvenient in certain driving conditions. For example, the system will not activate in 4WD vehicles while driving in the low range. This system also allows the driver, for instance, to depress the brake pedal in conjunction with the accelerator pedal when starting on a steep hill. Activation is always canceled when the brake pedal is released.
Why is Toyota removing the expiration date?
Toyota is dedicated to providing vehicles of outstanding quality and value. In our continuing effort to ensure the best in customer satisfaction, Toyota has extended this campaign.
How will Toyota notify owners about this Special Service Campaign?
Owners of covered vehicles were previously notified as part of LSC BST. Owners of covered vehicles that have not had LSC BST completed will be notified again as part of SSC BST starting in October 2016.
How long will it take to install the Smart Stop Technology software?
The ECM software installation will take approximately 1 hour. However, depending upon the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period.
What if an owner has additional questions or concerns about the SSC?
Owners with questions or concerns are asked to please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, or Saturday 7:00 am through 4:30 pm Central Time.