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2007-2011 Toyota Camry and Camry Hybrid Sun Visor Warranty Extension ZTT

Discussion in 'Warranty Extensions' started by OishiiJPN, Sep 23, 2013.

  1. OishiiJPN

    OishiiJPN Administrator


    Background

    Toyota has received a number of reports regarding sun visors in certain 2007 to 2011 model year Camry and Camry Hybrid vehicles. In these cases, the sun visor may slowly rotate downward. In a limited number of cases, the sun visor may become detached.



    Applicability

    The Sun Visor Assembly and Sun Visor Bracket are covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever occurs first). However, Toyota is announcing a Customer Support Program (CSP) to cover the replacement of the Sun Visor Assembly and/or Sun Visor Bracket for 7 years from the date-of-first-use (regardless of mileage) for the condition described above.


    If a customer has previously paid for the repair or replacement of the Sun Visor Assembly and/or Sun Visor Bracket to address the condition described above, please have them mail a copy of the repair order, proof-of-payment, and proof-ofownership to the following address for reimbursement consideration:

    Toyota Motor Sales, U.S.A., Inc.
    Customer Experience Center, WC10
    19001 South Western Avenue
    Torrance, CA 90509
    The customer name, address, and telephone number(s) should be included in the request. The customer should allow 4-6 weeks for processing.
     
  2. Susan Moody

    Susan Moody New Member

    My replacement visor is now falling off exactly like the recalled one did. Will you replace it free of charge for a second time?
     
  3. OishiiJPN

    OishiiJPN Administrator

    You will have to speak to either your local Dealer or Toyota about this. I would guess that if it still falls within the extended warranty time frame then yes they would. Also if it's been less than a year since they were replaced because all Toyota parts come with a 1 year unlimited/mileage warranty.
     
  4. Jon Ballard

    Jon Ballard New Member

    How do I know if my visor is covered by this (CSP)? It's a 2009, but was purchased in 2008.
     
  5. OishiiJPN

    OishiiJPN Administrator

    You can view what vehicles are covered by looking here... or you can visit your local Toyota Dealer and let them help you. These visors are usually kept in stock now.
     
  6. Melanie Sawyer

    Melanie Sawyer New Member

    Can i get a replacement visor for my drivers side, 2010. Camry? It broke off about a year ago
     
  7. OishiiJPN

    OishiiJPN Administrator

    The warranty for your visor was extended to 7 years from the date of first use (Original New Car Purchase date) with no mileage limitation. You will have to visit your local Toyota Dealer and they will be able to tell you if it is covered. They also usually have them in stock.
     
  8. Donald Spragins

    Donald Spragins New Member

    My sunvisor has been doing this for the past year and last week totally flopped and apprears broken (drivers side). This is the first I have heard of the recall. I did not receive any kind of letter or anything from Toyota and now it appears that my 2007 Camry that was put in service in Nov 06 is out of recall time? Very dissapointed with Toyota. Something this minor will keep me from replacing this automobile with another Toyota in the future!
     
  9. OishiiJPN

    OishiiJPN Administrator

    Have you tried talking with your Local Toyota Dealer about this yet?
     
  10. Balamurugan K G

    Balamurugan K G New Member

    I own a 2011 toyota camry which is preowned and I've this sun visor problem on my driver seat. My local dealer says that I am not covered under this warranty extension.
    As per the attached file ( http://media.fixed-ops.com/Toy_Campaigns/pol12-03.pdf ), I see my VIN number to fall under the 2010 range. Though my vehichle is 2011, I presume the column 'MY' denotes the make year and that would be 2010 for my 2011 camry. Can someone suggest any other option.

    I hear that the sun visor is $161+taxes. Not sure how much would be the labor on top of that.
     
  11. OishiiJPN

    OishiiJPN Administrator

    If your Camry falls under the VIN range then you are covered and the Dealer is wrong. Have you talked to Toyota to see what they have to say? (1-800-331-4331)
     
  12. Randy Jones

    Randy Jones New Member

    I love all three of my Toyota's. However I am a little disappointed at the quality of the interior on my 2007 Camry. My driver side visor fell down (making it hard to drive because of my height). When I took it to the dealership they informed me that I was just outside the extended warranty for this repair and it would be over $100 for the repair (I just removed the visor). Then I received the notice on the melting dashboard last spring. I have contacted the dealership four or five times because my Camry has this issue. Their response was always we don't have any in stock yet. Finally last week the parts person agreed to order me one and it should be in about six weeks (thank you recognizing this problem). Now yesterday my passenger side visor has started falling down (again blocking my view when looking out my right side of the car). I will now have to remove my passenger visor like I had to on the driver side just so I can drive the car. I would appreciate it if Toyota would look at this as a safety issue for a tall person like myself. I truly enjoy all my Toyota's but have to think twice before buying another Camry. Mechanically this car has been great and only have eighty five thousand miles on it.
     
  13. Balamurugan K G

    Balamurugan K G New Member

    After my post from last friday, I contacted my dealer and they said that my VIN doesn't fall in this recall range and I should pay it by myself. The cost they quoted was $161 + taxes. I came back to check DIY videos for fixing it. But Parallely I did sent a mail to Toyota itself. You know what, they called me back on Sunday and said that they would fix this for me. They spoke to my dealer after getting the contacts from me and responded back saying that toyota will take the parts cost and the dealer will take the labour costs for this fix. The dealer has now placed the order for this parts. Thanks.
     
    OishiiJPN likes this.
  14. OishiiJPN

    OishiiJPN Administrator

    I know that this sucks and you are upset but wanted to relay that this warranty extension will cover replacement for both driver and passenger side sun visors. We replace both of them at the same time.
     
  15. OishiiJPN

    OishiiJPN Administrator

    That is awesome! Great news and thank you for sharing!! :D
     
  16. thetruth87

    thetruth87 New Member

    Can anyone explain to me what it means to fall in the VIN range? Does my VIN have to match the VIN's exactly as listed? If so, I'm highly disappointed in Toyota because this is clearly a common problem for 2007-2011 Camry's. Much thanks for any help!
     
  17. OishiiJPN

    OishiiJPN Administrator

    The reason behind the VIN range is because vehicle manufacturers will use different suppliers even for the same part. Lets say that Toyota used two different suppliers ( Supplier A and Suppier B) for this sun visor. If they only had problems with visors made by supplier A then they would issue a recall/warranty only to vehicles in a certain VIN range that had Supplier A visors installed.
     
  18. thetruth87

    thetruth87 New Member

    OishiiJPN, thanks very much for the explanation. My VIN number is 4t1bf3ek4au014105 but I don't understand if it's within the range that's listed. Can you help explain to me how to figure this out? Thank you kindly!
     
  19. OishiiJPN

    OishiiJPN Administrator

    What year Camry is this?
     
    thetruth87 likes this.
  20. thetruth87

    thetruth87 New Member

    2010 Toyota Camry.
     

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