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2008-2013 Toyota Highlander Warranty Coverage for the Power Back Door ZG4

Discussion in 'Warranty Extensions' started by Lewis, Mar 8, 2017.

  1. Lewis

    Lewis Moderator Staff Member




    Warranty Enhancement Letter ZG4

    Subject: 2008 – 2013 Model Year Highlander and Highlander Hybrid Vehicles
    Extension of Warranty Coverage for the Power Back Door

    In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Warranty Enhancement Program to extend the warranty coverage for the Power Back Door on certain 2008 – 2013 model year Highlander and Highlander Hybrid vehicles.

    Background:
    2008 – 2013 model year Highlander and Highlander Hybrid vehicles may exhibit a condition where the Power Back Door does not close properly. In some cases, the Power Back Door may reach the fully closed position and then reverse to the open position. In other cases, the Power Back Door closes, but produces a pop or clunk noise.

    Although the Power Back Door is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever occurs first), we at Toyota care about the customers’ ownership experience. Toyota is now extending the warranty coverage for repairs related to when the Power Back Door does not close properly as described above.

    Warranty Enhancement Program Details:
    This Warranty Enhancement Program provides enhanced coverage to the vehicles “New Vehicle Limited Warranty” as it applies to the Power Back Door. The specific condition covered by this program is when the Power Back Door does not close properly as described above. If the condition is verified, the vehicle will be repaired with a new Power Back Door under the terms of this Warranty Enhancement Program.

     The Primary Coverage offers warranty enhancement until October 25, 2018, regardless of mileage.

     After the Primary Coverage, the Secondary Coverage is applicable for 8 years or 150,000 miles from the vehicle’s date of first use, whichever occurs first.

    This coverage is for warranty work performed at an authorized Toyota dealer only. It is subject to the same terms and conditions set forth in the New Vehicle Limited Warranty Section of the Owner’s Warranty Information booklet. For example, damage from abuse, an accident, theft and/or vandalism is not covered by the New Vehicle Limited Warranty or this warranty enhancement.

    Covered Vehicles:
    Approximately 402,500 Highlander and Highlander Hybrid vehicles are covered by this Warranty Enhancement Program. Approximately 3,500 vehicles involved in this Warranty Enhancement Program were distributed to Puerto Rico.

    Owner Letter Mailing Date:
    Toyota will begin to notify owners in March 2017, and owner letters will be mailed over several months.

    Frequently Asked Questions

    What is the condition?
    Certain 2008 – 2013 model year Highlander and Highlander Hybrid vehicles may exhibit a condition where the Power Back Door does not close properly. In some cases, the Power Back Door may reach the fully closed position and then reverse to the open position. In other cases, the Power Back Door closes, but produces a pop or clunk noise.

    Although the Power Back Door is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever occurs first), we at Toyota care about the customers’ ownership experience. Toyota is now extending the warranty coverage for repairs related to when the Power Back Door does not close properly as described above.

    What is Toyota going to do?
    Toyota will send (in phases consistent with parts availability and repair capacity) starting in March 2017, an owner notification by first class mail advising owners of this Warranty Enhancement Program. If the owner experiences the condition described above, he/she should contact a local authorized Toyota dealership for diagnosis.

    If the condition is verified, the dealer will replace the Power Back Door with a new one at NO CHARGE to the customer.

    Which part(s) are covered by this Warranty Enhancement Program?
    The following specific parts are covered by this Warranty Enhancement Program:
    Power Back Door Panel
    Power Back Door Stays
    Power Back Door Weather-strip
    Power Back Door Motor
    Power Back Door Hinges

    What should an owner do if experiencing this condition?
    If an owner thinks that the condition described in this Warranty Enhancement Program is present, he/she should contact a local Toyota dealer for appropriate diagnosis and repair. If the condition is verified as being in accordance with the terms of the warranty extension, the repair will be performed at NO CHARGE.

    What if I have additional questions or concerns?
    If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1- 888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
     

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