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2016 Toyota Rav4 and Rav4 Hybrid Power Backdoor ECU LSC G0X

Discussion in 'Warranty Extensions' started by Lewis, Dec 20, 2016.

  1. Lewis

    Lewis Moderator Staff Member


    Subject:
    Limited Service Campaign G0X
    2016 Model Year RAV4 and RAV4 Hybrid Vehicles Power Back Door ECU Replacement

    Condition:
    In the subject vehicles the power function of the back door could become inoperative if there is interference with an object while using the power back door. Toyota has developed a new power back door Electronic Control Unit (ECU) to prevent this condition from occurring.

    Remedy:
    Any authorized Toyota dealer will replace the Power Back Door ECU at NO CHARGE to the vehicle owner until November 30, 2019.

    Covered Vehicles:
    There are approximately 93,000 Certain 2016 Model Year RAV4 and RAV4 Hybrid vehicles covered by this Limited Service Campaign. There are 128 vehicles in Puerto Rico involved in this Limited Service Campaign.

    Owner Letter Mailing Date:
    Toyota will begin to notify owners in late December, 2016.


    Frequently Asked Questions

    What is the condition?

    In the subject vehicles the power open and close function of the back door could become inoperative if there is interference from an object while using the power back door. Toyota has developed a new power back door Electronic Control Unit (ECU) to prevent this condition from occurring.

    COMPUTER, MULTIPLEX NETWORK DOOR Part Number 04006-44142

    What is Toyota going to do?
    Toyota will send, starting in late December, 2016, an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to have the Power Back Door ECU replaced at NO CHARGE.

    How long will this Limited Service Campaign be available?
    This Limited Service Campaign will be offered at No Charge until November 30, 2019.

    How long will the repair take?
    The repair takes approximately 1.5 hours; however, depending on the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

    What if I previously paid for repairs related to this Limited Service Campaign?
    Reimbursement consideration instructions will be provided in the owner letter.

    What if I have additional questions or concerns?
    If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1- 888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
     

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