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Toyota Owners
Warranty Extensions
Excessive Oil Consumption on 2AZ-FE Engine LSC ZE7
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<blockquote data-quote="John" data-source="post: 451" data-attributes="member: 767"><p>I have a 2009 Toyota Matrix S that suffered an engine loss due to low oil. I got the notice for this about 2 weeks after it happened. I contacted Toyota and they got in touch with my normal dealership and upon speaking to them I had my car towed so they could determine if this issue caused my engine failure. The dealership told me they would evaluate the engine. There was some delay since this was the first time they had to look into this problem AFTER the engine had failed. </p><p></p><p>They told me they had the procedure from Toyota and I should bring it in to get started. I was told that if the failure was caused by that problem they would fix it. If not, then I had to pay a $110 diagnostic fee and get the motor replaced there or at my other shop. They then said that they had a technician looking at it. </p><p></p><p>All the sudden I get a phone call saying that I would just need to produce my oil change receipts dating from when I bought the car and that they could not continue to evaluate the engine until I brought them the receipts and that it would cost more than the $110 to evaluate the engine. It cost me $140 to get it towed there and I feel like they told me enough to get me to take the car there and then are trying to stick it to me. </p><p></p><p>I have two questions. Is this oil change receipt history common when dealing with this issue and has anyone else been told to do this when getting the evaluation done?</p></blockquote><p></p>
[QUOTE="John, post: 451, member: 767"] I have a 2009 Toyota Matrix S that suffered an engine loss due to low oil. I got the notice for this about 2 weeks after it happened. I contacted Toyota and they got in touch with my normal dealership and upon speaking to them I had my car towed so they could determine if this issue caused my engine failure. The dealership told me they would evaluate the engine. There was some delay since this was the first time they had to look into this problem AFTER the engine had failed. They told me they had the procedure from Toyota and I should bring it in to get started. I was told that if the failure was caused by that problem they would fix it. If not, then I had to pay a $110 diagnostic fee and get the motor replaced there or at my other shop. They then said that they had a technician looking at it. All the sudden I get a phone call saying that I would just need to produce my oil change receipts dating from when I bought the car and that they could not continue to evaluate the engine until I brought them the receipts and that it would cost more than the $110 to evaluate the engine. It cost me $140 to get it towed there and I feel like they told me enough to get me to take the car there and then are trying to stick it to me. I have two questions. Is this oil change receipt history common when dealing with this issue and has anyone else been told to do this when getting the evaluation done? [/QUOTE]
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Excessive Oil Consumption on 2AZ-FE Engine LSC ZE7
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