MG
Moderator
Subject: Customer Support Program ZJB Certain
2010 Prius and Prius PHV Vehicles
2011-2015 Prius Vehicles
2012-2015 Model Year Prius PHV Vehicles
Coverage for Brake Booster and Brake Booster Pump Assemblies
In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to provide coverage for brake booster and brake booster pump assemblies on certain 2010 model year Prius and Prius PHV vehicles, certain 2011-2015 model year Prius vehicles and certain 2012-2015 model year Prius PHV vehicles.
Background:
Toyota has received reports about certain internal malfunctions of the brake booster assemblies in some of the subject vehicles.
Although the brake booster and brake booster pump assemblies are covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first) Toyota is now offering a voluntary Customer Support Program that applies to certain internal malfunctions of the brake booster assemblies.
Customer Support Program Details:
This Customer Support Program provides coverage as it applies to the brake booster and brake booster pump assemblies. The specific condition covered by this program refers to certain internal malfunctions of the brake booster and brake booster pump assemblies. One or more of the following specific Diagnostic Trouble Codes (DTCs) C1391, C1252, C1256, or C1253 will be stored in the vehicles memory to be used as verification. If the condition is verified, the vehicle will be repaired with a new brake booster and brake booster pump assemblies under the terms of this Customer Support Program.
2010 Prius and Prius PHV Vehicles – Phase 1
• The Primary Coverage will be offered until November 30, 2019, regardless of mileage.
• After the Primary Coverage, the Secondary Coverage is applicable for 10 years from the date of first use or 150,000 miles, whichever occurs first.
2011-2015 Prius Vehicles and 2012-2015 Prius PHV Vehicles – Phase 2
• The Primary Coverage will be offered until August 31, 2021, regardless of mileage.
• After the Primary Coverage, the Secondary Coverage is applicable for 10 years from the date of first use or 150,000 miles, whichever occurs first.
Covered Vehicles :
There are approximately 946,100 vehicles covered by this Customer Support Program. There are approximately 1,200 vehicles in Puerto Rico involved in this Customer Support Program
Remedy Procedures:
Technical instructions for this Customer Support Program can be found in T-SB-0079-18 Revision 1 and T-SB-0024-19.
Frequently Asked Questions
What is the condition?
Toyota has received reports about certain internal malfunctions of the brake booster assemblies in some of the subject vehicles. In these reports, customers have noted various brake system related warning lamps are illuminated.
Which brake system warning indicator may be related to these conditions?
If the following warning lamps are illuminated, the vehicle may be experiencing a concern with the brake booster and brake booster pump assemblies which are covered by this Customer Support Program.
What is Toyota going to do?
Although the brake booster and brake booster pump assemblies are covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), Toyota is now offering a voluntary Customer Support Program that applies to certain internal malfunctions of the brake booster and brake booster pump assemblies.
Toyota will send an owner notification by first class mail starting in mid-August 2018, advising owners of this Customer Support Program.
If the owner experiences the condition described above, they should contact their local authorized Toyota dealership for diagnosis. If the condition is verified, the vehicle will be repaired with a new brake booster and brake booster pump assemblies at NO CHARGE to the customer.
Which and how many vehicles are covered by Customer Support Program?
There are approximately 250,700 vehicles covered by this Customer Support Program.
What are the details of this program?
This Customer Support Program provides coverage as it applies to the brake booster and brake booster pump assemblies. The specific condition covered by this program is for certain internal malfunctions of the brake booster assemblies. If the condition is verified, the vehicle will be repaired with new brake booster and brake booster pump assemblies under the terms of this Customer Support Program.
2010 Prius and Prius PHV Vehicles – Phase 1
• The Primary Coverage will be offered until November 30, 2019, regardless of mileage
• After the Primary Coverage, the Secondary Coverage is applicable for 10 years from the date of first use or 150,000 miles, whichever occurs first.
2011-2015 MY Prius Vehicles and 2012-2015 MY Prius PHV Vehicles – Phase 2
• The Primary Coverage will be offered until August 31, 2021, regardless of mileage.
• After the Primary Coverage, the Secondary Coverage is applicable for 10 years from the date of first use or 150,000 miles, whichever occurs first.
This coverage is for work performed at an authorized Toyota dealer only. It is subject to the same terms and conditions set forth in the New Vehicle Limited Warranty Section of the Owners Manual. For example, damage from abuse, an accident, theft and/or vandalism is not covered.
Which part(s) are covered by this Customer Support Program?
The specific components covered by this program are as follows:
• Brake Booster Assembly
• Brake Booster Pump Assembly
What should an owner do if experiencing this condition?
If an owner thinks that he/she has experienced the condition described in this Customer Support Program, a local Toyota dealer should be contacted for appropriate diagnosis and repair. If the condition is verified as being in accordance with the terms of the Program, the repair will be performed at NO CHARGE.
What if the dealer performs diagnosis and determines that vehicle is not covered by this Customer Support Program?
These warning lights can be due to conditions unrelated to the specific condition being covered by this program. These conditions may require diagnosis or repairs not specifically covered by this Customer Support Program. Please be aware that if the condition is not covered by this Program, owners may be responsible for the initial diagnostic fees and any other repairs they may decide to have performed. Any authorized Toyota Dealership can determine if a condition is covered by this Customer Support Program.
What if an owner HAS NOT experienced this condition but would like to have the repair completed?
This Customer Support Program only applies to vehicles that have exhibited the condition described above. If an owner has not experienced the condition, he/she is asked to apply the notification label to the Owners Manual for future reference.
How long will the repair take?
The repair takes approximately 6 hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I previously paid for repairs related to this Customer Support Program?
Reimbursement consideration instructions will be provided in the owner letter.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1- 888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Now i need to pay $3000 for a defective part that Toyota knows about, for a car that worth about 8k... Always considered my self a ride or die Toyota person, i had a ton of brand loyalty... Ill be looking at other SUV's instead of the 4 Runner i was looking into buying. Also, i had a complete top end smog system failure on my Sequoia at 101,000 miles.. not covered by Toyota.. Im re-thinking this brad loyalty thing...