MG
Moderator
Please see Customer Support Program 20TE03
2019–2020 Toyota RAV4 – Adventure and Limited grade AWD only Coverage for Front Transfer Case Electro-Magnetic Clutch
In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to provide coverage for the front transfer case electro-magnetic clutch on 2019 – 2020 model year RAV4 vehicles.
Background:
This Customer Support Program provides coverage for a condition involving the front transfer case electro-magnetic clutch in certain 2019 – 2020 model year RAV4 Adventure and Limited grade AWD vehicles. An abnormal buzz or groan noise from that case can occur with Normal drive mode selected during disconnect/connect timing of the AWD system. This condition typically occurs between 20 and 30 mph when accelerating from a stop, and/or between 20 and 13 mph on deceleration after driving the vehicle for 15 minutes or longer.
Although the front transfer case electro-magnetic clutch is covered by Toyota’s New Vehicle Limited Warranty for 5 years or 60,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to abnormal buzz/groan noise from the front transfer case.
Customer Support Program Details:
This Customer Support Program provides coverage as it applies to the front transfer case electro-magnetic clutch. The specific condition covered by this program is an abnormal buzz/groan noise from the front transfer case during one or both of the following conditions with Normal drive mode selected:
• Driving at 20 – 30 mph when accelerating from a stop during AWD system disconnect timing
• Driving at 20 – 13 mph on deceleration during AWD system connect timing
If the condition is verified, the vehicle will be repaired with a new front transfer case electro-magnetic clutch and drain plug and, if necessary, the AWD ECU may be reprogramed under the terms of this Customer Support Program.
• This coverage is applicable for 10 years or 125,000 miles from the date of first use, whichever occurs first.
Covered Vehicles:
There are approximately 36,900 vehicles covered by this Customer Support Program. Approximately 390 vehicles involved in this Customer Support Program were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners in early November 2020, and will be mailed over several months
Salvage Title Vehicles:
There is no New Vehicle Limited Warranty coverage or non-emission CSP coverage for vehicles that have been branded as salvage, total loss, true mileage unknown, or similar title under any state’s law. Nonetheless, every attempt should be made to complete an open emission related CSP when circumstances permit, unless noted otherwise in the CSP dealer letter.
• This CSP IS NOT emission related; therefore, vehicles branded as salvage, total loss, true mileage unknown, or similar title are NOT ELIGIBLE for coverage under this CSP.
Frequently Asked Questions
What is the condition covered by this program?
This Customer Support Program provides coverage for a condition involving the front transfer case electro-magnetic clutch in certain 2019 – 2020 model year RAV4 Adventure and Limited grade AWD vehicles. An abnormal buzz or groan noise from that case can occur with Normal drive mode selected during disconnect/connect timing of the AWD system. This condition typically occurs between 20 and 30 mph when accelerating from a stop, and/or between 20 and 13 mph on deceleration after driving the vehicle for 15 minutes or longer.
What is the front transfer case electro-magnetic clutch?
The front transfer case electro-magnetic clutch is a component within the front transfer case that is used to change from 2WD to AWD
What is Toyota going to do?
Toyota will begin to send an owner notification by first class mail starting in early November 2020, advising owners of this Customer Support Program. If the owner experiences the condition described above, they should contact their local authorized Toyota dealership for diagnosis. If the condition is verified, the dealer will reprogram the AWD ECU, if necessary, and replace the front transfer case electro-magnetic clutch and drain plug with new ones FREE OF CHARGE
Which and how many vehicles are covered by this Customer Support Program?
There are approximately 36,900 vehicles covered by this Customer Support Program.
*Only Adventure and Limited grade models with AWD are involved
Are there any other Lexus/Toyota/Scion vehicles covered by this Customer Support Program in the U.S.?
No, there are no other Lexus/Toyota/Scion vehicles covered by this Customer Support Program.
Are all RAV4s covered by this Customer Support Program?
No, only Adventure Grade and Limited Grade 2019 – 2020 Model Year RAV4s that have AWD are covered by this Customer Support Program. RAV4 HV Limited AWD vehicles use a different transfer case clutch that is not affected by this condition.
What are the details of this program?
This Customer Support Program provides coverage as it applies to front transfer case electro-magnetic clutch. If the condition is verified, the vehicle will be repaired with a new front transfer case electro-magnetic clutch and drain plug and, if necessary, the AWD ECU may be reprogramed under the terms of this Customer Support Program.
• This coverage is applicable for 10 years or 125,000 miles from the date of first use, whichever occurs first.
Which part(s) are covered by this Customer Support Program?
The specific component covered by this Customer Support Program is as follows:
• Front transfer case electro-magnetic clutch
• Front transfer case drain plug
• AWD ECU reprograming
What should an owner do if experiencing this condition?
If an owner thinks that he/she has experienced the condition described in this Customer Support Program, a local Toyota dealer should be contacted for appropriate diagnosis and repair. If the condition is verified as being in accordance with the terms of the program, the repair will be performed FREE OF CHARGE to the owner.
What if an owner HAS NOT experienced this condition but would like to have the repair completed?
This Customer Support Program only applies to vehicles that have exhibited the condition described above. If an owner has not experienced the condition, he/she is asked to tear off the sheet included in the owner letter and insert it into the Owner’s Warranty Information Booklet for future reference.
How long will the repair take?
The repair takes approximately four and a half hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I previously paid for repairs related to this Customer Support Program?
Reimbursement consideration instructions will be provided in the owner letter.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
2019–2020 Toyota RAV4 – Adventure and Limited grade AWD only Coverage for Front Transfer Case Electro-Magnetic Clutch
In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to provide coverage for the front transfer case electro-magnetic clutch on 2019 – 2020 model year RAV4 vehicles.
Background:
This Customer Support Program provides coverage for a condition involving the front transfer case electro-magnetic clutch in certain 2019 – 2020 model year RAV4 Adventure and Limited grade AWD vehicles. An abnormal buzz or groan noise from that case can occur with Normal drive mode selected during disconnect/connect timing of the AWD system. This condition typically occurs between 20 and 30 mph when accelerating from a stop, and/or between 20 and 13 mph on deceleration after driving the vehicle for 15 minutes or longer.
Although the front transfer case electro-magnetic clutch is covered by Toyota’s New Vehicle Limited Warranty for 5 years or 60,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to abnormal buzz/groan noise from the front transfer case.
Customer Support Program Details:
This Customer Support Program provides coverage as it applies to the front transfer case electro-magnetic clutch. The specific condition covered by this program is an abnormal buzz/groan noise from the front transfer case during one or both of the following conditions with Normal drive mode selected:
• Driving at 20 – 30 mph when accelerating from a stop during AWD system disconnect timing
• Driving at 20 – 13 mph on deceleration during AWD system connect timing
If the condition is verified, the vehicle will be repaired with a new front transfer case electro-magnetic clutch and drain plug and, if necessary, the AWD ECU may be reprogramed under the terms of this Customer Support Program.
• This coverage is applicable for 10 years or 125,000 miles from the date of first use, whichever occurs first.
Covered Vehicles:
There are approximately 36,900 vehicles covered by this Customer Support Program. Approximately 390 vehicles involved in this Customer Support Program were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners in early November 2020, and will be mailed over several months
Salvage Title Vehicles:
There is no New Vehicle Limited Warranty coverage or non-emission CSP coverage for vehicles that have been branded as salvage, total loss, true mileage unknown, or similar title under any state’s law. Nonetheless, every attempt should be made to complete an open emission related CSP when circumstances permit, unless noted otherwise in the CSP dealer letter.
• This CSP IS NOT emission related; therefore, vehicles branded as salvage, total loss, true mileage unknown, or similar title are NOT ELIGIBLE for coverage under this CSP.
Frequently Asked Questions
What is the condition covered by this program?
This Customer Support Program provides coverage for a condition involving the front transfer case electro-magnetic clutch in certain 2019 – 2020 model year RAV4 Adventure and Limited grade AWD vehicles. An abnormal buzz or groan noise from that case can occur with Normal drive mode selected during disconnect/connect timing of the AWD system. This condition typically occurs between 20 and 30 mph when accelerating from a stop, and/or between 20 and 13 mph on deceleration after driving the vehicle for 15 minutes or longer.
What is the front transfer case electro-magnetic clutch?
The front transfer case electro-magnetic clutch is a component within the front transfer case that is used to change from 2WD to AWD
What is Toyota going to do?
Toyota will begin to send an owner notification by first class mail starting in early November 2020, advising owners of this Customer Support Program. If the owner experiences the condition described above, they should contact their local authorized Toyota dealership for diagnosis. If the condition is verified, the dealer will reprogram the AWD ECU, if necessary, and replace the front transfer case electro-magnetic clutch and drain plug with new ones FREE OF CHARGE
Which and how many vehicles are covered by this Customer Support Program?
There are approximately 36,900 vehicles covered by this Customer Support Program.
*Only Adventure and Limited grade models with AWD are involved
Are there any other Lexus/Toyota/Scion vehicles covered by this Customer Support Program in the U.S.?
No, there are no other Lexus/Toyota/Scion vehicles covered by this Customer Support Program.
Are all RAV4s covered by this Customer Support Program?
No, only Adventure Grade and Limited Grade 2019 – 2020 Model Year RAV4s that have AWD are covered by this Customer Support Program. RAV4 HV Limited AWD vehicles use a different transfer case clutch that is not affected by this condition.
What are the details of this program?
This Customer Support Program provides coverage as it applies to front transfer case electro-magnetic clutch. If the condition is verified, the vehicle will be repaired with a new front transfer case electro-magnetic clutch and drain plug and, if necessary, the AWD ECU may be reprogramed under the terms of this Customer Support Program.
• This coverage is applicable for 10 years or 125,000 miles from the date of first use, whichever occurs first.
Which part(s) are covered by this Customer Support Program?
The specific component covered by this Customer Support Program is as follows:
• Front transfer case electro-magnetic clutch
• Front transfer case drain plug
• AWD ECU reprograming
What should an owner do if experiencing this condition?
If an owner thinks that he/she has experienced the condition described in this Customer Support Program, a local Toyota dealer should be contacted for appropriate diagnosis and repair. If the condition is verified as being in accordance with the terms of the program, the repair will be performed FREE OF CHARGE to the owner.
What if an owner HAS NOT experienced this condition but would like to have the repair completed?
This Customer Support Program only applies to vehicles that have exhibited the condition described above. If an owner has not experienced the condition, he/she is asked to tear off the sheet included in the owner letter and insert it into the Owner’s Warranty Information Booklet for future reference.
How long will the repair take?
The repair takes approximately four and a half hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I previously paid for repairs related to this Customer Support Program?
Reimbursement consideration instructions will be provided in the owner letter.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.