Excessive Oil Consumption on 2AZ-FE Engine LSC ZE7

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Tina Mooring

Guest
Bought my daughter the car of her dreams. A 2007 Scion TC. It's sadly sitting in my driveway with a blown up engine. The oil consumption tests are a joke. The warmer the weather, the more oil this car burnt. The 2 tests performed said she was well within the normal range. Someone needs to explain to me why I called 2 weeks ago to Toyota and lodged a complaint that we just had to put 3.5 quarts of oil in her car after less than 6 weeks previous it was the local Toyota dealership doing the 2nd test. Her 2007 Toyota Scion is no good to me with a blown engine in my driveway. I requested 2 weeks ago for the car to be tested and was told that it was out of the 150K mileage. It wouldn't have been if the car had been fixed after the 1st test was done. Don't get me wrong, Danny Meacomes and all the folks at Hubert Vester Toyota in Wilson, NC are awesome......Just Toyota does not stand behind it's products knowing that their are thousands of unhappy Toyota owners. Don't worry, I will not be purchasing another Toyota product. By the way, I can supply oil receipts in excess of $1000 on a car that was purchased 2 years ago.
 
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Thomas Lucca

New Member
Hi,

New to this forum, but Ill try to make a long story short. I purchased a 2010 Toyota Camry Hybrid in 2012. I purchased it used from a Toyota dealer in Connecticut. I have taken great care of the care and change my oil at least every 5000 miles as the book states, sometimes sooner. Last week my engine began knocking while I was driving. I took it into a Jiffy lube as I was due for an oil change, they told me there was no oil left in the pan. They added 3 quarts of oil and the oil showed up to the first dot on the dipstick. They told me to drive it over to Toyota repairs immediately, which I did. The next day, I was told by the technician that the engine would be too costly to open up and find out what was wrong. He mentioned the oil consumption issue with this car and told me to call Toyota.

Now this is the first time I have heard about any oil consumption issue. I have 123K miles on the car and never had this issue before. I called up toyota corporate and was told that I needed to furnish oil change receipts from the last year. Over this past week I have been trying to do this, but I am missing 2. I usually take my car into gas stations for oil changes, and I tried to get the receipt from the Shell station, and they had no record of me every being there. (Ive gone there 2 times in the last 2 years.)

My question is; am I out of luck if I dont furnish these receipts? The man at Jiffy Lube told me there was almost no oil in the pan. Isnt this proof enough that the car excessively consumed the oil? At this point I am just going to sell it for what ever I can get, but, is there anything else I can do? I havent seen anyone having any luck with repairs for a blown engine on this forum, but I figured I would ask. Would Toyota make any exception If I cant furnish the receipts? Im pretty sure the Jiffy Lube guy could write a brief letter explaining that there was no oil.

Im pretty sure I am out of luck, but I figured I would ask here.

Thanks in advance for any input,

Tom
 
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Chuck Arms

New Member
I own a 2010 Lexus HS250h with the 2az-fxe engine does anyone have the Warranty Enhancement Notification Notice from
TSB Date: May 13, 2015
TSB Number: L-SB-0109-14
NHTSA Number: 10058282
My local dealer says they cant find anything on this. I think they are looking for recall info, not TSB. I need to verify the VIN numbers covered . So far it looks like all cars with this 2az-fxe engine have Excessive Oil Consumption issues and are covered.
 
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Chuck Arms

New Member
OishiiJPN said:
Old%20Piston-S.jpg
New%20Piston-S.jpg

Old Piston with clogged Oil passages





Subject: Limited Service Campaign (LSC) ZE7
Enhanced Warranty Coverage for Excessive Oil Consumption on the following vehicles..

2007-2009 Camry
2007-2011 Camry Hybrid
2007-2008 Solara
2009 Corolla
2009 Matrix
2006-2008 Rav4
2007-2008 Scion Tc
2008-2009 Scion Xb


In Toyota's continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Limited Service Campaign (LSC) ZE7 to repair excessive oil loss (consumption).

Background:
Toyota has received some reports where vehicles may exhibit excessive engine oil consumption. This Warranty Enhancement Program will be launched in two phases due to current production limitations.

Initially, Toyota will inform Owners that they may seek reimbursement consideration for previous repairs top address excessive oil consumption. Additionally, Owners will be advised that if they believe their vehicle has excessive oil consumption, they can contact an authorized Toyota Dealer to have the engine oil consumption test performed to determine if they will be eligible for future part replacement once sufficient parts are available. Once sufficient parts are produced, Toyota will send a second Owner notification letter informing them that they may seek part replacement if their vehicle has excessive engine oil consumption.


Limited Service Campaign (LSC) Remedy
Authorized Toyota dealerships are requested to replace the Engine Pistons at NO CHARGE to the
vehicle’s owner.

The Primary Coverage offers warranty enhancement until October 31, 2016 regardless of mileage.

The Secondary Coverage is applicable for 10 years from the (DOFU) Date Of First Use or 150,000 miles, whichever occurs first.

This is not a Recall, it is a warranty enhancement.

What should you do if you experience this condition?

Please contact you local Toyota Dealer for appropriate diagnosis and repair at no cost to you.

What if a customer has already paid for this repair?

If you have previously paid for repairs related to this condition, please mail a copy of your repair order, proof-of payment, and proof-of-ownership to the following address for reimbursement consideration:
Toyota Motor Sales, U.S.A., Inc.
Scion Customer Experience, WC 10
19001 South Western Avenue
Torrance, CA 90509​
Include your name, address, and telephone number(s) in your request. Please allow 6 to 8 weeks to process your request.
​
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I own a 2010 Lexus HS250h with the 2az-fxe engine does anyone have the Warranty Enhancement Notification Notice from
TSB Date: May 13, 2015
TSB Number: L-SB-0109-14
NHTSA Number: 10058282
My local dealer (Cherry Hill Lexus, Nj)says they cant find anything on this. I think they are looking for recall info, not TSB. I need to verify the VIN numbers covered . So far it looks like all cars with this 2az-fxe engine have Excessive Oil Consumption issues and are covered.
 
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Thomas Lucca

New Member
Hi all!

So I have managed to get all my receipts for my 2010 Toyota Camry Hybrid oil changes for the last year. Long Story short, my engine started making a knocking sound, took it in to Jiffy Lube, they said there isnt any oil in the pan,, they put in 3 quarts and told me to drive it over to Toyota Service which I did. I was told at Toyota that it would be too expensive to fix the engine (around 3K) They told me about the oil consumption issue, and even though I never had the oil consumption test performed, I was told that they might help me out if I show that I had the oil changed every 5000 miles and showed reciepts for the last year. I was told that I have to have one of the workers at Toyota Service send in the receipts to Toyota Corporate. I am going to bring them in tomorrow. Has anyone had their engines repaired this way? I just wonder If I am wasting my time and it is going to be refused. Need to get a new car ASAP and dont know if I can wait the 4-6 weeks to hear an answer.

Has anyone heard of anyone getting toyota to fix the engine? I am within the secondary warranty, my car has only 120K miles and is a 2010. I was never told of any oil consumption issue as I bought the car used. Am I out of luck here? Any input would be much appreciated.

Thanks,
Tom
 
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mahendra waldia

Guest
I own a Camry 2009 (189SJT) having a 2.4 liter engine. The car has consistently consumed engine oil since I bought it from a Toyota dealer. In every 5000 miles running, it usually take over 3 quarts of oil. Every oil top up is over a quart and despite this oil level always reaches quickly to low oil mark or below if topping up is delayed. I read today on your website about 2.4L oil consumption issue and now understand the full details.

Toyota Wilde dealer in West Allis, Milwaukee, WI, USA had checked oil consumption once and was very quick to infer that engine is not consuming oil despite my repeated attempts to tell that I have to frequently top up engine oil.

I also own a Toyota Sienna mini van and I never had issue of engine oil getting consumed.

With above experience, I feel that Camry is not a user friendly car as one has to consistently live with a fear of engine getting oil starved.

Will Toyota look into this matter and settle the issue? thanks in advance!
 
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HeatherXB

Guest
Hello. I just brought my 2009 Scion XB in for the second part of the oil consumption test and it failed. They are saying the are going to order a piston seal kit to fix the problem. Everything that I have read and the letter they sent (which I can't find) said they should replace the pistons and rings? Is anyone else just getting a piston seal kit? If so why? Also I passed the first test a little while back. I actually had them show my boyfriend the dipstick and what do you know... it failed. I would suggest anyone that is having this test done, ask to see the dipstick.
 
MG

MG

Moderator
HeatherXB said:
Hello. I just brought my 2009 Scion XB in for the second part of the oil consumption test and it failed. They are saying the are going to order a piston seal kit to fix the problem. Everything that I have read and the letter they sent (which I can't find) said they should replace the pistons and rings? Is anyone else just getting a piston seal kit? If so why? Also I passed the first test a little while back. I actually had them show my boyfriend the dipstick and what do you know... it failed. I would suggest anyone that is having this test done, ask to see the dipstick.
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You bring up a great point about being there for when they check the oil level on the return trip, it keeps everything on the up. And for your second concern, I think that this comes down to terminology, you will be getting the pistons also. This is the only fix and not just rings.
 
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Dan D

Guest
bennyc1213 said:
I've did the test, and it failed, got the piston and piston ring replaced. But shortly after the repaired is done, my engine failed due to balance shaft bearing failed. Toyota is now declining the responsibility saying they have nothing to do with it...

Again, very disappointed for Toyota to decline standing behind their product, even it was confirmed to be a part of the defect engine
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We are having the same issue, we failed the test, Toyota replaced the pistons and rings. Then 2000 miles later the engine completely failed. They are saying it's the balance shaft bearings - they failed, but they will not open the engine to even confirm that the bearings failed. Corp Toyota is refusing to help. ddjbmail@yahoo.com
 
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Dan D

New Member
We are having the same issue - oil consumption with our RAV4, we failed the test, Toyota replaced the pistons and rings. Then 2000 miles later the engine completely failed. They are saying it's the balance shaft bearings - they failed, but they will not open the engine to even confirm that the bearings failed. Corp Toyota is refusing to help
 
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Jbrowneng

Guest
How do I know what my Date4 of First Use is? I have a 2007 Toyota Camry that is experiencing this very issue. I fear that I am too late to get the work covered.
 
Lewis

Lewis

Moderator
Staff member
Jbrowneng said:
How do I know what my Date4 of First Use is? I have a 2007 Toyota Camry that is experiencing this very issue. I fear that I am too late to get the work covered.
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You can call your local Toyota Dealer and they can run your VIN number to tell you. You can also look at your drivers door build plate and it will give you the build date... this should be close to the DOFU (Date of First Use).
 
Lewis

Lewis

Moderator
Staff member
Jbrowneng said:
SWEET! I just called them and the DOFU is 9/07!!! I have an appointment this Friday!
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That's awesome to hear! Please read through this thread and take people's advice on what to do and what to watch for when you have the oil consumption test performed. Not all Toyota Dealers are created equal.
 
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Dan D

New Member
For others who have had the oil consumption repair done (pistons replaces), do they recommend replacing the Balance Shaft Bearings ? Without looking at them?
 
Lewis

Lewis

Moderator
Staff member
Dan D said:
For others who have had the oil consumption repair done (pistons replaces), do they recommend replacing the Balance Shaft Bearings ? Without looking at them?
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The Dealer Technician should give you a recommendation list of items that are in need of replacing. I have never seen a balance shaft be recommended.
 
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Dan D

New Member
Lewis said:
The Dealer Technician should give you a recommendation list of items that are in need of replacing. I have never seen a balance shaft be recommended.
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Lewis, Thanks for the reply. When we brought the RAV4 in for the repair work (new pistons & rings), within a few hours they call and recommended that we should replace the Balance Shaft Bearings and Valve Seals for $2000 - they did not even look at the Balance Shaft Bearings, they said it's something that we should do while the engine is open. I declined, there was no indication they were bad. So they replaced the pistons and rings. Then 2000 miles later the engine completely failed and there a nylon gears in the oil pan - they said the balance shaft bearings failed (tho no one has opened it up to look at the bearings - just dropped the oil pan). Not sure what failed, the car is 250 miles away and the Toyota shop that did the work said it's not there work that failed, and Corp Toyota wont help us.

Looking for suggestions? Do Balance Shaft Bearing fail? Are these bearing something that folks normally replace? If something failed in the piston replacement would the nylon balance gears get shredded? Sorry for so many questions. Thanks in advance for any help.
 
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Dan D

New Member
Lewis Kline said:
Here's my story. I have had this test completed, failed and had the engine corrected. Prior to that I had added oil or had the oil changed on schedule.
Now, just two days ago, the balance shaft bears spun and came apart, and the lower oil pan is now contaminated with metal. I suspect this is directly due to the oil issue that put abnormal wear and tear on these bearings due to the oil not being at the level it should have been. It is going to cost 3600 dollars to just change the oil pan, pump, and balance shafts...and 6500 if I also want the short block removed and cleaned to ensure there is no metal pieces that will further damage the engine.
Kelley blue book lists that car trade in value at 4,000 - 6,000, so I am basically paying almost, if not more, than what the car is worth on trade. It is my opinioni this should be covered since it was the neglect of toyota in building the engine correct at the factory that has led to this catastrophy (as well as putting down to a one car family with two people who need a car). I am not sure what to do, I am car hunting now at the dealership in hopes they will give me something for what is now pretty much junk. A car in good shape with no engine. My fear is that if I have the repairs done now, something else will fail down the road with the engine due to the uncessary stress it's been through. The car has 148,000 miles on it, not a lot by todays standards. Needless to say, I am not happy with my local dealer, or with Toyota as a company.
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Lewis, Did Toyota take care of your situation? We just had the same thing happen - 2000 miles after the warranty repair the engine died - they're saying its the balance shaft - the car is 250 miles away.
Lewis - never mind I found your response, sounds like you have a good dealer.
 
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Michael

Guest
I bought my 2007 Tc in 2014, and my engine seized spring 2016 despite prefect maintenance. I submitted a reimbursement request for the cost of the engine replacement, providing them with literally every receipt for every item ever purchased for the vehicle, and demonstrated the oil was changed consistently every 3500 miles - with the engine failure happening around 2000 miles after an oil change. I'm a physicist working as a systems engineer, and provided a complete technical document with my reimbursement request. Both the failure and the reimbursement request were submitted before October 2016. Toyota has (just last month) rejected my reimbursement request without justification. What am I supposed to do? Does anyone who the name of the lawyers who brought this issue to light in the first place? I'm Seeking help. Thanks.
 
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Jbrowneng

Guest
OK, I just got back from the dealer saying that my car "failed" the oil test which means they will pay for the rebuild. They told me someone would call me to schedule an appoint for the repair and set me up with a rental car. FF to later that afternoon they call and inform me that I have to have proof of oil changes for at least the last 5 oil changes. I have 5 exactly but they do not fall inside the 5000 mile recommendation for oil changes. Am I screwed?
 
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