C
Cody Hawes
Guest
I began to experience the vibration in the driveline about a month ago and immediately called my dealership to schedule a U-Joint/Drive Shaft inspection. I called on April 29th and the earliest availability the dealership had was on May 10th. Went into the dealership on the 10th and sure enough I had a bad U-Joint; unfortunately the warranty enhancement expired on April 30th and they could not perform the work under the warranty enhancement program. I explained how I called prior to the expiration date but the dealerships hands were 'tied'; so I called Toyota Headquarters. The first rep was very rude so I called back and spoke to a rep named Paige; she was very friendly and sounded like she was doing all she could to check into the issue. After two weeks I have found out that Toyota will not do anything to help resolve this issue. I have always felt Toyota would live up to something if the error fell on them, unfortunately they are not that honorable.