customer

  1. Lewis

    Technician test drives and customer recording

    If you have to take a test drive in newer model Toyota vehicles, it would be beneficial for you to perform a Health Check and leave the vehicle in "Service Mode". This can prevent overly sensitive customers from expressing concerns about how you drive their vehicle. Just a FYI and if you know...
  2. MG

    2017-2018 Toyota Avalon Hybrid and Camry Hybrid Coverage for Brake Booster and Brake Booster Pump Assemblies CSP 21TE04

    Please see Customer Support Program 21TE04 2017-2018 Model Year Avalon Hybrid 2017 Model Year Camry Hybrid Coverage for Brake Booster and Brake Booster Pump Assemblies In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to...
  3. MG

    2016–2017 Toyota Land Cruiser Coverage for Repairs for Air Conditioner (A/C) Servo Motor Malfunction Customer Support Program 20TE01

    Please see Customer Support Program 20TE01 2016–2017 Toyota Land Cruiser Coverage for Repairs for Air Conditioner (A/C) Servo Motor Malfunction In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to provide coverage for Repairs...
  4. OishiiJPN

    2021 Toyota RAV4 Hybrid Coverage for Vehicle Refueling Performance Customer Support Program 20TE06

    Please see Customer Support Program 20TE06 2021 Toyota RAV4 Hybrid Coverage for Vehicle Refueling Performance Production Period Mid-October 2020 – Mid-November 2020 In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to provide...
  5. OishiiJPN

    2020 Toyota RAV4 Hybrid Coverage for Vehicle Refueling Performance Customer Support Program 20TE05

    Please see CUSTOMER SUPPORT PROGRAM 20TE05 RAV4 HV – REFUELING PERFORMANCE 20TE04 & 20TE05 Quick Reference Guide 2020 Toyota RAV4 Hybrid Coverage for Vehicle Refueling Performance Production Period Early March 2020 – Late July 2020 In our continuing efforts to ensure the best in customer...
  6. MG

    2012-2014 Toyota Prius V, 2015 Toyota Prius V Coverage for Brake Booster and Brake Booster Pump Assemblies CSP 20TE07

    Please see Customer Support Program (CSP) 20TE07 2012-2014 Model Year Prius V Certain 2015 Model Year Prius V Coverage for Brake Booster and Brake Booster Pump Assemblies In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to...
  7. MG

    2019-2021 Toyota RAV4 Hybrid Coverage for Vehicle Refueling Performance Customer Support Program 20TE04

    Please see Customer Support Program 20TE04 RAV4 HV – REFUELING PERFORMANCE 20TE04 & 20TE05 Quick Reference Guide 2019-2021 Toyota RAV4 Hybrid Coverage for Vehicle Refueling Performance Production Period Mid-August 2018 – Early July 2020 In our continuing efforts to ensure the best in...
  8. MG

    2013-2015 Prius 2014-2017 Prius V Extension of Coverage to the Intelligent Power Module (IPM) CSP 20TE10

    Please see CUSTOMER SUPPORT PROGRAM 20TE10 2013-2015 Model Year Prius 2014-2017 Model Year Prius V Extension of Coverage to the Intelligent Power Module (IPM) In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to extend...
  9. MG

    Multiple Models and Model Years Coverage for Safety Connect System – Vehicle Location Inaccurate

    CUSTOMER SUPPORT PROGRAM 19TE12 LETTER 2013 – 2019 4Runner 2013 – 2017 Land Cruiser 2016 – 2017 Mirai 2013 – 2017 Prius 2013 – 2017 Prius V In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to provide coverage for Safety...
  10. MG

    2010-2015 Toyota Prius and Prius PHV Coverage Brake Booster Pump Assemblies CSP ZJB

    Warranty Enhancement Letter ZJB Subject: Customer Support Program ZJB Certain 2010 Prius and Prius PHV Vehicles 2011-2015 Prius Vehicles 2012-2015 Model Year Prius PHV Vehicles Coverage for Brake Booster and Brake Booster Pump Assemblies In our continuing efforts to ensure the best in...
  11. OishiiJPN

    2005-2011 Toyota Tacoma Propeller Shaft Universal Joints Warranty Extension ZH2

    Warranty Enhancement Letter ZH2 Subject: Customer Support Program ZH2 Certain 2005 – 2011 Model Year Tacoma Coverage for Propeller Shaft Universal Joints In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to provide coverage...
  12. MG

    Toyota Owner gets Refund for Faulty Switch Repair

    Neil Whiting sounds like one of those conscientious people who buys the extended warranty and fixes minor problems before they become major ones. Usually, that’s a good recipe for avoiding big, unexpected bills and big, inconvenient malfunctions. But sometimes it means you have to fight for...
  13. MG

    How Toyota Used Nascar to Sway Loyal American Car Buyers

    One year into its Nascar Sprint Cup experiment, Toyota took new driver Kyle Busch on a tour of its offices and plants. Not in Honshu or Hokkaido, but rather California, Texas and Kentucky. "They showed us just how American the company is," said Busch, who last week drove his No. 18 Camry to the...
  14. OishiiJPN

    What is the difference between a Warranty Enhancement and a Recall?

    As a Toyota Owner, there are times when you run across a problem with your vehicle and wondered if the condition is covered by a recall. You may have searched online forums or Goggled it and found other Toyota owners with the same vehicle and condition. You thought, “Certainly, since there are...
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