Subject: Customer Support Program (CSP) ELT
On July 24, 2013, a settlement of claims for Economic Loss arising from allegations of unintended acceleration was approved. The settlement includes Toyota’s agreement to provide a Customer Support Program (“CSP”) for 1998-2010 model year (MY) vehicles equipped with an Electronic Throttle Control System (ETCS) to enhance the coverage of certain components. This is NOT a recall or a campaign, but is provided to reassure owners that Toyota stands behind the reliability of our vehicles.
Primary Coverage: All eligible vehicles will receive 3 additional years of coverage against defects in materials or workmanship in covered components from the start of CSP ELT, regardless of mileage. 3 Year with NO Mileage Restrictions. Coverage Effective: 08/07/13 – 08/07/16
Secondary Coverage: After the 3 year Primary Coverage, Secondary Coverage against defects in material and workmanship is applied to the Original Manufacturer’s Warranty for each covered component up to a limit of 150,000 miles or an additional 10 years, whichever comes first.
What year and model Toyota/Scion vehicles are covered?
What components on the vehicle are covered and for how long?
DOFU (Date of First Use) is the date the vehicle was initially purchased from the Original selling Toyota/Scion Dealer.
Frequently Asked Questions (FAQ)
Where can I read more about this Customer Support Program ELT?
You may determine if your vehicle is covered under this CSP using one of the following resources:
* via this link... Customer Support Program ELT
*Visit the settlement website www.ToyotaELsettlement.com
*Contact an Authorized Toyota Dealership
Why is Toyota only providing additional coverage for these specific components?
The CSP is part of a larger settlement between Toyota and a group of owners of ETCS equipped models. These five (5) components were agreed upon by Toyota and plaintiffs’ counsel and were approved by the Court overseeing the settlement.
Was a letter sent out to Toyota/Scion Owners?
Starting in early February 2013, Owner Notifications were mailed to owners by the court appointed administrator, Gilardi and Company. Approximately 22 million notices were mailed to Toyota, Scion, and Lexus customers informing them of the settlement. In early March 2013, notice of the settlement was also run in select U.S. publications along with banner ads that were posted on the internet.
What if I have previously paid for repairs to address the condition(s) covered under this CSP?
This CSP is not retroactive; no refunds or payments will be made for repairs performed prior to the Court Order approving this settlement.
What if I choose to have one of the covered components repaired at a non-Toyota Facility? Will Toyota reimburse me for these repairs?
No; this CSP is only applicable for repairs performed at an Authorized Toyota Dealership. There are no reimbursements for repairs performed at other facilities, or for repairs made prior to the commencement of the CSP.
What if my Authorized Toyota Dealership determines that the condition I am experiencing is not covered by this CSP, but I strongly disagree with the diagnosis?
Please call the Toyota Customer Experience Center
If you have questions or concerns please contact: - Toyota Customer Experience Center at 1-800-331-4331 Scion Customer Experience Center at 1-866-70-SCION (1-866-707-2466)
Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am to 4:00 pm Pacific Time.
On July 24, 2013, a settlement of claims for Economic Loss arising from allegations of unintended acceleration was approved. The settlement includes Toyota’s agreement to provide a Customer Support Program (“CSP”) for 1998-2010 model year (MY) vehicles equipped with an Electronic Throttle Control System (ETCS) to enhance the coverage of certain components. This is NOT a recall or a campaign, but is provided to reassure owners that Toyota stands behind the reliability of our vehicles.
Primary Coverage: All eligible vehicles will receive 3 additional years of coverage against defects in materials or workmanship in covered components from the start of CSP ELT, regardless of mileage. 3 Year with NO Mileage Restrictions. Coverage Effective: 08/07/13 – 08/07/16
Secondary Coverage: After the 3 year Primary Coverage, Secondary Coverage against defects in material and workmanship is applied to the Original Manufacturer’s Warranty for each covered component up to a limit of 150,000 miles or an additional 10 years, whichever comes first.
What year and model Toyota/Scion vehicles are covered?
DOFU (Date of First Use) is the date the vehicle was initially purchased from the Original selling Toyota/Scion Dealer.
Where can I read more about this Customer Support Program ELT?
You may determine if your vehicle is covered under this CSP using one of the following resources:
* via this link... Customer Support Program ELT
*Visit the settlement website www.ToyotaELsettlement.com
*Contact an Authorized Toyota Dealership
Why is Toyota only providing additional coverage for these specific components?
The CSP is part of a larger settlement between Toyota and a group of owners of ETCS equipped models. These five (5) components were agreed upon by Toyota and plaintiffs’ counsel and were approved by the Court overseeing the settlement.
Was a letter sent out to Toyota/Scion Owners?
Starting in early February 2013, Owner Notifications were mailed to owners by the court appointed administrator, Gilardi and Company. Approximately 22 million notices were mailed to Toyota, Scion, and Lexus customers informing them of the settlement. In early March 2013, notice of the settlement was also run in select U.S. publications along with banner ads that were posted on the internet.
What if I have previously paid for repairs to address the condition(s) covered under this CSP?
This CSP is not retroactive; no refunds or payments will be made for repairs performed prior to the Court Order approving this settlement.
What if I choose to have one of the covered components repaired at a non-Toyota Facility? Will Toyota reimburse me for these repairs?
No; this CSP is only applicable for repairs performed at an Authorized Toyota Dealership. There are no reimbursements for repairs performed at other facilities, or for repairs made prior to the commencement of the CSP.
What if my Authorized Toyota Dealership determines that the condition I am experiencing is not covered by this CSP, but I strongly disagree with the diagnosis?
Please call the Toyota Customer Experience Center
If you have questions or concerns please contact: - Toyota Customer Experience Center at 1-800-331-4331 Scion Customer Experience Center at 1-866-70-SCION (1-866-707-2466)
Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am to 4:00 pm Pacific Time.