2001-2004 Toyota Tacoma Rust Corrosion on Frame CSP ZTH

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Phil Lawrence

Guest
I have a 2004 Toyota Tacoma with 53,495 mile and was just told the frame is rusted and a danger to drive.
What a shock, esp with such low milage. This was a flaw in the manufacturing. Very poorly made frames.
Did you happen to trade this vehicle in to Dan Cava Toyota in WV?
 
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JimH

Guest
Today my mechanic said my 2002 Tacoma with 260,000 miles is unsafe to drive due to the frame rusting through. This is the first time I heard about CSP ZTH. I bought it used in 2010 thus never received a letter from Toyota when they were mailed in 2008. I suspect my 15 years ran out back in 2017.

Has anyone had any luck getting compensation from Toyota after the 15 years has expired?
 

James Rewis

New Member
Back in 2008, I received the recall and took my truck in to have it looked at. The frame was completely covered in rust. (My background is as an air-frame mechanic on US Navy jets). At the time, around 2008, the service manager at the dealership said that it was still a good frame with no holes and that they would cover it with undercoat. He said there was no other action needed and the frame would be fine. What they actually did was cover the rust with undercoat. Being familiar with corrosion prevention, I told him it was a shoddy job. He said that was all that was required by Toyota. I voiced my opinion to the point that the service manager took it personal, got emotional and had to be escorted away. He knew the work was below par. I would expect this kind of service from GM. Anyway, I spoke to a Toyota rep two weeks ago when I saw two large holes in the frame just forward of the rear wheels and she said I should call the dealer where I bought the truck. I talked to the Service manager and he said the warranty had expired. Ok, so I get that, but they made the body to outlast the frame??? The truck is in pristine condition with only 175,000 miles. It runs just as good as the day I bought it in 04. By the way, it's a 2002 Pre-Runner. In 2004, I complained about the transmission hard shifting and the mechanic at the dealer said if I took care of the drive train, the truck would last half a million miles...it's that good. That was the confidence of the mechanic...but he failed to say, "If the frame doesn't fail you first."
Now I work in manufacturing of metal parts. If you do not not treat the metal of rusted parts, it will come back and fail the part. I told this to the service manager at the dealer last week and he didn't seem to care. He actually blamed me for not bringing the truck back annually to have it inspected. If Toyota had such a concern then why didn't they replace all the frames and be done with it. However, they knew and by extending the warranty to 15 years they were hoping that the frames wouldn't rust out before then. I only noticed the holes a couple of weeks ago.
I really thought there was something could be done but the dealer said he could replace the frame for me....for a charge of course. I am really disappointed. I have owned GM and Ford in the past and when the transmission went out, the engine failed or as with my Buick Century rusted the whole bottom out of it before 100,000 miles, I just said, "Ol well, you get what you pay for...shoddy workmanship!" But when I bought my first Toyota and they stood behind the transmission issue, I really thought I had a manufacturer that stood behind their product. Apparently, they are no different than GM or Ford. I still like Toyota over the other manufacturers but the blinders have been taken off and revealed they are just as greedy and unconcerned with the buyers of their products. Anyone know where I can buy a frame?
 
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Jeri B.

Guest
I have a 2004, 4-dr, 4x4, SR5, Off-Rd, Camper shell, etc. The most expensive Tacoma you could buy in 2004. (Basically the only thing it doesn't have is a moon-roof.) I bought it used in the fall of 2013 from a used car dealer. I'd heard about the rust issue, so I checked underneath before I bought it. It looked fine. What I realize now is that the dealer had sprayed a coating on it to cover the rust. ANYWAY, on 8-4-19 I was power-washing it (getting ready to sell it) and I noticed pieces of rust on the ground. So I power-washed the frame and chunks of rust went flying! Toyota says the rust program for my truck ended November 2018. After reading about all of your experiences, it doesn't sound like they would have fixed it anyway.

Toyota basically told me it was MY fault that I didn't know about the CSP because I'd never had my truck serviced at a Toyota dealer. Does anyone take a 10 yr old truck to a dealer if they can get it serviced for less elsewhere?

What I'm most pissed-off about is that THERE'S NO WAY TO LOOK-UP A 'CSP' OR WARRANTY EXTENSION OR WHATEVER THEY CALL IT!

That needs to change! You shouldn't have to take a vehicle to a dealership to find out if there is any coverage after the original warranty expires!
Any ideas about where to start? Government officials? TV stations?
 
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James (Elgin)

Guest
I have a 2004, 4-dr, 4x4, SR5, Off-Rd, Camper shell, etc. The most expensive Tacoma you could buy in 2004. (Basically the only thing it doesn't have is a moon-roof.) I bought it used in the fall of 2013 from a used car dealer. I'd heard about the rust issue, so I checked underneath before I bought it. It looked fine. What I realize now is that the dealer had sprayed a coating on it to cover the rust. ANYWAY, on 8-4-19 I was power-washing it (getting ready to sell it) and I noticed pieces of rust on the ground. So I power-washed the frame and chunks of rust went flying! Toyota says the rust program for my truck ended November 2018. After reading about all of your experiences, it doesn't sound like they would have fixed it anyway.

Toyota basically told me it was MY fault that I didn't know about the CSP because I'd never had my truck serviced at a Toyota dealer. Does anyone take a 10 yr old truck to a dealer if they can get it serviced for less elsewhere?

What I'm most pissed-off about is that THERE'S NO WAY TO LOOK-UP A 'CSP' OR WARRANTY EXTENSION OR WHATEVER THEY CALL IT!

That needs to change! You shouldn't have to take a vehicle to a dealership to find out if there is any coverage after the original warranty expires!
Any ideas about where to start? Government officials? TV stations?


Yea Jeri, I'm thinking TV station or YouTube...although I seriously doubt anything would be done about it considering no one died. It took several people to die in the Toyota air bag incident a few years back before they would do anything about that issue and even then, they didn't want to do anything. If they had one of those reports with pictures of a Tacoma being lifted and splitting in half in Chicago, then that might make the news. Toyota is aligning itself with the big 3...rust buckets, poor service and cheap responses. Oh, BTW, have you seen the frames on the new one's?...thin as tin! I can't see spending 30k on one of those. They look nice but seriously doubt they'll last and certainly aren't worth the money. Oh, and one other thing...gas guzzler. I like Toyota Tacoma better than any of the others...it's the people's attitudes behind their product. They're adopting 'millennial mentality'.
 
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charles scruggs

Guest
Background
In a continuing efforts to assure the best in customer satisfaction, Toyota is enhancing its Tacoma Customer Support Program (CSP) and introducing an additional phase of the program to include 2001-2004 Tacoma models. This additional phase of the program contains specific inspection and repair procedures depending on Model Year and location of the vehicle; these procedures may include Frame Replacement (“FR”).

Owner Notification
The first customer letters to 2001-2004 Tacoma owners will be mailed out starting mid-December, 2008 and will continue on a rolling basis. This letter asks the customer to come in for an inspection if their vehicle is registered in the “Severe Cold Climate States” listed. For all other states, the letter advises that, unless the vehicle’s frame is perforated, the customer does not need to take any action at this time and to place the letter with their Owner’s Manual and store in glove box.

What is Toyota going to do?
Although the vehicle’s frame is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000
miles (whichever comes first), to assure customers that we stand behind our product, we will extend the
warranty coverage, to a total of fifteen years/unlimited mileage
, on the vehicle’s frame for this specific
condition, subject to the terms and conditions that are outlined in the Owner Letter.
 
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W Bartholomew

Guest
My 2002 Tacoma was inspected and treated by Toyota during the recall. Last year I needed it welded to pass inspection and this year there are several holes in the frame. I would not expect this when it was treated. Is there anything I can do?
 
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