Subject: Customer Support Program (ZTM)
Warranty Enhancement for incorrect VIN storage in ECM memory for certain 2005 Toyota Sienna Vehicles
Beginning March 21, 2011, Toyota will initiate a Customer Support Program (CSP) to provide supplemental warranty coverage for certain 2005 model year Sienna vehicles.
Background:
When accessing the Vehicle Identification Number (VIN) stored in the ECM memory on certain 2005 model year Sienna vehicles, the first two digits may be missing or incorrect. Not all vehicles in this range will exhibit this condition. In addition, the VIN stored in the ECM is used only in certain select operations (for example, during vehicle emissions testing in specific states). To minimize customer inconvenience while assuring customer satisfaction, Toyota is offering this Emission Control Warranty Extension to correct the stored VIN as needed.
Applicability:
Toyota dealers are requested to verify the condition. If the condition is verified, the dealer will rewrite the VIN number to the Engine Control Module (ECM) under the terms of the CSP. This condition is subject to the same requirements which are outlined in the Warranty and Maintenance Guide, with the exception of the Emission Control Warranty Coverage enhancement of 15 years or 150,000 miles, whichever occurs first, from the vehicle’s inservice date. Damage incurred from abuse, a crash, vandalism and/or other impact is not covered by the New Vehicle Limited Warranty or this warranty enhancement. Please note that this coverage is only for warranty work performed at an authorized Toyota dealer.
What is Covered:
Toyota is offering an Emissions Control Warranty Extension (CSP) on the ECM for this specific condition. The CSP is offered for a period of 15 years or 150,000 miles from the vehicle’s inservice date, whichever occurs first, for incorrect VIN storage in the ECM memory.
Warranty Enhancement for incorrect VIN storage in ECM memory for certain 2005 Toyota Sienna Vehicles
Beginning March 21, 2011, Toyota will initiate a Customer Support Program (CSP) to provide supplemental warranty coverage for certain 2005 model year Sienna vehicles.
Background:
When accessing the Vehicle Identification Number (VIN) stored in the ECM memory on certain 2005 model year Sienna vehicles, the first two digits may be missing or incorrect. Not all vehicles in this range will exhibit this condition. In addition, the VIN stored in the ECM is used only in certain select operations (for example, during vehicle emissions testing in specific states). To minimize customer inconvenience while assuring customer satisfaction, Toyota is offering this Emission Control Warranty Extension to correct the stored VIN as needed.
Applicability:
Toyota dealers are requested to verify the condition. If the condition is verified, the dealer will rewrite the VIN number to the Engine Control Module (ECM) under the terms of the CSP. This condition is subject to the same requirements which are outlined in the Warranty and Maintenance Guide, with the exception of the Emission Control Warranty Coverage enhancement of 15 years or 150,000 miles, whichever occurs first, from the vehicle’s inservice date. Damage incurred from abuse, a crash, vandalism and/or other impact is not covered by the New Vehicle Limited Warranty or this warranty enhancement. Please note that this coverage is only for warranty work performed at an authorized Toyota dealer.
What is Covered:
Toyota is offering an Emissions Control Warranty Extension (CSP) on the ECM for this specific condition. The CSP is offered for a period of 15 years or 150,000 miles from the vehicle’s inservice date, whichever occurs first, for incorrect VIN storage in the ECM memory.