Reply to thread

Message: <blockquote data-quote="OishiiJPN" data-source="post: 1350" data-attributes="member: 2">SUBJECT: Customer Support Program (ZTR) Warranty Enhancement for high beam/ DRL bulbs on certain 2008-2010 Toyota Avalon Vehicles<a href="http://media.fixed-ops.com/Toy_WarrantyBulletins/pol11-04.pdf" target="_blank">Toyota Warranty Policy Letter for Warranty Extension ZTR</a>Beginning October 13, 2011, Toyota will initiate a Customer Support Program (CSP) for certain 2008-2010 model year Avalon vehicles to enhance the warranty coverage on the High Beam/DRL Bulbs. Background The High Beam and Daytime Running Light (DRL) in the Avalon operate on the same bulb. Toyota has received reports from customers that in some cases a High Beam/DRL Bulb may become inoperative earlier than expected in certain 2008 to 2010 model year Avalon vehicles. It is important to note that the High Beam/DRL Bulbs are separate from the Head Lights (Low Beams). Therefore, this condition does not impact the ability to continue to use the regular (Low Beam) head lights in the event a High Beam/DRL Bulb was to become inoperative. Although the High Beam/DRL Bulbs are normally covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles, whichever comes first, we at Toyota care about the customer’s overall experience with the Avalon. To further assure them that we stand behind the product, we are offering an enhancement of the warranty coverage on this vehicle for inoperative High Beam DRL Bulbs.Applicability:This warranty enhancement applies for 5 years or 72,000 miles from the date of first use, whichever occurs first, and provides the following enhanced coverage: * If the vehicle’s High Beam/DRL bulb(s) becomes inoperative during the warranty extension coverage, any authorized Toyota dealer will replace the driver and passenger bulb housing assemblies. The new assemblies contain a different type of bulb. This offer is subject to the same conditions and limitations set forth in the New Vehicle Limited Warranty section of the Warranty and Maintenance Guide, with the exception of the enhanced warranty coverage for the High Beam/DRL Bulb(s) described above.</blockquote>

Name

Verification