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Moderator
Please Read CUSTOMER SUPPORT PROGRAM BULLETIN ZKC
Subject: Customer Support Program / Warranty Extension ZKC
2008-2010 Model Year Highlander Hybrid Vehicles Coverage for Brake Actuator Assembly and Brake Booster Pump Assembly
In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to provide coverage for Brake Actuator Assembly and Brake Booster Pump Assembly on certain 2008- 2010 model year Highlander Hybrid vehicles.
Background:
Toyota has received reports regarding the Brake Actuator Assembly and Brake Booster Pump Assembly on certain 2008 - 2010 model year Highlander Hybrid vehicles. These reports have indicated certain internal malfunctions of the Brake Actuator Assembly.
Although the Brake Actuator Assembly and Brake Booster Pump Assembly are covered by Toyota’s New Vehicle Limited Warranty for normal warranty coverage period, 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to the certain internal malfunctions of the brake booster assemblies.
Customer Support Program Details:
This Customer Support Program provides coverage as it applies to the Brake Actuator Assembly and Brake Booster Pump Assembly. The specific condition covered by this program refers to certain internal malfunctions of the Brake Actuator Assembly. In addition to certain internal malfunctions, specific Diagnostic Trouble Codes (DTCs) C1391, C1252, C1256 or C1253 may be stored in the vehicles memory to be used as verification. If the condition is verified, the vehicle will be repaired with a new Brake Actuator Assembly and Brake Booster Pump Assembly under the terms of this Customer Support Program.
• The Primary Coverage offers coverage until December 31, 2020, regardless of mileage.
• After the Primary Coverage, the Secondary Coverage is applicable for 10 years or 150,000 miles from the vehicle’s date of first use, whichever occurs first.
Covered Vehicles:
There are approximately 44,200 vehicles covered by this Customer Support Program. There are approximately 160 vehicles involved in this Customer Support Program that were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners in late June 2019 and will be mailed over several months.
Remedy Procedures:
Technical instructions for this Customer Support Program can be found in T-SB-0064-19
Frequently Asked Questions
What is the condition?
Toyota has received reports regarding certain internal malfunctions of the brake booster assemblies in certain 2008- 2010 model year Highlander Hybrid vehicles. In these reports, customers have noted various brake system related warning lamps are illuminated.
Which brake system warning indicator may be related to these conditions?
If the following warning lamps are illuminated, the vehicle may be experiencing a concern with the Brake Actuator Assembly or Brake Booster Pump Assembly that is covered by this Customer Support Program.
What is Toyota going to do?
Although the Brake Actuator Assembly and Brake Booster Pump Assembly are covered by Toyota’s New Vehicle Limited Warranty for normal warranty coverage period, 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to the certain internal malfunctions of the Brake Actuator Assembly.
Toyota will send an owner notification by first class mail starting in late June 2019, advising owners of this Customer Support Program.
If the owner experiences the condition described above, they should contact their local authorized Toyota dealership for diagnosis. If the condition is verified, the dealer will replace the Brake Actuator Assembly and Brake Booster Pump Assembly with a new one FREE OF CHARGE.
Which and how many vehicles are covered by this Customer Support Program?
There are approximately 44,200 vehicles covered by this Customer Support Program.
What are the details of this program?
This Customer Support Program provides coverage as it applies to the Brake Actuator Assembly and Brake Booster Pump Assembly. If the condition is verified, the vehicle will be repaired with a new Brake Actuator Assembly and Brake Booster Pump Assembly under the terms of this Customer Support Program.
• The Primary Coverage offers coverage until December 31, 2020, regardless of mileage.
• After the Primary Coverage, the Secondary Coverage is applicable for 10 years or 150,000 miles from the vehicle’s date of first use, whichever occurs first.
Which part(s) are covered by this Customer Support Program?
The specific components covered by this program are as follows
• Brake Actuator Assembly
• Brake Booster Pump Assembly
What should an owner do if experiencing this condition?
If an owner thinks that he/she has experienced the condition described in this Customer Support Program, a local Toyota dealer should be contacted for appropriate diagnosis and repair. If the condition is verified as being in accordance with the terms of the program, the repair will be performed FREE OF CHARGE to the owner.
What if the diagnosis is performed and my vehicle is not covered by the Customer Support Program?
Please be aware that if the condition is not covered by this Customer Support Program, you may be responsible for the initial diagnostic fees and any other repairs you may decide to have performed. Any authorized Toyota dealership can determine if a condition is covered by this Customer Support Program.
What if an owner HAS NOT experienced this condition but would like to have the repair completed?
This Customer Support Program only applies to vehicles that have exhibited the condition described above. If an owner has not experienced the condition, he/she is asked to tear off the sheet included in the owner letter and insert it into the Owner’s Warranty Information Booklet for future reference.
How long will the repair take?
The repair takes approximately two hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I previously paid for repairs related to this Customer Support Program?
Reimbursement consideration instructions will be provided in the owner letter.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Subject: Customer Support Program / Warranty Extension ZKC
2008-2010 Model Year Highlander Hybrid Vehicles Coverage for Brake Actuator Assembly and Brake Booster Pump Assembly
In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to provide coverage for Brake Actuator Assembly and Brake Booster Pump Assembly on certain 2008- 2010 model year Highlander Hybrid vehicles.
Background:
Toyota has received reports regarding the Brake Actuator Assembly and Brake Booster Pump Assembly on certain 2008 - 2010 model year Highlander Hybrid vehicles. These reports have indicated certain internal malfunctions of the Brake Actuator Assembly.
Although the Brake Actuator Assembly and Brake Booster Pump Assembly are covered by Toyota’s New Vehicle Limited Warranty for normal warranty coverage period, 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to the certain internal malfunctions of the brake booster assemblies.
Customer Support Program Details:
This Customer Support Program provides coverage as it applies to the Brake Actuator Assembly and Brake Booster Pump Assembly. The specific condition covered by this program refers to certain internal malfunctions of the Brake Actuator Assembly. In addition to certain internal malfunctions, specific Diagnostic Trouble Codes (DTCs) C1391, C1252, C1256 or C1253 may be stored in the vehicles memory to be used as verification. If the condition is verified, the vehicle will be repaired with a new Brake Actuator Assembly and Brake Booster Pump Assembly under the terms of this Customer Support Program.
• The Primary Coverage offers coverage until December 31, 2020, regardless of mileage.
• After the Primary Coverage, the Secondary Coverage is applicable for 10 years or 150,000 miles from the vehicle’s date of first use, whichever occurs first.
Covered Vehicles:
There are approximately 44,200 vehicles covered by this Customer Support Program. There are approximately 160 vehicles involved in this Customer Support Program that were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners in late June 2019 and will be mailed over several months.
Remedy Procedures:
Technical instructions for this Customer Support Program can be found in T-SB-0064-19
Frequently Asked Questions
What is the condition?
Toyota has received reports regarding certain internal malfunctions of the brake booster assemblies in certain 2008- 2010 model year Highlander Hybrid vehicles. In these reports, customers have noted various brake system related warning lamps are illuminated.
Which brake system warning indicator may be related to these conditions?
If the following warning lamps are illuminated, the vehicle may be experiencing a concern with the Brake Actuator Assembly or Brake Booster Pump Assembly that is covered by this Customer Support Program.
What is Toyota going to do?
Although the Brake Actuator Assembly and Brake Booster Pump Assembly are covered by Toyota’s New Vehicle Limited Warranty for normal warranty coverage period, 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to the certain internal malfunctions of the Brake Actuator Assembly.
Toyota will send an owner notification by first class mail starting in late June 2019, advising owners of this Customer Support Program.
If the owner experiences the condition described above, they should contact their local authorized Toyota dealership for diagnosis. If the condition is verified, the dealer will replace the Brake Actuator Assembly and Brake Booster Pump Assembly with a new one FREE OF CHARGE.
Which and how many vehicles are covered by this Customer Support Program?
There are approximately 44,200 vehicles covered by this Customer Support Program.
What are the details of this program?
This Customer Support Program provides coverage as it applies to the Brake Actuator Assembly and Brake Booster Pump Assembly. If the condition is verified, the vehicle will be repaired with a new Brake Actuator Assembly and Brake Booster Pump Assembly under the terms of this Customer Support Program.
• The Primary Coverage offers coverage until December 31, 2020, regardless of mileage.
• After the Primary Coverage, the Secondary Coverage is applicable for 10 years or 150,000 miles from the vehicle’s date of first use, whichever occurs first.
Which part(s) are covered by this Customer Support Program?
The specific components covered by this program are as follows
• Brake Actuator Assembly
• Brake Booster Pump Assembly
What should an owner do if experiencing this condition?
If an owner thinks that he/she has experienced the condition described in this Customer Support Program, a local Toyota dealer should be contacted for appropriate diagnosis and repair. If the condition is verified as being in accordance with the terms of the program, the repair will be performed FREE OF CHARGE to the owner.
What if the diagnosis is performed and my vehicle is not covered by the Customer Support Program?
Please be aware that if the condition is not covered by this Customer Support Program, you may be responsible for the initial diagnostic fees and any other repairs you may decide to have performed. Any authorized Toyota dealership can determine if a condition is covered by this Customer Support Program.
What if an owner HAS NOT experienced this condition but would like to have the repair completed?
This Customer Support Program only applies to vehicles that have exhibited the condition described above. If an owner has not experienced the condition, he/she is asked to tear off the sheet included in the owner letter and insert it into the Owner’s Warranty Information Booklet for future reference.
How long will the repair take?
The repair takes approximately two hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I previously paid for repairs related to this Customer Support Program?
Reimbursement consideration instructions will be provided in the owner letter.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
