2009–2015 Toyota Venza Non-Deployment of Side and Curtain Shield Airbags May Occur Recall 21TA01

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Please see Recall 21TA01

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2009–2015 Toyota Venza Non-Deployment of Side and Curtain Shield Airbags May Occur

On April 13, 2021, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2009 – 2015 model year Venza vehicles.

Condition:
The subject vehicles have a sensor in the driver-side front door that is connected to the airbag system control unit by electrical wires. One of these wires can fracture over time. If this occurs, the airbag warning lamp could illuminate and the sensor in the door could become inoperable. This may prevent the side airbag and curtain shield airbag on the driver side from deploying in certain types of collisions, increasing the risk of injury in the event of a crash where those airbags are needed.

Remedy:
Toyota is currently preparing the remedy for this issue. When the remedy is available, authorized Toyota dealers will inspect the driver-side front door wire harness and, if necessary, replace it with an improved one FREE OF CHARGE.

Covered Vehicles:
There are approximately 279,000 vehicles covered by this Safety Recall. Approximately 5,700 vehicles involved in this Safety Recall were distributed to Puerto Rico.

Owner Letter Mailing Date:
Toyota will notify owners by mid-June 2021.


Frequently Asked Questions

What is the condition?

The subject vehicles have a sensor in the driver-side front door that is connected to the airbag system control unit by electrical wires. One of these wires can fracture over time. If this occurs, the airbag warning lamp could illuminate and the sensor in the door could become inoperable. This may prevent the side airbag and curtain shield airbag on the driver side from deploying in certain types of collisions, increasing the risk of injury in the event of a crash where those airbags are needed.

Are there any warnings that this condition exists?
Yes, the Supplemental Restraint System (SRS) warning lamp may illuminate.
Note: The SRS Warning Lamp and other lamps and messages can be displayed for other issues unrelated to this Safety Recall.

What is Toyota going to do?

Toyota is currently preparing the remedy. When the remedy becomes available, authorized Toyota dealers will inspect the driver-side front door wire harness and, if necessary, replace it with an improved one FREE OF CHARGE.

When will the remedy become available?

Toyota is currently preparing the parts and repair instructions for the remedy. At this time, we estimate that the remedy may begin to be available in the third quarter of 2021. Additional information will be provided when it becomes available.

Which and how many vehicles are covered by this Safety Recall?
There are approximately 279,000 vehicles covered by this Safety Recall.

Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.?
No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety Recall.

What if I previously paid for repairs related to this Safety Recall?
Reimbursement consideration instructions will be provided in the owner letter

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
 
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