Subject: Customer Support Program ZHB
Certain 2010- 2012 Model Year Prius
Coverage for Halogen Low Beam Headlamp Bulbs
In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to provide coverage for Halogen Low Beam Headlamp Bulbs on Certain 2010- 2012 Model Year Prius vehicles.
Background:
Toyota has received a number of reports regarding the halogen head lamps on certain 2010 – 2012 model year Prius vehicles. In these reports, customers have indicated that their vehicle’s halogen low beam headlamp bulb lifetime is shorter than expected.
Although the Halogen Low Beam Headlamp Bulbs are covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever occurs first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage related to the halogen head lamp bulbs due to these circumstances.
Customer Support Program Details:
This Customer Support Program provides coverage as it applies to the halogen headlamp bulbs. The specific
condition covered by this program is that the halogen low beam headlamp bulb lifetime is shorter than expected.
If the condition is verified, the dealer will install voltage adjustment wire harnesses and replace both halogen low beam headlamp bulbs under the terms of this Customer Support Program.
NOTE:
Right and left side bulbs and harnesses will be installed even if only one side is exhibiting or has exhibited the condition.
• Even if the vehicle does not currently exhibit the condition, but has exhibited the condition in the past and has had a headlamp bulb replaced, the vehicle may be eligible for repair if the customer can provide documentation indicating that the bulb(s) has been replaced previously. Refer to the customer reimbursement checklist for documentation details.
• This coverage will be offered until October 31, 2019, regardless of mileage
Owner Letter Mailing Date:
Toyota will begin to notify owners in early November 2017 and will be mailed over several months.
Remedy Procedures:
Technical instructions for this Customer Support Program can be found in TSB-0204-12 Revision 2
***The above link is older and does not show Revision 2 which is updated to include the 2012 model year Prius.
Frequently Asked Questions
What is the condition?
Toyota has received a number of reports regarding the halogen head lamps on certain 2010 – 2012 model
year Prius vehicles. In these reports, customers have indicated that their vehicle’s halogen low beam
headlamp bulb lifetime is shorter than expected.
What is Toyota going to do?
Although the Halogen Low Beam Headlamp Bulbs are covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever occurs first), we at Toyota care about the customers’ ownership
experience. Toyota is providing coverage related to the halogen head lamp bulbs due to these circumstances.
Toyota will send (in phases consistent with parts availability and repair capacity) an owner notification by first class mail starting in early-October, 2017, advising owners of this Customer Support Program.
If the owner experiences the condition described above, he/she should contact a local authorized Toyota
dealership for diagnosis. If the condition is verified, the dealer will install voltage adjustment wire harnesses
and replace the halogen low beam headlamp bulbs with new ones at NO CHARGE to the customer.
Which and how many vehicles are covered by this Customer Support Program?
There are approximately 390,000 vehicles covered by this Customer Support Program.
This coverage will be offered until October 31, 2019 regardless of mileage.
How long will the repair take?
The repair takes approximately 3 hours. However, depending upon the dealer’s work schedule, it may be
necessary to make the vehicle available for a longer period of time.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.