2011–2018 Toyota Sienna Vehicles Sienna Sliding Door Functional Inspection CSP ZKJ

MG

Moderator
***Please start by reading the Toyota Customer Support Program ZKI for full program information

Subject: Customer Support Program ZKJ
2011 – 2018 Model Year Sienna Vehicles Sliding Door Functional Inspection

In our continuing efforts to ensure the best in customer satisfaction, and pursuant to a class action settlement, Toyota is announcing the Sienna Sliding Door Functional Inspection to inspect certain components in the sliding doors.

Proposed Class Action Settlement:
This Sienna Sliding Door Functional Inspection is one of multiple elements involved in a class action settlement. Refer to Customer Confidence Program ZKI for comprehensive information on the class action settlement and its other elements.

Overview:
Customers whose vehicles are eligible for this Sienna Sliding Door Functional Inspection that have a concern about their vehicle’s sliding doors may bring their vehicle to a Toyota dealer and request the Toyota dealer to inspect the sliding doors. The Sienna Sliding Door Functional Inspection should only be performed upon customer request. If the customer requests a Toyota dealer to perform the Sienna Sliding Door Functional Inspection, the Toyota Dealer will follow the procedure in T-SB-0069-19 to inspect each of the components covered by Customer Support Programs ZKD/ZKE/ZKF/ZH4/ZH5 for the conditions covered by those programs. If a covered condition is identified during the inspection, the dealer should replace the covered component under warranty, or perform the corresponding Customer Support Program if the vehicle is out-of-warranty and still eligible for the Customer Support Program.

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Covered Vehicles:
There are approximately 1,019,000 vehicles involved by this Sienna Sliding Door Functional Inspection. Approximately 4,000 vehicles involved in this Sienna Sliding Door Functional Inspection were distributed to Puerto Rico.

Coverage Period and Eligibility:
One Sienna Sliding Door Functional Inspection will be available free of charge until June 11, 2020. Check ZKJ on TIS to confirm eligibility.

Customer Responsibility of Costs for Repairs and Diagnostics:
If a condition is identified during the Sienna Sliding Door Functional Inspection process, that is not covered by an available/active Toyota Customer Support Program, the customer is responsible for the cost of any repairs necessary to address the condition should the customer choose to have any repairs completed. Any additional diagnostics that were performed beyond the procedure described in T-SB-0069-19 are also the customer’s responsibility should the customer authorize additional diagnostics.
 
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