2011-2016 Toyota Sienna Power Sliding Door Warranty Coverage for the Sliding Door Rear ZH5

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***Please start by reading the Toyota Customer Support Program ZKI for full program information

Subject: Warranty Enhancement Program ZH5
2011 – 2016 Model Year Sienna Vehicles
Extension of Warranty Coverage for the Sliding Door Rear Lock Assemblies

In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Warranty
Enhancement Program to extend the warranty coverage for the power sliding door rear lock assemblies on certain 2011 – 2015 model year Sienna vehicles.

Background:
Toyota has received a number of reports regarding the power sliding door rear lock assemblies on certain 2011 – 2015 model year Sienna vehicles. In these reports, corrosion on the position sensor of the left and/or right power sliding door rear lock assembly caused that door to exhibit one or more of the abnormal operations described below:

* During power mode closing operation, as the power sliding door reaches the nearly closed position, the door reverses and moves toward the open positon.

*During power mode closing operation, the power sliding door cannot completely close and latch.

*The power mode closing operation of the power sliding door is inoperative.

Although the power sliding door rear lock assemblies are covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience.

Toyota is now extending the warranty coverage for repairs relating to corrosion on the position sensor of the left and/or right power sliding door rear lock assembly that causes that door to exhibit one or more of the abnormal operations described above.

Warranty Enhancement Program Details
This Warranty Enhancement Program provides additional coverage to the vehicle’s power sliding door rear lock assemblies beyond the vehicle’s original “New Vehicle Limited Warranty”. The specific condition covered by this program is when corrosion on the position sensor of the left and/or right power sliding door rear lock assembly causes that door to exhibit one or more of the abnormal operations described below:

* During power mode closing operation, as the power sliding door reaches the nearly closed position, the door reverses and moves toward the open position.

*During power mode closing operation, the power sliding door cannot completely close and latch.

* The power mode closing operation of the power sliding door is inoperative.

If the condition is verified, the affected power sliding door rear lock assembly(s) will be replaced with a new one under the terms of this Warranty Enhancement Program.

The warranty coverage provided by this Warranty Enhancement Program is applicable for 9 years from the vehicle’s date of first use, regardless of mileage.
 
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