MG
Moderator
Condition:
Toyota has received reports regarding frame corrosion perforation on 2011 – 2017 model year Tacoma vehicles. In these reports, customers have indicated that vehicles operated in specific cold climate areas with high road salt usage may exhibit more-than-normal corrosion to the vehicle’s frame. This condition is unrelated to and separate from normal surface rust which is commonly found on metallic surfaces after some years of usage and/or exposure to the environment.
Remedy:
Any authorized Toyota dealer in the Cold Climate States (CCS)*1 will first inspect the condition of the vehicle’s frame under associated Customer Support Program (CSP) ZKA. Based upon the results and date of the inspection, the dealership will do one of the following:
• If qualifying rust perforation is not found, and the vehicle is located in a Cold Climate State, the dealer will apply Corrosion Resistant Compound (CRC) and/or install frame plugs to key areas of the vehicle’s frame FREE OF CHARGE to the owner under Limited Service Campaign (LSC) K0D.
• If qualifying rust perforation is not found, and the vehicle is not located in a Cold Climate State, no further action is required.
• If significant rust perforation is found, the dealer will replace the vehicle’s frame FREE OF CHARGE to the owner under Customer Support Program ZKA if all conditions of the program are met.
*1 – District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, and WV.
Note: If a vehicle is eligible to receive the CRC application under LSC K0D, but the remedy is not performed before the expiration of LSC K0D, the vehicle will not be eligible for frame replacement coverage under CSP ZKA.
Covered Vehicles:
There are approximately 302,470 vehicles covered by this Limited Service Campaign
Owner Letter Mailing Date:
Toyota will begin to notify owners in launched regions shortly after launch. Mailings will be consistent with the phased launch schedule outlined above.
Frequently Asked Questions
What is the condition?
Toyota has received reports regarding Frame Corrosion on 2011 – 2017 model year Tacoma vehicles. In these reports, customers have indicated that vehicles operated in specific cold climate areas with high road salt usage may exhibit more-than-normal corrosion to the vehicle’s frame. This condition is unrelated to and separate from normal surface rust which is commonly found on metallic surfaces after some years of usage and/or exposure to the environment.
What are the “Cold Climate Areas” with high road salt usage covered by this Limited Service Campaign (LSC)?
The following states and the District of Columbia are referred to as the “Cold Climate States”: District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, WV
Why are some states contiguous to the Cold Climate States not included?
Only portions of the listed states may exhibit the cold climate and high road salt usage which can cause this condition. To simplify the administration of this campaign and avoid confusion, Toyota has elected to include the entire state rather than a portion.
What is Toyota going to do?
Toyota will send (in phases consistent with region launch schedule) starting in early November 2019, an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to inspect the vehicle frame, and, if applicable, apply Corrosion Resistant Compound (CRC) FREE OF CHARGE. This is REQUIRED for vehicles to maintain coverage under Customer Support Program (CSP) ZKA, which offers vehicle frame coverage for 12 years from DOFU.
In the rare cases that a vehicle is found to have qualifying frame perforation during inspection, the frame will be replaced under CSP ZKA. It’s also possible that a frame may be found to have been previously sprayed with CRC during manufacturing. In this case, no additional spray will be applied to the frame, however, the vehicle may receive additional frame plugs and will still be covered under the 12 year coverage provided under Customer Support Program ZKA.
How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE for a period of two years from the time all customers have been mailed. See this link with estimated expiration dates and details.
Will CRC application be required to maintain coverage under CSP ZKA?
CRC application, if applicable, is required for affected vehicles to maintain coverage under CSP ZKA.
Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 302,470 vehicles covered by this Limited Service Campaign
What if the vehicle’s frame already exhibits excessive corrosion? Will Toyota perform the CRC application, or will the vehicle frame be replaced?
Toyota will inspect the vehicle’s frame. If the frame meets specific Inspection Criteria, the CRC will be applied to the frame. If the frame exhibits significant rust perforation (based upon specific inspection criteria), Toyota will replace the vehicle’s frame. These repairs, if applicable, will be performed at no charge to the owner of the covered vehicle under the terms of the Customer Support Program.
Why is Toyota only offering the CRC application to customers whose vehicles are currently registered in the Cold Climate States?
Toyota is applying the CRC in areas where vehicles may experience or have experienced prolonged exposure to severe cold climates with high road salt use.
How does Toyota determine if a vehicle should be grouped into the cold climate states, and thus responsible for having the frame sprayed, when available?
Toyota, using the most recent registration or title information available through each state’s Department of Motor Vehicles, will apply vehicles registered in a cold climate state to LSC K0D.
What if the customer used to live in a Cold Climate State, but now does not?
Application of the Corrosion Resistant Compounds (CRC) will be based on where the subject vehicle is currently registered and located. Check TIS for applicability for campaign LSC K0D to confirm eligibility. If a customer’s vehicle is eligible for CRC, but the vehicle is not located in a state approved to apply the CRC, the vehicle would need to be brought back to an approved state to receive the CRC spray.
What if the customer used to live in a Warm Climate State, but now does not?
Application of the Corrosion Resistant Compounds will be based on where the subject vehicle is currently registered and located at the launch of LSC K0D. Check TIS for applicability for campaign LSC K0D to confirm eligibility. If a customer’s vehicle needs to be added to campaign LSC K0D, dealers can submit this request through an internal website.
What should I do?
Owners of vehicles covered by this LSC should bring their vehicle to a participating Toyota dealer located in one of the Cold Climate States for which authorization to perform the CRC application has been obtained. Customers may also contact their local Toyota dealer for additional information.
How long will the repair take?
The repair takes approximately 8 hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
