MG
Moderator
Please see Customer Support Program (CSP) 20TE07
2012-2014 Model Year Prius V
Certain 2015 Model Year Prius V
Coverage for Brake Booster and Brake Booster Pump Assemblies
In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to provide coverage for Brake Booster and Brake Booster Pump Assemblies on certain 2012-2014 Model Year Prius V and certain 2015 Model Year Prius V Vehicles.
Background:
Toyota has received reports regarding the Brake Booster and Brake Booster Pump Assemblies on certain 2012 – 2014 model year Prius V and certain 2015 Model Year Prius V vehicles. These reports have indicated certain internal malfunctions of the Brake Booster Assembly
Although the Brake Booster and Brake Booster Pump Assemblies are covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to certain internal malfunctions of the Brake Booster and Brake Booster Pump Assemblies in some of the subject vehicles.
Customer Support Program Details:
This Customer Support Program provides coverage as it applies to Brake Booster and Brake Booster Pump Assemblies. The specific condition covered by this program is related to certain internal malfunctions of the Brake Booster Assembly. One or more of the following specific Diagnostic Trouble Codes (DTCs) C1391, C1252, C1256 or C1253 will be stored in the vehicles memory to be used as verification. If the condition is verified, the vehicle will be repaired with new Brake Booster and Brake Booster Pump Assemblies under the terms of this Customer Support Program.
2012 – 2014 Model Year Prius V Vehicles – Phase 1
• The Primary Coverage will be offered until December 31, 2021, regardless of mileage.
• After the Primary Coverage, the Secondary Coverage is applicable for 10 years or 150,000 miles from the date of first use, whichever comes first.
2015 Model Year Prius V Vehicles – Phase 2
• The Primary Coverage will be offered until December 31, 2021, regardless of mileage.
• After the Primary Coverage, the Secondary Coverage is applicable for 10 years or 150,000 miles from the date of first use, whichever comes first.
This coverage is for work performed at an authorized Toyota dealer only. It is subject to the same terms and conditions set forth in the New Vehicle Limited Warranty Section of the Owner’s Warranty Information booklet. For example, damage from abuse, an accident, theft and/or vandalism is not covered.
Covered Vehicles:
There are approximately 141,650 vehicles covered by this Customer Support Program. Approximately 475 vehicles involved in this Customer Support Program were distributed to Puerto Rico.
Owner Letter Mailing Date:
Refer to the table below for additional details regarding owner notification timing
Phase Approximate Owner Notification Start Date Approximate Duration of Mailing
1 Mid-September 2020 3 Months
2 Late November 2020 1 Month
Salvage Title Vehicles:
There is no New Vehicle Limited Warranty coverage or non-emission CSP coverage for vehicles that have been branded as salvage, total loss, true mileage unknown, or similar title under any state’s law. Nonetheless, every attempt should be made to complete an open emission related CSP when circumstances permit, unless noted otherwise in the CSP dealer letter.
• This CSP IS NOT emission related; therefore, vehicles branded as salvage, total loss, true mileage unknown, or similar title are NOT ELIGIBLE for coverage under this CSP.
Remedy Procedures:
2012-2014 Model Year Prius V Vehicles Technical instructions for this Customer Support Program can be found in T-SB-0089-20
2015 Model Year Prius V Vehicles Technical instructions for this Customer Support Program can be found in T-SB-0115-20
Frequently Asked Questions
What is the condition?
Toyota has received reports regarding the Brake Booster and Brake Booster Pump Assemblies on certain 2012 – 2014 model year Prius V and Certain 2015 model year Prius V vehicles. In these reports, customers have noted various brake system related warning lamps are illuminated.
What is Toyota going to do?
Although the Brake Booster and Brake Booster Pump Assemblies are covered by Toyota’s New Vehicle Limited Warranty for normal warranty coverage period, 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to the certain internal malfunctions of the Brake Booster Assembly. Your dealer can determine if your vehicle is experiencing the condition covered by this Customer Support Program by confirming the presence of one or more of the following specific Diagnostic Trouble Codes (DTCs) C1391, C1252, C1256 or C1253 that will be stored in the vehicles memory.
If the owner experiences the condition described above, they should contact their local authorized Toyota dealership for diagnosis. If the condition is verified, the dealer will replace the Brake Booster and Brake Booster Pump Assemblies with new ones FREE OF CHARGE.
Which and how many vehicles are covered by this Customer Support Program?
There are approximately 141,650 vehicles covered by this Customer Support Program.
Are there any other Lexus/Toyota/Scion vehicles covered by this Customer Support Program in the U.S.?
No. However, certain:
2010-2015 MY Prius and Prius PHV vehicles are covered for this condition under Customer Support Program ZJB.
Certain 2008-2010 MY Highlander Hybrid vehicles are covered for this condition under Customer Support Program ZKC.
Certain 2013-2015 MY ES300 h vehicles are covered for this condition under Customer Support Program ZLM.
Certain 2012- 2014 MY Camry Hybrid vehicles and certain 2013-2015 Avalon Hybrid vehicles are covered for this condition under Customer Support Program ZKK. Certain 2010-2012 MY RX450H vehicles are covered for this condition under Customer Support Program 20LE03.
Please refer to the ZJB, ZKC, ZLM, ZKK and 20LE03 Dealer Letters and FAQs for additional information.
What are the details of this program?
This Customer Support Program provides coverage as it applies to the Brake Booster and Brake Booster Pump Assemblies. If the condition is verified, the vehicle will be repaired with new Brake Booster and Brake Booster Pump Assemblies under the terms of this Customer Support Program.
2012-2014 Model Year Prius V Vehicles – Phase 1
• The Primary Coverage offers coverage until December 31, 2021, regardless of mileage.
• After the Primary Coverage, the Secondary Coverage is applicable for 10 years or 150,000 miles from the vehicle’s date of first use, whichever occurs first.
2015 Model Year Prius V Vehicles – Phase 2
• The Primary Coverage offers coverage until December 31, 2021, regardless of mileage.
• After the Primary Coverage, the Secondary Coverage is applicable for 10 years or 150,000 miles from the vehicle’s date of first use, whichever occurs first.
Which part(s) are covered by this Customer Support Program?
The specific components covered by this program are as follows
• Brake Booster Assembly
• Brake Booster Pump Assembly
What should an owner do if experiencing this condition?
If an owner thinks that he/she has experienced the condition described in this Customer Support Program, a local Toyota dealer should be contacted for appropriate diagnosis and repair. If the condition is verified as being in accordance with the terms of the program, the repair will be performed FREE OF CHARGE to the owner.
What if the diagnosis is performed and my vehicle is not covered by the Customer Support Program?
Please be aware that, if the condition is not covered by this Customer Support Program, the customer may be responsible for the initial diagnostic fees and any other repairs he/she may decide to have performed. Any authorized Toyota Dealership can determine if a condition is covered by this Customer Support Program.
What if an owner HAS NOT experienced this condition but would like to have the repair completed?
This Customer Support Program only applies to vehicles that have exhibited the condition described above. If an owner has not experienced the condition, he/she is asked to tear off the sheet included in the owner letter and insert it into the Owner’s Warranty Information Booklet for future reference.
How long will the repair take?
The repair takes approximately five hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I previously paid for repairs related to this Customer Support Program?
Reimbursement consideration instructions will be provided in the owner letter.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
2012-2014 Model Year Prius V
Certain 2015 Model Year Prius V
Coverage for Brake Booster and Brake Booster Pump Assemblies
In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to provide coverage for Brake Booster and Brake Booster Pump Assemblies on certain 2012-2014 Model Year Prius V and certain 2015 Model Year Prius V Vehicles.
Background:
Toyota has received reports regarding the Brake Booster and Brake Booster Pump Assemblies on certain 2012 – 2014 model year Prius V and certain 2015 Model Year Prius V vehicles. These reports have indicated certain internal malfunctions of the Brake Booster Assembly
Although the Brake Booster and Brake Booster Pump Assemblies are covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to certain internal malfunctions of the Brake Booster and Brake Booster Pump Assemblies in some of the subject vehicles.
Customer Support Program Details:
This Customer Support Program provides coverage as it applies to Brake Booster and Brake Booster Pump Assemblies. The specific condition covered by this program is related to certain internal malfunctions of the Brake Booster Assembly. One or more of the following specific Diagnostic Trouble Codes (DTCs) C1391, C1252, C1256 or C1253 will be stored in the vehicles memory to be used as verification. If the condition is verified, the vehicle will be repaired with new Brake Booster and Brake Booster Pump Assemblies under the terms of this Customer Support Program.
2012 – 2014 Model Year Prius V Vehicles – Phase 1
• The Primary Coverage will be offered until December 31, 2021, regardless of mileage.
• After the Primary Coverage, the Secondary Coverage is applicable for 10 years or 150,000 miles from the date of first use, whichever comes first.
2015 Model Year Prius V Vehicles – Phase 2
• The Primary Coverage will be offered until December 31, 2021, regardless of mileage.
• After the Primary Coverage, the Secondary Coverage is applicable for 10 years or 150,000 miles from the date of first use, whichever comes first.
This coverage is for work performed at an authorized Toyota dealer only. It is subject to the same terms and conditions set forth in the New Vehicle Limited Warranty Section of the Owner’s Warranty Information booklet. For example, damage from abuse, an accident, theft and/or vandalism is not covered.
Covered Vehicles:
There are approximately 141,650 vehicles covered by this Customer Support Program. Approximately 475 vehicles involved in this Customer Support Program were distributed to Puerto Rico.
Owner Letter Mailing Date:
Refer to the table below for additional details regarding owner notification timing
Phase Approximate Owner Notification Start Date Approximate Duration of Mailing
1 Mid-September 2020 3 Months
2 Late November 2020 1 Month
Salvage Title Vehicles:
There is no New Vehicle Limited Warranty coverage or non-emission CSP coverage for vehicles that have been branded as salvage, total loss, true mileage unknown, or similar title under any state’s law. Nonetheless, every attempt should be made to complete an open emission related CSP when circumstances permit, unless noted otherwise in the CSP dealer letter.
• This CSP IS NOT emission related; therefore, vehicles branded as salvage, total loss, true mileage unknown, or similar title are NOT ELIGIBLE for coverage under this CSP.
Remedy Procedures:
2012-2014 Model Year Prius V Vehicles Technical instructions for this Customer Support Program can be found in T-SB-0089-20
2015 Model Year Prius V Vehicles Technical instructions for this Customer Support Program can be found in T-SB-0115-20
Frequently Asked Questions
What is the condition?
Toyota has received reports regarding the Brake Booster and Brake Booster Pump Assemblies on certain 2012 – 2014 model year Prius V and Certain 2015 model year Prius V vehicles. In these reports, customers have noted various brake system related warning lamps are illuminated.
What is Toyota going to do?
Although the Brake Booster and Brake Booster Pump Assemblies are covered by Toyota’s New Vehicle Limited Warranty for normal warranty coverage period, 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to the certain internal malfunctions of the Brake Booster Assembly. Your dealer can determine if your vehicle is experiencing the condition covered by this Customer Support Program by confirming the presence of one or more of the following specific Diagnostic Trouble Codes (DTCs) C1391, C1252, C1256 or C1253 that will be stored in the vehicles memory.
If the owner experiences the condition described above, they should contact their local authorized Toyota dealership for diagnosis. If the condition is verified, the dealer will replace the Brake Booster and Brake Booster Pump Assemblies with new ones FREE OF CHARGE.
Which and how many vehicles are covered by this Customer Support Program?
There are approximately 141,650 vehicles covered by this Customer Support Program.
Are there any other Lexus/Toyota/Scion vehicles covered by this Customer Support Program in the U.S.?
No. However, certain:
2010-2015 MY Prius and Prius PHV vehicles are covered for this condition under Customer Support Program ZJB.
Certain 2008-2010 MY Highlander Hybrid vehicles are covered for this condition under Customer Support Program ZKC.
Certain 2013-2015 MY ES300 h vehicles are covered for this condition under Customer Support Program ZLM.
Certain 2012- 2014 MY Camry Hybrid vehicles and certain 2013-2015 Avalon Hybrid vehicles are covered for this condition under Customer Support Program ZKK. Certain 2010-2012 MY RX450H vehicles are covered for this condition under Customer Support Program 20LE03.
Please refer to the ZJB, ZKC, ZLM, ZKK and 20LE03 Dealer Letters and FAQs for additional information.
What are the details of this program?
This Customer Support Program provides coverage as it applies to the Brake Booster and Brake Booster Pump Assemblies. If the condition is verified, the vehicle will be repaired with new Brake Booster and Brake Booster Pump Assemblies under the terms of this Customer Support Program.
2012-2014 Model Year Prius V Vehicles – Phase 1
• The Primary Coverage offers coverage until December 31, 2021, regardless of mileage.
• After the Primary Coverage, the Secondary Coverage is applicable for 10 years or 150,000 miles from the vehicle’s date of first use, whichever occurs first.
2015 Model Year Prius V Vehicles – Phase 2
• The Primary Coverage offers coverage until December 31, 2021, regardless of mileage.
• After the Primary Coverage, the Secondary Coverage is applicable for 10 years or 150,000 miles from the vehicle’s date of first use, whichever occurs first.
Which part(s) are covered by this Customer Support Program?
The specific components covered by this program are as follows
• Brake Booster Assembly
• Brake Booster Pump Assembly
What should an owner do if experiencing this condition?
If an owner thinks that he/she has experienced the condition described in this Customer Support Program, a local Toyota dealer should be contacted for appropriate diagnosis and repair. If the condition is verified as being in accordance with the terms of the program, the repair will be performed FREE OF CHARGE to the owner.
What if the diagnosis is performed and my vehicle is not covered by the Customer Support Program?
Please be aware that, if the condition is not covered by this Customer Support Program, the customer may be responsible for the initial diagnostic fees and any other repairs he/she may decide to have performed. Any authorized Toyota Dealership can determine if a condition is covered by this Customer Support Program.
What if an owner HAS NOT experienced this condition but would like to have the repair completed?
This Customer Support Program only applies to vehicles that have exhibited the condition described above. If an owner has not experienced the condition, he/she is asked to tear off the sheet included in the owner letter and insert it into the Owner’s Warranty Information Booklet for future reference.
How long will the repair take?
The repair takes approximately five hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I previously paid for repairs related to this Customer Support Program?
Reimbursement consideration instructions will be provided in the owner letter.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
