2012 - 2014 Toyota Camry Hybrid Vehicles
2013 - 2015 Toyota Avalon Hybrid Vehicles Coverage for Brake Booster and Brake Booster Pump Assemblies ZKK
In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to provide coverage for Brake Booster and Brake Booster Pump Assemblies on certain 2012-2014 Model Year Camry Hybrid Vehicles and certain 2013-2015 Model Year Avalon Hybrid Vehicles.
Background:
Toyota has received reports regarding the Brake Booster and Brake Booster Pump Assemblies on certain 2012 - 2014 model year Camry Hybrid vehicles and certain 2013 - 2015 model year Avalon Hybrid Vehicles. These reports have indicated certain internal malfunctions of the Brake Booster Assembly.
Although the Brake Booster and Brake Booster Pump Assemblies are covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to certain internal malfunctions of the Brake Booster and Brake Booster Pump Assemblies in some of the subject vehicles.
Customer Support Program Details:
This Customer Support Program provides coverage as it applies to Brake Booster and Brake Booster Pump Assemblies. The specific condition covered by this program refers to certain internal malfunctions of the Brake Booster Assembly. One or more of the following specific Diagnostic Trouble Codes (DTCs) C1391, C1252, C1256 or C1253 will be stored in the vehicles memory to be used as verification. If the condition is verified, the vehicle will be repaired with new Brake Booster and Brake Booster Pump Assemblies under the terms of this Customer Support Program.
• The Primary Coverage will be offered until March 31, 2021, regardless of mileage.
• After the Primary Coverage, the Secondary Coverage is applicable for 10 years or 150,000 miles from the date of first use, whichever comes first.
Covered Vehicles:
There are approximately 174,300 vehicles covered by this Customer Support Program. Approximately 340 vehicles involved in this Customer Support Program were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners in Late September 2019, and will be mailed over several months. A sample of the owner notification letter has been included for your reference.
Frequently Asked Questions
What is the condition?
Toyota has received reports regarding the Brake Booster and Brake Booster Pump Assemblies on certain 2012 - 2014 model year Camry Hybrid vehicles and certain 2013 - 2015 model year Avalon Hybrid Vehicles. In these reports, customers have noted various brake system related warning lamps are illuminated.
Which brake system warning indicator(s) may be related to these conditions?
If the following warning lamps are illuminated, the vehicle may be experiencing a concern with the Brake Booster or Brake Booster Pump Assemblies that are covered by this Customer Support Program.
What is Toyota going to do?
Although the Brake Booster and Brake Booster Pump Assemblies are covered by Toyota’s New Vehicle Limited Warranty for normal warranty coverage period, 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to the certain internal malfunctions of the Brake Booster Assembly
If the owner experiences the condition described above, they should contact their local authorized Toyota dealership for diagnosis. If the condition is verified, the dealer will replace the Brake Booster and Brake Booster Pump Assemblies with new ones FREE OF CHARGE.
Which and how many vehicles are covered by this Customer Support Program?
There are approximately 174,300 vehicles covered by this Customer Support Program.
Are there any other Lexus/Toyota/Scion vehicles covered by this Customer Support Program in the U.S.?
No. However, certain 2010-2015 MY Prius and Prius PHV vehicles are covered for this condition under Customer Support Program ZJB. Certain 2008-2010 MY Highlander Hybrid vehicles are covered for this condition under Customer Support Program ZKC. Certain 2013-2015 MY ES300 h vehicles are covered for this condition under Customer Support Program ZLM. Please refer to the ZJB, ZKC, and ZLM Dealer Letters and FAQs for additional information.
What are the details of this program?
This Customer Support Program provides coverage as it applies to the Brake Booster and Brake Booster Pump Assemblies. If the condition is verified, the vehicle will be repaired with new Brake Booster and Brake Booster Pump Assemblies under the terms of this Customer Support Program.
• The Primary Coverage offers coverage until March 31, 2021, regardless of mileage.
• After the Primary Coverage, the Secondary Coverage is applicable for 10 years or 150,000 miles from the vehicle’s date of first use, whichever occurs first.
Which part(s) are covered by this Customer Support Program?
The specific components covered by this program are as follows:
• Brake Booster Assembly
• Brake Booster Pump Assembly
What should an owner do if experiencing this condition?
If an owner thinks that he/she has experienced the condition described in this Customer Support Program, a local Toyota dealer should be contacted for appropriate diagnosis and repair. If the condition is verified as being in accordance with the terms of the program, the repair will be performed FREE OF CHARGE to the owner.
What if the diagnosis is performed and my vehicle is not covered by the Customer Support Program?
Please be aware that, if the condition is not covered by this Customer Support Program, the customer may be responsible for the initial diagnostic fees and any other repairs he/she may decide to have performed. Any authorized Toyota Dealership can determine if a condition is covered by this Customer Support Program.
What if an owner HAS NOT experienced this condition but would like to have the repair completed?
This Customer Support Program only applies to vehicles that have exhibited the condition described above. If an owner has not experienced the condition, he/she is asked to tear off the sheet included in the owner letter and insert it into the Owner’s Warranty Information Booklet for future reference.
How long will the repair take?
The repair takes approximately three and a half hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I previously paid for repairs related to this Customer Support Program?
Reimbursement consideration instructions will be provided in the owner letter.
How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.