I am had the same experience in November, 2019. Repair cost 2300 dollars. They said my vin number was not included. I am really upset also.Well - we have a 2015 rav4 with the exact issue but toyota refuses to help. They say the vin is not one of the covered vehicles. Dealer said it is ridiculous. They wont budge. Guess it is the last toyota I buy.
I have a 2010 Rav 4 and I was told that it is going to cost 3200 to repair. Seems that this issue has been going on for awhile now!Just broke 100K on my 17 Rav where Torque convertor shutter began at about 80K. It's been to the dealer now two times for that reason, but the tech can't replicate the shudder... Just get in the car with me for a few minutes! After the second visit the tech and my advisor mentioned yes, it's probably the torque convertor. Unfortunately nothing posted by Toyota yet for this generation of Ravs.
I should bring mine to the same dealer. Which one is it ? I'm in Montreal, Quebec..Update: My local Toyota dealer took care of the problem. No fuss, no muss, no cost and no more shudder!
It seems that Toyota card and trucks h ave some big dollar problems. Bad transmissions, and valve timing vvt,gears, and they treat you like carp ,just like other brands, Toyota sells lots of junk the same as the others do . Same bad service.So I bought a brand new 2013 Rav4 right off the lot. In late 2017 I heard about this shudder issue. I felt it periodically but very faint around the start of 2018 but was not overly concerned. As of late 2018, the shudder is so bad it feels like you are driving over rumble strips between 60km and 80km. The hoops that Toyota is making people go through to have it repaired is absolutely ridiculous. So you take it in, they CHARGE YOU $120 for the diagnostic fee - yes you heard me right. They said Toyota wants to know "I am invested to repair my vehicle for the right reasons". That is a direct quote. They build defective vehicles and then want you to pay to have it diagnosed. How is this a warranty repair if I have to pay someone to determine it is happening? Completely ridiculous and shows me that Toyota does not care about their customers. We should be out NOTHING to deal with this issue. As it is I have to take time off work to bring the vehicle back and forth. Today they are trying a bandaid approach of doing a transmission flush and a software upgrade instead of just replacing the torque converter straight away. So let me guess... bandaid it today so that down the road when it starts happening again, I have to go through all of the hoops again. Fantastic. Time to buy a Honda I think.
Just found the problem on my 2015 and Toyota will not cover it. Anyone else have this problem?Amazing I got the shudder 2015 any updates??? I just found this it's 2019 anyone out there hope Toyota will honor this and repair .... Smh anyone have any new news this would be appreciated....