Yes, it’s safety functions make it pertinent recall precedence?? Why isn’t there a recall in this?I have read many forums asking about this issue. If it was a known issue, why wasn't it recalled and corrected? Why does it have to be under warranty to have it fixed for free?
God bless you, Ron! The butter knife trick worked. I was just about to shell out money for a replacement. I couldn't get the knife tip between the outer casing and the touch screen. I ended up using the handle end of the knife to press the add button getting as close as I could to the bottom of the button. It took several seconds but it worked. Thank you, Ron, for posting this.I can't believe Toyota has not address this, Of course I didn't even notice the issue until it was out of warranty, I've always loved Toyotas and the customer service, but if they don't do a recall or something this will be my last Toyota. Anyways I have the 2014.5 Toyota Camry, bought a new phone yesterday and had no way to pair it. So on a whim, I took a butter knife out to my car and turned the car on and went to the area where I would add a Bluetooth device. I slid the knife down in-between the touch screen and the outer casing and sort of applied pressure with the knife right under the add button about 1 inch and it activated the add button and I was able to add a new Bluetooth phone. Its not the ideal way that the touch screen should work but I was able to do what I needed. Its a shame that Toyota will not own this problem and fix it.. Ron Ronsu@aol.com
Hands free phone operation is a safety issue, it is state mandated in most states and is, therefore, an issue that must have a recall without warranty involved. If the buttons don't work properly, the phone can't be paired.
I got a new phone, tried to pair it to my car, the add button doesn't work because the touch doesn't work on the lower part of the screen. I am at 38300miles. WTH. Took it to my local Toyota, and they said,"the warranty is the warranty". I was like WTH. They said they will call Toyota HQ and ask for a good faith repair. So we'll see in an hr. I can't believe it's a known issue, and they didn't do a recall etc. If they are not willing to cover the repair, I will go to Twitter, social media about this.
Some 2014-2015 Toyota Camry, Camry Hybrid and Corolla vehicles may exhibit a partially inoperative radio touch screen (usually the lower right hand side) on vehicle with the base audio option. Updated head units (radio) are available through your Toyota Dealer. Please see Technical Service Bulletin 0172-16
This repair is covered under the Toyota basic warranty which is in effect for 36 months or 36,000 miles.
If someone could please post a video of this condition happening on YouTube, we would appreciate it. This would let other owners see what is happening.Thanks