2014-2015 Toyota Camry and Corolla Radio Touch Screen not working

[Lina]

Mine is a 2015 Corolla same exact issue. I'm surprised that they haven't come up with a way to recalibrate the screen. Or reset the computer

I have a 2014 with the same issue since 2018. I have 65k miles in my car but when the issue started I only had 45k and clearly out of warranty.

 

[Joshua]

Just bought a 2015 Camry that has this issue without realising. If you have a stylus that seems to work to hit those buttons. Seems like the calibration is off where you have to tap slightly below where the button is which means some of the bottom ones are basically out of reach. And our human fingers are too fat to hit the part showing.

 

[L rath]

2017 Toyota Camry doing the same thing. you have to push bottom of choices. Distraction is a safety concern. Bogus

 

[Naren]

I am facing same exact problem in 2014.f Camry. called Toyota but no help. Most of Toyota 2014, 2015 Models have this issue. It is a manufacturing defect, Toyota should add a recall to fix it.

 

[Sandra]

I’

Wanted to give an update to my correspondence with Toyota HQ about this issue:

Near the end of 2017 I wrote on this thread that everyone should call Toyota HQ to complain. I called and told them that the LCD screen quit working and asked for financial assistance due to this being a known problem and defective part.

I was instructed to take my 2014 Camry to the dealership to determine the cause. I waited at the dealership for ~4 hours while they inspected the issue. It was determine that indeed the LCD screen needed to be replaced. When I called back to Toyota HQ, I spoke to a different representative who then proceeded to tell me they would not be able to assist with the repair.

THEN WHY DID YOU SEND ME TO THE DEALERSHIP TO HAVE IT INSPECTED AND WASTE A HALF DAY OF WORK?

After hearing this, I told the rep I would check back in 6 months to see if there were any updates. I recently called back, and this time spoke to a manager. She treated me with disrespect and could not give an explanation to why I was sent to the dealership to inspect the bad LCD screen if they had no intention of helping with the repair.

Over 3 hours on the phone wasted talking to these people, not to mention the time wasted at the dealership. My family and I have been Toyota owners for decades, but after this situation, I don't think I will ever buy Toyota again! Especially when their management treats customers with disrespect and could care less.

Furthermore, why is Toyota not honoring these repairs when apparently the manufacturer has produced a debunked LCD screen. There is a service bulletin so obviously a significant number of people have had this same issue. This is a safety issue. As a company, I would not want to jeopardize the safety of my customers. Shame on Toyota.

i would like to be a part of the class action lawsuit

 

[Kathy Rombeiro]

I have a 2015 Toyota Corolla S and about 2 months ago the same thing happened to my screen. I can’t turn of the phone! I took care in yesterday and they charged me $186.00 said it was damaged and are going to give me a price tomorrow for replacement. At this point after reading all comments O might hold off because I could see this being severely expensive.
I’ll join the class action if their is one.

 

[Dawn]

Try to press with something pointy, like a pen or a key and go on the lowest part of the screen. The very lowest part of the screen still works.

I did that and my screen shattered. smh.

 

[Jeff]

Anybody in the LA/Socal area available to help me with this repair? I found a video on YouTube of a guy explaining how to fix this and I would only need to buy a digitizer.

Everyone in the comments said it was very easy but I have fat fingers and not a steady hand, so I don't want to take any chances. I am willing to hire someone to do the labor portion for me.

Please let me know.

Here is the link to the repair video:

Thanks.

 

[jana]

Add me to the list... 2014 Camry SE, lower part of touch pad suddenly quit working.

tell me what you finally did, amyone besides toyota can fix? elklulu47@yahoo.com. ours just quit

 

[patphil]

Exact same thing just happened to me. The Geek Squad at Best Buy were unable to help, unless I replace radio. Very expensive. I hope Toyota notes that multiple people are unhappy with their Quality. This takes away from the reason I (and many others) chose to purchase a Toyota.

good for you i hope you have good luck i am having the same problem with mine.

 

[Haley Kusumoto]

Is there a class action lawsuit? If not, how can we start one?
Sincerely,
Frustrated 2014 Corolla owner

 

[KOUA]

Is there a class action lawsuit? If not, how can we start one?
Sincerely,
Frustrated 2014 Corolla owner

I would second that. If anyone has the know how, I'm pretty sure you'll have a lot of backers pretty quickly

 

[AutoMod]

I would second that. If anyone has the know how, I'm pretty sure you'll have a lot of backers pretty quickly

IANAL, (I Am Not A Layer) but to get some repair action on this, you may need to start a class action lawsuit. Here is some reading on the what lead to implementation of the ZE7 Oil Consumption fix.

Here is the Toyota ZE7 Limited Service Campaign.

Also, here is the lawsuit for the frame rust issues that lead to several LSC's and CSP's, Brian Warner et al. v. Toyota Motor Sales

Frame Corrosion Perforation CSP ZKA​

Sequoia Rust Corrosion on Frame Condition LSC CSD​

Tacoma Rust Corrosion on Frame Condition Warranty Extension ZH6​

Sequoia Rust Corrosion on Frame Condition Warranty Extension ZH8​

Tacoma Rust Corrosion on Frame CSP ZTH​

Tundra Frame Rust Corrosion Perforation LSC A0F​

You get the idea...

Also please consider supporting us if you would like us to be able to help other Toyota Owners. Thanks!

 

[Lee Wood]

I got a new phone, tried to pair it to my car, the add button doesn't work because the touch doesn't work on the lower part of the screen. I am at 38300miles. WTH. Took it to my local Toyota, and they said,"the warranty is the warranty". I was like WTH. They said they will call Toyota HQ and ask for a good faith repair. So we'll see in an hr. I can't believe it's a known issue, and they didn't do a recall etc. If they are not willing to cover the repair, I will go to Twitter, social media about this.

What happened? I am having the same issues. 2015 Toy Corolla, can't add new Iphone

 

[Debra williams]

Check my post I left and see if it works

Sound button trick . Give it a try it works on mine

I got my 2014 toyota corolla S ECO at toyota culver city as a certified used vehicle last July or August 2017 and eversince then i had my vehicle serviced at this dealer, oil change brake pafs and suspension was serviced by them. I called toyota about the peeling paint january or febuary of 2018, was told they had no issues with the paint. it cost hundred ls or thousands of $$$ to repaint a deep or small scratch what about the peeling paints all over and corner of my vehicle? But after 1-2years i recieved a letter about the pearl white paint issues and toyota is willing to have it reoainted for free. i was told that thry only do estimates for paint repair on mondays .so i went online and scheduled a paint estimate to ger toyota to approve the paint repair. I had a full tank of gas and a clean car when i went monday to have toyota check if my vehicle paint peeling is approved. The same day the advisor ask if i have a car to use and he got me a rental car for free and when i got back to get my stuff insife my vehicle mechanics or toyota already sent it inside already. Then after 3 or almost 4 weeks they had my vehicles toyota called me and said my vehicle is ready to be picked up. I came in with the rental car and the exact amount of gas it had when i took it. Saw my vehicle and wasnt happy cause it was dirty inside my vehicle, like the top fabric has finger marks and hand marks, the engine compartment was full of white paint dust and debris. I clean my engine and made aure it shines but it was return to me gas almostempty, the inside uppet part of the trunk still have the paint peeling and worst part is i cant connect my cellphones to bluetooth and the lower right part of the screen is not working and also the glass lije mirror on my odometer dash board has like dried up water marks inside so noticeable at night anf it irritates me seeing it cause i need to like peek on the sides to see the numbers! And also the top fabric has marks of water. I made sure i returned the rental vehicle the same amount of gas i took it and even had the rental cleaned before returning to toyota and i was expecting the same thing, but nope even the air vents inside the vehicle has whote spray dust till now it still there. Any advice what to do cause they kept saying sorry however everytime i get in my vehicle i remember and it stresses me out caise ifetail my own vehicle and toyota messed it up i made sure i paid wgat o own and they can just say sorry

 

[Julie Leclerc]

Hi there, has anyone here gotten any resolution to this issue. I have a 2014.5 Toyota Camry SE and just discovered I had the exact same issue when I tried to pair a new phone. The bottom half is unresponsive. It wouldn’t allow me to add or remove. Of course my car is out of warranty. If we could, I think that sounds like a great idea to file a class action. I have tried all the troubleshooting tips and none of them work. The service dept. said they can’t guarantee a fix unless they run a diagnostic test, charge $135. I’m so frustrated Toyota hasn’t issue a recall or another service bulletin to have this corrected free of charge.

 

[Julie Leclerc]

Hi there, has anyone here gotten any resolution to this issue. I have a 2014.5 Toyota Camry SE and just discovered I had the exact same issue when I tried to pair a new phone. The bottom half is unresponsive. It wouldn’t allow me to add or remove. Of course my car is out of warranty. If we could, I think that sounds like a great idea to file a class action. I have tried all the troubleshooting tips and none of them work. The service dept. said they can’t guarantee a fix unless they run a diagnostic test, charge $135. I’m so frustrated Toyota hasn’t issue a recall or another service bulletin to have this corrected free of charge.

I'm an owner of a Toyota Corolla S 2015. I had an issue with the speakers ( front doors). Toyota know the problem but do nothing about it. The rust destroyed the cable. So I had to change for new ones.
I have another problem with my touchscreen radio. The bottom touches are not working. I found d it when I tried to remove my old cell to add my new one.
Talk with some guy at Toyota dealer. He told me that the company know the problem. They received a memo about it. I tried to find the same model at scrap places. IMPOSSIBLE to find! Back order! Even the dealer told me he has 2 cars in the parking , and can not find radio to repair.
I called Toyota this morning , October 14 2021, the woman said she cant do nothing be cause I'm off warranty.
I asked her " how come Toyota know and don't do a recall?" She did not answer.
All the owners who has the same problem should regroup for a collective recourse!

 

[MG]

I'm an owner of a Toyota Corolla S 2015. I had an issue with the speakers ( front doors). Toyota know the problem but do nothing about it. The rust destroyed the cable. So I had to change for new ones.
I have another problem with my touchscreen radio. The bottom touches are not working. I found d it when I tried to remove my old cell to add my new one.
Talk with some guy at Toyota dealer. He told me that the company know the problem. They received a memo about it. I tried to find the same model at scrap places. IMPOSSIBLE to find! Back order! Even the dealer told me he has 2 cars in the parking , and can not find radio to repair.
I called Toyota this morning , October 14 2021, the woman said she cant do nothing be cause I'm off warranty.
I asked her " how come Toyota know and don't do a recall?" She did not answer.
All the owners who has the same problem should regroup for a collective recourse!

How to Report a Safety Problem on a Toyota Vehicle​

 

[Steve]

The issue is not a calibration, computer or refresh issue. The "digitizer" (touch screen) has become defective and will require replacement. Basically it is the flat piece of glass that sits right in front of the display screen. I replaced mine in January 2020 and it cost me about $25 for the part. Since then it looks like the price of the screens has actually come down. You need a 6.1 inch 12 pin version with the cable on the long side. There are a ton of them on eBay. There are also youtube tutorials on how to remove the radio from the car and how to take the radio apart and replace the screen. You might want to read this thread from the beginning. If you are not comfortable taking the radio apart if you can get the radio out of the car you might get a place that replaces touch screens on tablets and cell phones to do this for you provided you get the part yourself and maybe point them to a online video. I did mine in about 3 hours start to finish. Anybody should be able to remove the radio from the car.

 

[Cindy]

Press the corner of a credit card underneath the plastic that surrounds the screen. The calibration has moved to a portion of the screen that is below that plastic housing. You can get the button to work. The touchscreen control has dropped down. it's no longer in synch with the video display. This hack works, but Toyota still should fix this.

I've tried both a credit card and a penny. Neither work for me. I also don't have any beveling around my screen.