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Please see Customer Support Program CSP 22TE01 (Link Needed)
2016-2018 Model Year RAV4 HV Coverage for Halogen Headlamp Bulbs
In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to provide coverage for the Halogen Headlamp Bulbs on 2016 – 2018 model year RAV4 HV
Background:
Although the headlamp bulbs are covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to the halogen headlamp bulbs in the case that the halogen headlamp bulb lifetime is shorter than expected on certain 2016 – 2018 RAV4 Hybrid vehicles.
Customer Support Program Details:
Covered Vehicles:
There are approximately 75,800 vehicles covered by this Customer Support Program. Approximately 130 vehicles involved in this Customer Support Program were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners in early February, 2022 and will be mailed over several months. A sample of the owner notification letter has been included for your reference.
Salvage Title Vehicles:
There is no New Vehicle Limited Warranty coverage or non-emission CSP coverage for vehicles that have been branded as salvage, total loss, true mileage unknown, or similar title under any state’s law. Nonetheless, every attempt should be made to complete an open emission related CSP when circumstances permit, unless noted otherwise in the CSP dealer letter.
• This CSP IS NOT emission related; therefore, vehicles branded as salvage, total loss, true mileage unknown, or similar title are NOT ELIGIBLE for coverage under this CSP.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty
Frequently Asked Questions
What is the condition?
Although the headlamp bulbs are covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to the halogen headlamp bulbs in the case that the halogen headlamp bulb lifetime is shorter than expected on certain 2016 – 2018 RAV4 Hybrid vehicles.
What is Toyota going to do?
Toyota will send an owner notification by first class mail advising owners of this Customer Support Program starting in early February, 2022, and continuing for several months.
If the owner experiences the condition described above, they should contact their local authorized Toyota dealership for diagnosis. If the condition is verified, the dealer will install voltage adjustment wire harnesses and replace the halogen headlamp bulbs with new ones FREE OF CHARGE to the owner.
NOTE:
• Right and left side bulbs and harnesses will be installed even if only one side is exhibiting or has exhibited the condition.
• Even if the vehicle does not currently exhibit the condition, but has exhibited the condition in the past and has had a headlamp bulb replaced, the vehicle may be eligible for repair if the customer can provide documentation indicating that the bulb(s) has been replaced previously. Refer to the customer reimbursement checklist for documentation details.
Which and how many vehicles are covered by this Customer Support Program?
There are approximately 75,800 vehicles covered by this Customer Support Program.
What are the details of this program?
This Customer Support Program provides coverage as it applies to the halogen headlamp bulbs on certain 2016-2018 RAV4 Hybrid vehicles. The specific condition covered by this program is that the halogen headlamp bulb lifetime is shorter than expected. If the condition is verified, the dealer will install voltage adjustment wire harnesses and replace both halogen headlamp bulbs under the terms of this Customer Support Program.
NOTE:
• Right and left side bulbs and harnesses will be installed even if only one side is exhibiting or has exhibited the condition.
• Even if the vehicle does not currently exhibit the condition, but has exhibited the condition in the past and has had a headlamp bulb replaced, the vehicle may be eligible for repair if the customer can provide documentation indicating that the bulb(s) has been replaced previously. Refer to the customer reimbursement checklist for documentation details.
• This coverage will be offered until August 31, 2024 regardless of mileage.
Which part(s) are covered by this Customer Support Program?
The specific component(s) covered by this Customer Support Program is/are as follows:
• Halogen Headlamp Bulbs
• Halogen Headlamp Bulb Wire Harnesses
What should an owner do if experiencing this condition?
If an owner thinks that he/she has experienced the condition described in this Customer Support Program, a local Toyota dealer should be contacted for appropriate diagnosis and repair. If the condition is verified as being in accordance with the terms of the program, the repair will be performed FREE OF CHARGE to the owner.
What if the diagnosis is performed and my vehicle is not covered by the Customer Support Program?
Please be aware that, if the condition is not covered by this Customer Support Program, you may be responsible for the initial diagnostic fees and any other repairs you may decide to have performed. Any authorized Toyota Dealership can determine if a condition is covered by this Customer Support Program.
What if an owner HAS NOT experienced this condition but would like to have the repair completed?
This Customer Support Program only applies to vehicles that have exhibited the condition described above. If an owner has not experienced the condition, he/she is asked to tear off the sheet included in the owner letter and insert it into the Owner’s Warranty Information Booklet for future reference
How long will the repair take?
The repair takes approximately one and a half hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I previously paid for repairs related to this Customer Support Program?
Reimbursement consideration instructions will be provided in the owner letter.
NOTE: Customers who have had a headlamp bulb replaced in the past are eligible for customer reimbursement AND are also eligible for the repair.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
2016-2018 Model Year RAV4 HV Coverage for Halogen Headlamp Bulbs
In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to provide coverage for the Halogen Headlamp Bulbs on 2016 – 2018 model year RAV4 HV
Background:
Although the headlamp bulbs are covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to the halogen headlamp bulbs in the case that the halogen headlamp bulb lifetime is shorter than expected on certain 2016 – 2018 RAV4 Hybrid vehicles.
Customer Support Program Details:
Covered Vehicles:
There are approximately 75,800 vehicles covered by this Customer Support Program. Approximately 130 vehicles involved in this Customer Support Program were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners in early February, 2022 and will be mailed over several months. A sample of the owner notification letter has been included for your reference.
Salvage Title Vehicles:
There is no New Vehicle Limited Warranty coverage or non-emission CSP coverage for vehicles that have been branded as salvage, total loss, true mileage unknown, or similar title under any state’s law. Nonetheless, every attempt should be made to complete an open emission related CSP when circumstances permit, unless noted otherwise in the CSP dealer letter.
• This CSP IS NOT emission related; therefore, vehicles branded as salvage, total loss, true mileage unknown, or similar title are NOT ELIGIBLE for coverage under this CSP.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty
Frequently Asked Questions
What is the condition?
Although the headlamp bulbs are covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to the halogen headlamp bulbs in the case that the halogen headlamp bulb lifetime is shorter than expected on certain 2016 – 2018 RAV4 Hybrid vehicles.
What is Toyota going to do?
Toyota will send an owner notification by first class mail advising owners of this Customer Support Program starting in early February, 2022, and continuing for several months.
If the owner experiences the condition described above, they should contact their local authorized Toyota dealership for diagnosis. If the condition is verified, the dealer will install voltage adjustment wire harnesses and replace the halogen headlamp bulbs with new ones FREE OF CHARGE to the owner.
NOTE:
• Right and left side bulbs and harnesses will be installed even if only one side is exhibiting or has exhibited the condition.
• Even if the vehicle does not currently exhibit the condition, but has exhibited the condition in the past and has had a headlamp bulb replaced, the vehicle may be eligible for repair if the customer can provide documentation indicating that the bulb(s) has been replaced previously. Refer to the customer reimbursement checklist for documentation details.
Which and how many vehicles are covered by this Customer Support Program?
There are approximately 75,800 vehicles covered by this Customer Support Program.
What are the details of this program?
This Customer Support Program provides coverage as it applies to the halogen headlamp bulbs on certain 2016-2018 RAV4 Hybrid vehicles. The specific condition covered by this program is that the halogen headlamp bulb lifetime is shorter than expected. If the condition is verified, the dealer will install voltage adjustment wire harnesses and replace both halogen headlamp bulbs under the terms of this Customer Support Program.
NOTE:
• Right and left side bulbs and harnesses will be installed even if only one side is exhibiting or has exhibited the condition.
• Even if the vehicle does not currently exhibit the condition, but has exhibited the condition in the past and has had a headlamp bulb replaced, the vehicle may be eligible for repair if the customer can provide documentation indicating that the bulb(s) has been replaced previously. Refer to the customer reimbursement checklist for documentation details.
• This coverage will be offered until August 31, 2024 regardless of mileage.
Which part(s) are covered by this Customer Support Program?
The specific component(s) covered by this Customer Support Program is/are as follows:
• Halogen Headlamp Bulbs
• Halogen Headlamp Bulb Wire Harnesses
What should an owner do if experiencing this condition?
If an owner thinks that he/she has experienced the condition described in this Customer Support Program, a local Toyota dealer should be contacted for appropriate diagnosis and repair. If the condition is verified as being in accordance with the terms of the program, the repair will be performed FREE OF CHARGE to the owner.
What if the diagnosis is performed and my vehicle is not covered by the Customer Support Program?
Please be aware that, if the condition is not covered by this Customer Support Program, you may be responsible for the initial diagnostic fees and any other repairs you may decide to have performed. Any authorized Toyota Dealership can determine if a condition is covered by this Customer Support Program.
What if an owner HAS NOT experienced this condition but would like to have the repair completed?
This Customer Support Program only applies to vehicles that have exhibited the condition described above. If an owner has not experienced the condition, he/she is asked to tear off the sheet included in the owner letter and insert it into the Owner’s Warranty Information Booklet for future reference
How long will the repair take?
The repair takes approximately one and a half hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I previously paid for repairs related to this Customer Support Program?
Reimbursement consideration instructions will be provided in the owner letter.
NOTE: Customers who have had a headlamp bulb replaced in the past are eligible for customer reimbursement AND are also eligible for the repair.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.