MG
Moderator
Please see Tech Tip T-TT-0673-21 Revision 1
APPLICABLE VEHICLES:
2017-2021 Toyota Avalon Hybrid
2017-2021 Toyota Avalon
CONDITION:
Vehicle has an abnormal noise condition when going over speed bumps or irregular roads. Noise is coming from front shock absorber
RECOMMENDATIONS:
If the noise condition is coming from the front shock absorber(s), confirm the following criteria:
* Vehicle mileage is under 36,000 miles
* Vehicle does not have any previous repairs, nor attempt of repairs
* Record an audio/video file of noise condition
* Create a TAS case. Attach the audio/video. (TAS will contact CQS for parts recovery)
If it is a weekend or holiday, continue with diagnosis and repair, save all parts and details (including audio/video, pictures, etc.), and contact TAS on the next available workday.
APPLICABLE VEHICLES:
2017-2021 Toyota Avalon Hybrid
2017-2021 Toyota Avalon
CONDITION:
Vehicle has an abnormal noise condition when going over speed bumps or irregular roads. Noise is coming from front shock absorber
RECOMMENDATIONS:
If the noise condition is coming from the front shock absorber(s), confirm the following criteria:
* Vehicle mileage is under 36,000 miles
* Vehicle does not have any previous repairs, nor attempt of repairs
* Record an audio/video file of noise condition
* Create a TAS case. Attach the audio/video. (TAS will contact CQS for parts recovery)
If it is a weekend or holiday, continue with diagnosis and repair, save all parts and details (including audio/video, pictures, etc.), and contact TAS on the next available workday.