2017 Toyota Tacoma Vehicles Painted with Blazing Blue (8T0) Paint Color Coverage for Flaking or Peeling of Factory-Applied Paint CSP 20TE02

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Please see Customer Support Program 20TE02

2017 Model Year Tacoma Vehicles Painted with Blazing Blue (8T0) Paint Color Coverage for Flaking or Peeling of Factory-Applied Paint Clear Coat Layer

In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to provide coverage for Flaking or Peeling of the factory-applied clear coat layer on certain 2017 Tacoma vehicles painted with Blazing Blue (8T0) paint color.

Background:
Toyota has received reports of the factory-applied paint’s clear coat layer flaking or peeling on exterior metal body panels of certain 2017 model year Tacoma vehicles with the original factory-applied Blazing Blue paint color.

Although the original factory paint is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to the condition described above.

Customer Support Program Details:
This Customer Support Program provides coverage for involved vehicles with the original factory Blazing Blue paint. The covered condition may occur when the clear coat layer of the factory applied paint begins to flake or peel from any exterior metal body panel.

• If the clear coat flaking or peeling condition is verified on any metal body panel area on the vehicle’s cab, the entire cab will be repainted.

• If the clear coat flaking or peeling condition is verified on any metal body panel area on the vehicle’s truck bed, the entire truck bed will be repainted.

• If the clear coat flaking or peeling condition is verified on any metal body panel area on the vehicle’s cab and truck bed, the entire vehicle will be repainted.

This coverage will be offered for 10 years from the vehicle’s date of first use, regardless of mileage.

Note:
Damage to the vehicle exterior (such as collision damage, deep scratches, dents, etc..) may prevent a repair facility from performing the paint repair covered by this Customer Support Program. This Customer Support Program does not cover repair of such damage. If any damage must be repaired prior to performing the paint repair covered by this Customer Support Program, the dealer may offer to repair the damage at the customer’s expense.

Examples of damage that might prevent a paint repair are:
• Collision damage.
• Dents.
• Deep scratches.
• Deep rock chips.

This coverage is for work performed at an authorized Toyota dealer only*. It is subject to the same terms and conditions set forth in the New Vehicle Limited Warranty Section of the Owner’s Warranty Information booklet. *Only authorized Toyota dealerships are authorized to confirm if the clear coat flaking or peeling condition is covered by this program. However, after confirming that the clear coat flaking or peeling condition is covered by this program, the authorized Toyota dealership may choose to coordinate to have the repainting repair performed by a non-Toyota repair facility (e.g. third-party collision repair facility, body shop, etc).

Covered Vehicles:
There are approximately 1,100 vehicles covered by this Customer Support Program. Note than none of these vehicles were distributed to Puerto Rico.

Owner Letter Mailing Date:
Toyota will notify owners in March 2020. A sample of the owner notification letter has been included for your reference.


Frequently Asked Questions

What is the condition?

Toyota has received reports of the factory-applied paint’s clear coat layer flaking or peeling on exterior metal body panels of certain 2017 model year Tacoma vehicles with the original factory-applied Blazing Blue paint color.

What specific paint colors are affected by this condition?
The vehicles involved in this program were factory-painted with Blazing Blue (Toyota paint code 8T0) paint color

What is Toyota going to do?
In March 2020, Toyota will send an owner notification letter by first class mail advising owners of this Customer Support Program.

Which and how many vehicles are covered by this Customer Support Program?
There are approximately 1,100 vehicles covered by this Customer Support Program.

Are there any other Lexus/Toyota/Scion vehicles covered by this Customer Support Program in the U.S.?
No, there are no other Lexus/Toyota/Scion vehicles covered by this Customer Support Program.

What are the coverage details of this program?
This Customer Support Program provides coverage for involved vehicles with the original factory Blazing Blue paint. The covered condition may occur when the clear coat layer of the factory applied paint begins to flake or peel from any exterior metal body panel.

• If the clear coat flaking or peeling condition is verified on any metal body panel area on the vehicle’s cab, the entire cab will be repainted.

• If the clear coat flaking or peeling condition is verified on any metal body panel area on the vehicle’s truck bed, the entire truck bed will be repainted.

• If the clear coat flaking or peeling condition is verified on any metal body panel area on the vehicle’s cab and truck bed, the entire vehicle will be repainted.

This coverage will be offered for 10 years from the vehicles date of first use, regardless of mileage.

Note: Damage to the vehicle exterior (such as collision damage, deep scratches, dents, etc.) may prevent a repair facility from performing the paint repair covered by this Customer Support Program.

This Customer Support Program does not cover repair of such damage. If any damage must be repaired prior to performing the paint repair covered by this Customer Support Program, the dealer may offer to repair the damage at the customer’s expense.
Examples of damage that might prevent paint repair are: • Collision damage. • Dents. • Deep scratches. • Deep rock chips.

What if my vehicle’s paint clear coat layer is flaking or peeling from this condition, but my vehicle has damage that requires repair prior to repairing the peeling condition?
This Customer Support Program only provides the coverage described above. This program does not cover the repair of damage (e.g. collision damage, dents, etc.) which may be required to complete the Customer Support Program repair. Some dealers may be willing to repair damage needed to complete this Customer Support Program. If your dealer is willing to do so, you will be responsible for any costs associated with the damage repair. If you elect not to repair the damage, the dealer may indicate that they are not able to complete the Customer Support Program repair.

What should I do if the factory-applied Blazing Blue paint’s clear coat layer is currently flaking or peeling from this condition?
If an owner thinks that he/she has experienced the condition described in this Customer Support Program, a local Toyota dealer should be contacted for appropriate diagnosis and repair. If the condition is verified as being in accordance with the terms of the program, the repair will be performed FREE OF CHARGE to the owner. Note that after confirming that the clear coat flaking or peeling condition is covered by this program, the authorized Toyota dealership may choose to coordinate to have the repainting repair performed by a non-Toyota repair facility (e.g. third-party collision repair facility, body shop, etc.).

What if the diagnosis is performed and my vehicle is not covered by the Customer Support Program?
Please be aware that, if the condition is not covered by this Customer Support Program, you may be responsible for the initial diagnostic fees and any other repairs you may decide to have performed. Any authorized Toyota Dealership can determine if a condition is covered by this Customer Support Program.

What if an owner HAS NOT experienced this condition but would like to have the repair completed?
This Customer Support Program only applies to vehicles that have exhibited the condition described above. If an owner has not experienced the condition, he/she is asked to tear off the sheet included in the owner letter and insert it into the Owner’s Warranty Information Booklet for future reference.

May the cab and/or bed be repainted with a new color different from the factory-applied color?
No. The cab and/or bed will be repainted to match the color of the vehicle’s factory-applied Blazing Blue paint. For example, the cab and/or bed may not be repainted with any other color such as Blizzard Pearl, orange, blue, grey, etc.

Can I be reimbursed if I previously paid for repairs related to factory-applied paint fading or flaking from my vehicle due to this condition?
Reimbursement consideration instructions will be provided in the owner letter.

Which factory-applied paints are covered by this Customer Support Program?
The factory-applied Blazing Blue paint (Toyota paint code 8T0) on the vehicle’s exterior metal body panels are covered by this program.

Is the paint on plastic body panels covered by this Customer Support Program?
No. This Customer Support Program only applies to factory-applied Blazing Blue (Toyota paint code 8T0) paint on the vehicle’s exterior metal body panels.

How long will the repair take?
Depending upon what area of the vehicle requires repainting (cab and/or bed), the repair time for your vehicle can vary (for example: between approximately 3 days and approximately 2 weeks). Once the fading or flaking condition covered by this program has been verified on your vehicle, your authorized Toyota dealer will advise you about the necessary repair time. A loaner vehicle may be provided to you during the repair.

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
 
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