Subject: Safety Recall J0Z– Remedy
2018–2019 Model Year Tundra Load Carrying Capacity Modification Label – Incorrect Information
On October 11th 2018, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2018 – 2019 model year Tundra vehicles.
The involved vehicles received a load carrying capacity modification label indicating an added weight greater than the actual total weight of accessories installed. As a result, the subject vehicles do not meet a requirement of FMVSS No. 110.
For all retailed vehicles, a new label with corrected information will be provided at no cost to customers. Some of these customers may visit an authorized Toyota dealer for assistance in replacing the label. For vehicles in new dealership stock, a new label will be provided to the dealership immediately after campaign launch.
There are approximately 500 vehicles covered by this Safety (Noncompliance) Recall. No vehicles covered by this Safety (Noncompliance) Recall were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners in Early November 2018
Frequently Asked Questions
What is the condition?
The involved vehicles received a load carrying capacity modification label indicating an added weight greater than the actual total weight of accessories installed. As a result, the subject vehicles do not meet a requirement of FMVSS No. 110. However, as the indicated added weight is overstated there is no risk a vehicle will be loaded beyond its carrying capacity based on the erroneously stated label.
What is the load carrying capacity modification label?
This is a label placed in the driver’s door jamb that shows the amount of reduced carrying capacity due to the addition of any factory, distributor, or dealer vehicle modifications. Below is an example of the label.
What is Toyota going to do?
Toyota will send an owner notification by first class mail in Early November 2018, that includes a new label with corrected information, and instructions for installing this label on the vehicle. If a customer feels uncomfortable installing this label, any authorized Toyota dealer can install this label FREE OF CHARGE.
Which and how many vehicles are covered by this Safety (Noncompliance) Recall?
There are approximately 500 vehicles covered by this Safety (Noncompliance) Recall.
How long will applying the new label take?
Applying the new label takes approximately 15 minutes. If brought to a dealer, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1- 888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.