BGroot

Moderator
Please see T-SB-0020-19 Revision 2 (needed)

Applicability:
2019 Toyota Avalon and Avalon Hybrid
2018 Toyota Camry and Camry Hybrid
2020-2021 Toyota Corolla, Highlander and Highlander Hybrid
2021 Sienna Hybrid

REVISION NOTICE:
June 11, 2021 Rev2
Applicability has been updated to include 2021 model year Sienna HV vehicles.
The Introduction, Production Change Information, Warranty, and Repair Procedure sections have been updated.
April 27, 2021 Rev1
Applicability has been updated to include 2020 – 2021 model year Highlander, Highlander HV, and Corolla vehicles.

The Introduction, Production Change Information, Warranty, Required Tools & Equipment, and Repair Procedure sections have been updated. Any previous printed versions of this bulletin should be discarded.

Introduction:
Some 2018 model year Camry and Camry Hybrid, 2019 model year Avalon and Avalon Hybrid, 2020 – 2021 model year Highlander, Highlander Hybrid, and Corolla, and 2021 model year Sienna Hybrid vehicles may exhibit decreased front windshield defroster performance at extremely low ambient temperatures. This condition may be the result of the fresh/recirculation servo actuator separating from the servo. This condition does not affect the airflow of the defroster. Follow the Repair Procedure in this bulletin to address this condition.

APPLICABLE WARRANTY:
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date. Warranty application is limited to occurrence of the specified condition described in this bulletin.

Repair Procedure:
1. Confirm the condition exists.
A. Has the customer experienced or does the vehicle exhibit decreased front windshield defroster performance at extremely low ambient temperatures?
YES — Continue to substep B.
NO — This bulletin does NOT apply. Continue diagnosis using the applicable Repair Manual.

B. Remove the glove compartment door assembly

C. Check the fresh/recirculation servo motor actuator. Is the actuator separated from the blower assembly?
YES — Continue to step 2.
NO — This bulletin does NOT apply. Continue diagnosis using the applicable Repair Manual.

2. Check for the servo motor actuator on the passenger kick plate or in the passenger side footwell. Is the servo motor actuator present?
YES — Continue to step 3.
NO — Go to step 4.

3. Inspect the servo motor actuator for ANY damage, specifically the locking tab. Is ANY damage present?
YES — Continue to step 4.
NO — Go to step 5.

4. Install the NEW damper servo sub-assembly

5. Reinstall the servo motor actuator. With two links of the blower assembly in the appropriate channels (as shown), install the servo motor actuator to the servo motor until a click is heard

6. Confirm operation of the fresh/recirculation servo motor actuator. Cycle through fresh and recirculation modes with the glove compartment removed to observe the actuator cycling.

7. Reinstall the glove compartment door assembly.
 
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