Subject: Safety Recall H0W
2018 Model Year C-HR Vehicles Electronic Parking Brake (EPB) - Skid Control ECU Reprogram
On November 15, 2017, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2018 model year C-HR vehicles.
Condition:
In the involved vehicles, there is a possibility that the Electronic Parking Brake (EPB) may not operate properly. This could cause the parking brake not to disengage after it is applied or prevent it from being applied. If the latter occurs prior to first sale, the vehicle would not meet the requirements of FMVSS No. 135 paragraph S7.12.3. There is a possible risk of a rollaway if the EPB cannot be applied, the EPB warnings are ignored, and the vehicle is parked on a grade without being placed into “Park.”
Remedy:
For the involved vehicles, any authorized Toyota dealer will reprogram the Skid Control ECU to correct the EPB issue at NO CHARGE to the vehicle owner.
Covered Vehicles:
There are approximately 28,600 vehicles covered by this Safety (Noncompliance) Recall. Approximately 1,600 vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners in late November 2017
Frequently Asked Questions
What is the condition?
In the involved vehicles, there is a possibility that the Electronic Parking Brake (EPB) may not operate
properly. This could cause the parking brake not to disengage after it is applied or prevent it from being
applied. If the latter occurs prior to first sale, the vehicle would not meet the requirements of FMVSS No.
135 paragraph S7.12.3. There is a possible risk of a rollaway if the EPB cannot be applied, the EPB
warnings are ignored, and the vehicle is parked on a grade without being placed into “Park.”
What are the symptoms or warnings of this condition?
If the conditions occurs, the EPB will become inoperable, warning lights will illuminate, and a warning
message will be displayed in the instrument cluster. If you see these warnings or experience an inoperable
EPB, you should avoid parking your vehicle on an incline and always engage “Park.”
What is Toyota going to do?
Toyota will send starting in late November 2017, an owner notification by first class mail advising owners to
make an appointment with their authorized Toyota dealer to have the Skid Control Electronic Control Unit
(ECU) reprogrammed to correct the EPB issue at NO CHARGE.
How long will the repair take?
The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be
necessary to make the vehicle available for a longer period of time.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.