2019-2020 Toyota Models Certain Engine Blocks Can Cause Engine Failure Leading to Engine Stall (non-hybrid) and/or Fire Risk Recall 20TA04

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Please see Recall 20TA04

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2020 Toyota Avalon Hybrid
2020 Toyota Camry
2020 Toyota Camry Hybrid
2019-2020 Toyota RAV4
2019-2020 Toyota RAV4 Hybrid
Certain Engine Blocks Can Cause Engine Failure Leading to Engine Stall (non-hybrid) and/or Fire Risk

On February 6, 2020, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2020 model year Avalon HV, Camry, and Camry HV vehicles and certain 2019 – 2020 model year RAV4 and RAV4 HV vehicles

Condition:
Some of the subject vehicles may be equipped with an engine block that was manufactured incorrectly. This issue may cause coolant to leak internally and/or externally during normal engine operation. This can lead to engine noise, engine smoke, warning lights/malfunction indicator illumination, an audible chime sounding, and/or, in some cases, engine overheating and possible internal mechanical engine damage. If this occurs in a conventional gasoline vehicle, it is possible the vehicle could stall while driving at higher speeds without prior warning, increasing the risk of a crash. For both hybrid and conventional gasoline vehicles, the mechanical engine damage could cause engine oil to leak, which, in the presence of an ignition source, can lead to an increased risk of fire.

NOTE:
If the engine stalls in a hybrid vehicle, the vehicle will enter a fail safe driving mode, allowing the driver to operate the vehicle at reduced power for certain distances to maneuver the vehicle to a safe location.

Remedy:
Toyota dealers will inspect the engine block casting serial number to determine if it is involved.

1. In cases where an involved engine block IS NOT identified, no repairs are needed. Dealers should file the applicable inspection-only Op Code to complete the Safety Recall.

2. In cases where an involved engine block IS identified:
a. For customer owned vehicles, please explain the condition to the customer and offer a loaner vehicle until remedy parts are available. It is the customer’s decision if they would like to take a loaner vehicle or not until remedy parts are available. Once remedy parts are available, dealers will replace the engine, including the engine block, with a new one FREE OF CHARGE to the customers.
b. Any vehicle in dealer inventory found with an involved engine block should not be sold until the remedy has been performed. For more information, please refer to the requirements for vehicles in dealer inventory starting on the next page.

Covered Vehicles:
There are approximately 43,100 vehicles covered by this Safety Recall. No vehicles involved in this Safety Recall were distributed to Puerto Rico

Owner Letter Mailing Date:
Toyota will notify owners by early April 2020.


Frequently Asked Questions

What is the condition?

Some of the subject vehicles may be equipped with an engine block that was manufactured incorrectly. This issue may cause coolant to leak internally and/or externally during normal engine operation. This can lead to engine noise, engine smoke, warning lights/malfunction indicator illumination, an audible chime sounding, and/or, in some cases, engine overheating and possible internal mechanical engine damage. If this occurs in a conventional gasoline vehicle, it is possible the vehicle could stall while driving at higher speeds without prior warning, increasing the risk of a crash. For both hybrid and conventional gasoline vehicles, the mechanical engine damage could cause engine oil to leak, which, in the presence of an ignition source, can lead to an increased risk of fire.

If the condition is present in a hybrid vehicle, will the vehicle stall?
If the engine stalls in a hybrid vehicle, the vehicle will enter a fail safe driving mode, allowing the driver to operate the vehicle at reduced power for certain distances to maneuver the vehicle to a safe location.

Are there any symptoms/warnings if the condition appears in a vehicle?
If the condition occurs, it can cause coolant to leak internally and/or externally during normal engine operation and may lead to engine noise, engine smoke, warning lights/malfunction indicator illumination, and/or an audible chime sounding

Which warning messages may be displayed if the condition is present?
If the condition occurs, the malfunction indicator lamp (MIL) shown below may illuminate in the instrument cluster. In addition to the malfunction indicator lamp, other warning lamps and message may also be displayed. The specific lamp(s) and message(s) that is/are displayed may vary depending upon the specific model of vehicle.

What is Toyota going to do?
Toyota dealers will inspect the engine block casting serial number to determine if it is involved:

1. In cases where an involved engine block IS NOT identified, no repairs are needed. Dealers should file the applicable inspection-only Op Code to complete the Safety Recall.

2. In cases where an involved engine block IS identified:
a. For customer owned vehicles, please explain the condition to the customer and offer a loaner vehicle until remedy parts are available. It is the customer’s decision if they would like to take a loaner vehicle or not until remedy parts are available. Once remedy parts are available, dealers will replace the engine, including the engine block, with a new one FREE OF CHARGE to the customers.
b. Any vehicle in dealer inventory found with an involved engine block should not be sold until the remedy has been performed.

Which and how many vehicles are covered by this Safety Recall?
There are approximately 43,100 vehicles covered by this Safety Recall.

Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.?
Yes, certain 2020 model year Lexus ES300h vehicles are covered by this Safety Recall.

How long will the remedy inspection take?
The remedy inspection takes approximately 1 hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
 
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