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Moderator
Please see Recall 20TA08
Check here to see if this Recall applies to your Toyota vehicle
2019-2020 Toyota Rav4
2019–2020 Toyota Rav4 Hybrid
Potential Loss of Vehicle Control due to Front Lower Suspension Arm Separation
On May 20, 2020, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2019 - 2020 model year Rav4 and Rav4 Hybrid vehicles.
Condition:
The front lower suspension arms, which connect to the front wheels, on the subject vehicles may have been manufactured with improperly produced material. Under certain driving conditions, over time, affected front lower suspension arms can separate from the front wheel assembly, resulting in a loss of vehicle control and an increase risk of a crash.
Remedy:
Any authorized Toyota dealer will replace both front lower suspension arms with new ones FREE OF CHARGE.
Covered Vehicles:
There are approximately 9,500 vehicles covered by this Safety Recall. Approximately 1,000 vehicles involved in this Safety Recall were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners in early August 2020.
Frequently Asked Questions
What is the condition?
The front lower suspension arms, which connect to the front wheels, on the subject vehicles may have been manufactured with improperly produced material. Under certain driving conditions, over time, affected front lower suspension arms can separate from the front wheel assembly, resulting in a loss of vehicle control and an increase risk of a crash
Are there any warnings that this condition exists?
No, there are no warnings prior to the occurrence of the condition.
What is Toyota going to do?
Toyota will send an owner notification by first class mail starting in early August 2020, advising owners to make an appointment with their authorized Toyota dealer to replace both front lower suspension arms with new ones FREE OF CHARGE.
Which and how many vehicles are covered by this Safety Recall?
There are approximately 9,500 vehicles covered by this Safety Recall.
How long will the repair take?
The repair takes approximately three hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Check here to see if this Recall applies to your Toyota vehicle
2019-2020 Toyota Rav4
2019–2020 Toyota Rav4 Hybrid
Potential Loss of Vehicle Control due to Front Lower Suspension Arm Separation
On May 20, 2020, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2019 - 2020 model year Rav4 and Rav4 Hybrid vehicles.
Condition:
The front lower suspension arms, which connect to the front wheels, on the subject vehicles may have been manufactured with improperly produced material. Under certain driving conditions, over time, affected front lower suspension arms can separate from the front wheel assembly, resulting in a loss of vehicle control and an increase risk of a crash.
Remedy:
Any authorized Toyota dealer will replace both front lower suspension arms with new ones FREE OF CHARGE.
Covered Vehicles:
There are approximately 9,500 vehicles covered by this Safety Recall. Approximately 1,000 vehicles involved in this Safety Recall were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners in early August 2020.
Frequently Asked Questions
What is the condition?
The front lower suspension arms, which connect to the front wheels, on the subject vehicles may have been manufactured with improperly produced material. Under certain driving conditions, over time, affected front lower suspension arms can separate from the front wheel assembly, resulting in a loss of vehicle control and an increase risk of a crash
Are there any warnings that this condition exists?
No, there are no warnings prior to the occurrence of the condition.
What is Toyota going to do?
Toyota will send an owner notification by first class mail starting in early August 2020, advising owners to make an appointment with their authorized Toyota dealer to replace both front lower suspension arms with new ones FREE OF CHARGE.
Which and how many vehicles are covered by this Safety Recall?
There are approximately 9,500 vehicles covered by this Safety Recall.
How long will the repair take?
The repair takes approximately three hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.