2019-2020 Toyota Rav4 Hybrid HV Transaxle (Abnormal Noise/Vibration) T-TT-0529-19


Please see Tech Tip T-TT-0529-19 Revision 2 (Revision 2 needed)

2019-2020 Toyota Rav4 Hybrid HV Transaxle

Customers may experience abnormal noise/vibration from the hybrid transaxle. Note: This is different from Vehicle Proximity Notification system. Please use link #2 of this document and test the Proximity Notification System to determine if origin of noise is abnormal.

1. If the noise is duplicated on the vehicle, please take a video of the dashboard documenting where/when the noise occurs. In this video, if possible, include an indicator (finger, pencil, etc.) pointing to the location of when the noise occurs (engine rpm and vehicle speed).
2. Please create a TAS case and contact TAS for instruction prior to diagnosing or repairing of the vehicle. If it is a weekend or holiday, continue with diagnosis and repair. Please save all parts and/or details and contact TAS on the next available work day. Fill out the “General Hybrid Vehicle Pre-Call Worksheet” survey to gather details from the customer.
3. Once completed, please attach the video and customer interview form to the TAS case.