2019 Toyota C-HR Rear Axle Hub Bearing Bolt Inspection Recall J0Y

MG

Moderator

Subject:
Safety Recall J0Y– Remedy
2019 Model Year C-HR Rear Axle Hub Bearing Bolt Inspection

On October 11, 2018, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on 2019 model year C-HR vehicles.

Condition:
There is a possibility that one or more rear axle bearing bolts on some vehicles may not have been tightened sufficiently during the manufacturing process. If one or more bolts become loose or detach during vehicle operation, they could damage the rear brake components or could cause the rear wheels to detach, resulting in reduced brake performance or a potential loss of vehicle stability. This could increase the risk of a crash.

Remedy:
Any authorized Toyota dealer will inspect the rear axle hub bearing bolts, and, if necessary, replace the bearing assembly and rear carrier sub-assembly. This will be conducted FREE OF CHARGE to the vehicle owner.

Covered Vehicles:
There are approximately 700 vehicles covered by this Safety Recall. Also note that no vehicles covered by this Safety Recall were distributed to Puerto Rico.

Owner Letter Mailing Date:
Toyota will begin to notify owners in early November 2018


Frequently Asked Questions

What is the condition?
There is a possibility that one or more rear axle bearing bolts on some vehicles may not have been tightened sufficiently during the manufacturing process. If one or more bolts become loose or detach during vehicle operation, they could damage the rear brake components or could cause the rear wheels to detach, resulting in reduced brake performance or a potential loss of vehicle stability. This could increase the risk of a crash.

Are there any warnings that this condition exists?
If the condition occurs, a rattling or a grinding noise may be heard from the rear of the vehicle or the owner may experience an unusual vibration.

What is Toyota going to do?
Toyota will send an owner notification by first class mail, starting in early November 2018, advising owners to make an appointment with their authorized Toyota dealer to have the rear axle hub bearing bolts inspected, FREE OF CHARGE. If a bolt is found loose or detached, the dealer will replace the rear axle hub bearing assembly and rear carrier sub-assembly FREE OF CHARGE.

Which and how many vehicles are covered by this Safety Recall?
There are approximately 700 vehicles covered by this Safety Recall

How long will the repair take?
The inspection will take approximately 45 minutes. If the inspection determines that parts replacement is necessary, the repair will take 2-3 hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1- 888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
 
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