2019 Toyota Corolla Hatchback Potential Loss of Power While Driving Recall J07

MG

Moderator

Subject:
Safety Recall J07– Remedy
2019 Corolla Hatchback Potential Loss of Power While Driving
NHTSA Recall No. 18V-901

On December 19, 2018, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on 2019 model year Corolla Hatchback vehicles.

Condition:
In the involved vehicles, there is a possibility that the torque converter in the Continuously Variable Transmission (CVT) could fail. Under certain conditions this could result in a loss of motive power. Loss of motive power while driving at higher speeds could increase the risk of crash.

Remedy:
Any authorized Toyota dealer will replace the transmission and torque converter with new parts not affected by this condition, FREE OF CHARGE to the customer.

Covered Vehicles:
There are approximately 3,400 vehicles covered by this Safety Recall. Approximately 260 vehicles involved in this Safety Recall were distributed to Puerto Rico

Owner Notification Date:
Toyota will begin notifying customers in late March 2019 via the Notification application within the vehicle’s head unit. Owner Letters, via first class mail, will commence after the notifications have been sent.


Frequently Asked Questions

What is the condition?
In the involved vehicles, there is a possibility that the torque converter in the Continuously Variable Transmission (CVT) could fail. Under certain conditions this could result in a loss of motive power. Loss of motive power while driving at higher speeds could increase the risk of crash.

Are there any warnings that this condition exists?
No. However, if the condition occurs, a noise may be heard from the transmission.

What is Toyota going to do?
Toyota will begin notifying customers in mid-March via the Notification application within the vehicle’s head unit. Owner Letters, via first class mail, will commence after these notifications have been sent advising owners to make an appointment with their authorized Toyota dealer to have the transmission and torque converter replaced with new parts not affected by this condition, FREE OF CHARGE.

Which and how many vehicles are covered by this Safety Recall?
There are approximately 3,400 vehicles covered by this Safety Recall.

How long will the repair take?
The repair takes approximately ten hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. Your dealer may provide you with a loaner vehicle, if needed.

Why is my 2019 model year Corolla Hatchback not included in this Safety Recall?
Only certain 2019 model year Corolla Hatchback vehicles were equipped with a CVT containing an affected torque converter.

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1- 888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
 
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