MG
Moderator
Please see Recall 22TA03
2020–2022 Toyota Models Vehicle Stability Control System May Not Default to "On"
On April 26, 2022, Toyota amended a previously filed Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA). The amended Noncompliance Information Report (NCIR) added 52 model year 2021 Sienna Hybrid vehicles, 2 model year 2022 Rav4 Prime vehicles and 1 model year 2020 Highlander Hybrid vehicle.
On April 13, 2022, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2020-2022 model year Highlander Hybrid, 2021-2022 model year Mirai, 2021-2022 model year Rav4 Prime, 2022 model year Rav4 Hybrid, 2021-2022 model year Sienna Hybrid, 2021- 2022 model year Venza Hybrid vehicles.
Condition:
A software error can cause the Vehicle Stability Control system (VSC) not to default to “ON” the next time the car is started under certain circumstances. This can result in noncompliance with a federal safety requirement. Operating the vehicle with VSC deactivated could increase the risk of a crash in certain driving conditions.
Remedy:
Any authorized Toyota dealer will update the software in the Skid Control ECU FREE OF CHARGE
Covered Vehicles:
There are approximately 451,500 vehicles covered by this Safety (Noncompliance) Recall. Approximately 2,200 vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will notify owners by the middle of June 2022
Head Unit Notifications:
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety (Noncompliance) Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety (Noncompliance) Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety (Noncompliance) Recall completed.
The message will completely clear from the vehicle once the following conditions are met: The Safety (Noncompliance) Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens daily.
Owners who receive a head unit notification after having this Safety (Noncompliance) Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles:
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter
Frequently Asked Questions
What is the condition?
A software error can cause the Vehicle Stability Control system (VSC) not to default to “ON” the next time the car is started under certain circumstances. This can result in noncompliance with a federal safety requirement. Operating the vehicle with VSC deactivated could increase the risk of a crash in certain driving conditions.
What are the specific circumstances under which this condition could occur?
If the driver manually turns off the VSC by the VSC in-vehicle control and the ignition is turned off and then turned back on while the brake pedal is continuously depressed, the VSC will not return to the default ON setting at the next ignition cycle.
Are there any symptoms/warnings before the condition can occur?
No. However, when the VSC system is not activated, a warning light on the instrument panel will be continuously displayed alerting the driver that the VSC system is not activated.
Is there anything I can do to avoid this condition?
This condition does not occur as long as you fully release the brake pedal between ignition cycles. In addition, if the VSC system is off when the vehicle is started, you can press your VSC / TRAC button shown below to reactivate the VSC system.
What is Toyota going to do?
Toyota will send an owner notification by first class mail by the middle of June 2022, advising owners to make an appointment with their authorized Toyota dealer to have the software in the Skid Control ECU updated FREE OF CHARGE.
* NOTE (Customers who live in the state of California):
The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this FREE Safety Recall, the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Safety Recall completed.
Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process.
Which and how many vehicles are covered by this Safety (Noncompliance) Recall?
There are approximately 451,500 vehicles covered by this Safety (Noncompliance) Recall
How long will the repair take?
The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time
2020–2022 Toyota Models Vehicle Stability Control System May Not Default to "On"
On April 26, 2022, Toyota amended a previously filed Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA). The amended Noncompliance Information Report (NCIR) added 52 model year 2021 Sienna Hybrid vehicles, 2 model year 2022 Rav4 Prime vehicles and 1 model year 2020 Highlander Hybrid vehicle.
On April 13, 2022, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2020-2022 model year Highlander Hybrid, 2021-2022 model year Mirai, 2021-2022 model year Rav4 Prime, 2022 model year Rav4 Hybrid, 2021-2022 model year Sienna Hybrid, 2021- 2022 model year Venza Hybrid vehicles.
Condition:
A software error can cause the Vehicle Stability Control system (VSC) not to default to “ON” the next time the car is started under certain circumstances. This can result in noncompliance with a federal safety requirement. Operating the vehicle with VSC deactivated could increase the risk of a crash in certain driving conditions.
Remedy:
Any authorized Toyota dealer will update the software in the Skid Control ECU FREE OF CHARGE
Covered Vehicles:
There are approximately 451,500 vehicles covered by this Safety (Noncompliance) Recall. Approximately 2,200 vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will notify owners by the middle of June 2022
Head Unit Notifications:
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety (Noncompliance) Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety (Noncompliance) Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety (Noncompliance) Recall completed.
The message will completely clear from the vehicle once the following conditions are met: The Safety (Noncompliance) Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens daily.
Owners who receive a head unit notification after having this Safety (Noncompliance) Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles:
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter
Frequently Asked Questions
What is the condition?
A software error can cause the Vehicle Stability Control system (VSC) not to default to “ON” the next time the car is started under certain circumstances. This can result in noncompliance with a federal safety requirement. Operating the vehicle with VSC deactivated could increase the risk of a crash in certain driving conditions.
What are the specific circumstances under which this condition could occur?
If the driver manually turns off the VSC by the VSC in-vehicle control and the ignition is turned off and then turned back on while the brake pedal is continuously depressed, the VSC will not return to the default ON setting at the next ignition cycle.
Are there any symptoms/warnings before the condition can occur?
No. However, when the VSC system is not activated, a warning light on the instrument panel will be continuously displayed alerting the driver that the VSC system is not activated.
Is there anything I can do to avoid this condition?
This condition does not occur as long as you fully release the brake pedal between ignition cycles. In addition, if the VSC system is off when the vehicle is started, you can press your VSC / TRAC button shown below to reactivate the VSC system.
What is Toyota going to do?
Toyota will send an owner notification by first class mail by the middle of June 2022, advising owners to make an appointment with their authorized Toyota dealer to have the software in the Skid Control ECU updated FREE OF CHARGE.
* NOTE (Customers who live in the state of California):
The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this FREE Safety Recall, the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Safety Recall completed.
Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process.
Which and how many vehicles are covered by this Safety (Noncompliance) Recall?
There are approximately 451,500 vehicles covered by this Safety (Noncompliance) Recall
How long will the repair take?
The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time