Please see Recall 23TA12 (Link to download)
On October 26, 2023 Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on 2020-2023 model year Highlander and Highlander HV vehicles.
Condition:
The subject vehicles are equipped with a resin front lower bumper cover assembly, connected with mounting tabs. If there is minor impact to the lower front bumper cover assembly that causes the mounting tabs to detach from the vehicle during normal operation, one or more parts of this assembly could detach, which could become a road hazard, increasing the risk of a crash or injury for other road users.
Remedy:
Toyota dealers will inspect the upper to lower front bumper cover mounting tabs and slots for damage. If no damage is found, dealers will install retention hardware with an improved design. If damage is found, dealers will replace the upper and/or lower front bumper cover and install retention hardware with an improved design FREE OF CHARGE.
Toyota has sufficient parts to begin a phased implementation of the remedy. Refer to the table below for the remedy announcement schedule. Note that this schedule is subject to change.
Covered Vehicles:
There are approximately 750,800 vehicles covered by this Safety Recall. Approximately 6,300 vehicles involved in this Safety Recall were distributed to Puerto Rico.
Owner Letter Mailing Date Refer to the table below for mailing timing:
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.
Loaner Vehicle or Alternative Transportation Reimbursement Procedure:
If a vehicle owner was uncomfortable driving their vehicle while Toyota prepared the remedy, a loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) can be claimed.
Customer Reimbursement Reimbursement consideration instructions will be included in the owner letter.
Frequently Asked Questions
Original Publication Date: March 28, 2024
What is the condition?
The subject vehicles are equipped with a resin front lower bumper cover assembly, connected with mounting tabs. If there is minor impact to the lower front bumper cover assembly that causes the mounting tabs to detach from the vehicle during normal operation, one or more parts of this assembly could detach, which could become a road hazard, increasing the risk of a crash or injury for other road users.
Are There any symptoms or warnings that this condition exists?
Yes, if some of the mounting tabs have detached, customers may notice the lower bumper cover hanging loose from the upper bumper cover. This can be seen by looking at the bottom of the front bumper.
What is Toyota going to do?
Toyota dealers will inspect the upper to lower front bumper cover mounting tabs and slots for damage.If no damage is found, dealers will install retention hardware with an improved design. If damage is found, dealers will replace the upper and/or lower front bumper cover and install retention hardware with an improved design FREE OF CHARGE.
Which and how many vehicles are covered by this Safety Recall?
There are approximately 750,800 vehicles covered by this Safety Recall
How long will the repair take?
For most vehicles, the inspection and additional clip installation will take approximately 1 hour. However, depending on the condition of the front bumper additional repair time may be required.
What if I previously paid for repairs related to this Safety Recall?
Reimbursement consideration instructions will be provided in the owner letter.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
On October 26, 2023 Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on 2020-2023 model year Highlander and Highlander HV vehicles.
Condition:
The subject vehicles are equipped with a resin front lower bumper cover assembly, connected with mounting tabs. If there is minor impact to the lower front bumper cover assembly that causes the mounting tabs to detach from the vehicle during normal operation, one or more parts of this assembly could detach, which could become a road hazard, increasing the risk of a crash or injury for other road users.
Remedy:
Toyota dealers will inspect the upper to lower front bumper cover mounting tabs and slots for damage. If no damage is found, dealers will install retention hardware with an improved design. If damage is found, dealers will replace the upper and/or lower front bumper cover and install retention hardware with an improved design FREE OF CHARGE.
Toyota has sufficient parts to begin a phased implementation of the remedy. Refer to the table below for the remedy announcement schedule. Note that this schedule is subject to change.
Covered Vehicles:
There are approximately 750,800 vehicles covered by this Safety Recall. Approximately 6,300 vehicles involved in this Safety Recall were distributed to Puerto Rico.
Owner Letter Mailing Date Refer to the table below for mailing timing:
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.
Loaner Vehicle or Alternative Transportation Reimbursement Procedure:
If a vehicle owner was uncomfortable driving their vehicle while Toyota prepared the remedy, a loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) can be claimed.
Customer Reimbursement Reimbursement consideration instructions will be included in the owner letter.
Frequently Asked Questions
Original Publication Date: March 28, 2024
What is the condition?
The subject vehicles are equipped with a resin front lower bumper cover assembly, connected with mounting tabs. If there is minor impact to the lower front bumper cover assembly that causes the mounting tabs to detach from the vehicle during normal operation, one or more parts of this assembly could detach, which could become a road hazard, increasing the risk of a crash or injury for other road users.
Are There any symptoms or warnings that this condition exists?
Yes, if some of the mounting tabs have detached, customers may notice the lower bumper cover hanging loose from the upper bumper cover. This can be seen by looking at the bottom of the front bumper.
What is Toyota going to do?
Toyota dealers will inspect the upper to lower front bumper cover mounting tabs and slots for damage.If no damage is found, dealers will install retention hardware with an improved design. If damage is found, dealers will replace the upper and/or lower front bumper cover and install retention hardware with an improved design FREE OF CHARGE.
Which and how many vehicles are covered by this Safety Recall?
There are approximately 750,800 vehicles covered by this Safety Recall
How long will the repair take?
For most vehicles, the inspection and additional clip installation will take approximately 1 hour. However, depending on the condition of the front bumper additional repair time may be required.
What if I previously paid for repairs related to this Safety Recall?
Reimbursement consideration instructions will be provided in the owner letter.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.