Please see SSC 21TC05
APPLICABLE VEHICLES:
2020-2021 Highlander (Non Hybrid ONLY)
Condition:
In the involved vehicles, the fuel gauge needle and the “distance to empty” estimated in the vehicle display accurately indicate the approximate amount of remaining fuel in the fuel tank. However, some drivers are continuing to drive after the low fuel light illuminates, causing them to potentially run out of fuel and be inconvenienced.
Remedy:
Any authorized Toyota dealer will reprogram the Combination Meter ECU to adjust the timing of when the low fuel light illuminates, FREE OF CHARGE.
Covered Vehicles:
There are approximately 178,400 vehicles covered by this Special Service Campaign. Approximately 2,180 vehicles involved in this Special Service Campaign were distributed to Puerto Rico
Owner Letter Mailing Date:
Toyota will begin to notify owners in mid-August 2021.
Frequently Asked Questions
What is the condition?
In the involved vehicles, the fuel gauge needle and the “distance to empty” estimated in the vehicle display accurately indicate the approximate amount of remaining fuel in the fuel tank. However, some drivers are continuing to drive after the low fuel light illuminates, causing them to potentially run out of fuel and be inconvenienced.
What is Toyota going to do?
Toyota will send an owner notification by first class mail starting in mid-August 2021, advising owners to make an appointment with their authorized Toyota dealer to have the Combination Meter ECU reprogrammed to adjust the timing of when the low fuel light illuminates, FREE OF CHARGE
What should I do if the low fuel light is activated?
Always refuel when the fuel gauge indicates fuel is low. If the low fuel light comes ON, refuel promptly.
I ran out of fuel and a malfunction indicator light is illuminated. What do I need to do?
Refuel the vehicle. After driving three consecutive drive cycles with the vehicle properly fueled, the warning light should deactivate
Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 178,400 vehicles covered by this Special Service Campaign.
How long will the repair take?
The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
APPLICABLE VEHICLES:
2020-2021 Highlander (Non Hybrid ONLY)
Condition:
In the involved vehicles, the fuel gauge needle and the “distance to empty” estimated in the vehicle display accurately indicate the approximate amount of remaining fuel in the fuel tank. However, some drivers are continuing to drive after the low fuel light illuminates, causing them to potentially run out of fuel and be inconvenienced.
Remedy:
Any authorized Toyota dealer will reprogram the Combination Meter ECU to adjust the timing of when the low fuel light illuminates, FREE OF CHARGE.
Covered Vehicles:
There are approximately 178,400 vehicles covered by this Special Service Campaign. Approximately 2,180 vehicles involved in this Special Service Campaign were distributed to Puerto Rico
Owner Letter Mailing Date:
Toyota will begin to notify owners in mid-August 2021.
Frequently Asked Questions
What is the condition?
In the involved vehicles, the fuel gauge needle and the “distance to empty” estimated in the vehicle display accurately indicate the approximate amount of remaining fuel in the fuel tank. However, some drivers are continuing to drive after the low fuel light illuminates, causing them to potentially run out of fuel and be inconvenienced.
What is Toyota going to do?
Toyota will send an owner notification by first class mail starting in mid-August 2021, advising owners to make an appointment with their authorized Toyota dealer to have the Combination Meter ECU reprogrammed to adjust the timing of when the low fuel light illuminates, FREE OF CHARGE
What should I do if the low fuel light is activated?
Always refuel when the fuel gauge indicates fuel is low. If the low fuel light comes ON, refuel promptly.
I ran out of fuel and a malfunction indicator light is illuminated. What do I need to do?
Refuel the vehicle. After driving three consecutive drive cycles with the vehicle properly fueled, the warning light should deactivate
Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 178,400 vehicles covered by this Special Service Campaign.
How long will the repair take?
The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.