Please read T-SB-0113-20

2021 Avalon, Avalon HV, Prius, Prius Prime, RAV4 Prime
2020 - 2021 C-HR, RAV4, RAV4 HV, Sequoia, Tundra

Some 2020 – 2021 model year C-HR, RAV4, RAV4 HV, Sequoia, Tundra and 2021 model year Avalon, Avalon HV, Prius, Prius Prime, and RAV4 Prime vehicles may exhibit inoperative Apple CarPlay® with all iPhone® 12 models. An updated USB port is available to address this condition. Follow the Repair Procedure in bulletin T-SB-0113-20 to address this condition.

The repair is to R & R Adapter Assy, Stereo Jack with the new part numbers 86190-12061 86190-F4041 86190-42031 86190-0C031 (the part needed will depend on your year and model vehicle)

Repair Procedure:
1. Confirm the condition exists. Does the vehicle exhibit inoperative Apple CarPlay® ONLY with all iPhone® 12 models?
YES — Continue to step 2.
NO — This bulletin does NOT apply. Continue diagnosis using the applicable Repair Manual.

2. Remove the stereo jack adapter assembly

3. Install the NEW stereo jack adapter assembly.

4. Confirm normal Apple CarPlay® operation with al iPhone® 12 models.