Please see T-SB-0025-21
Introduction Some 2020 – 2021 model year vehicles equipped with Audio, Audio Plus, or Premium Audio (versions 1784) or earlier may exhibit one or more of the following conditions:
* Intermittent blank screen.
* Navigation map update fails.
* Album art inoperative.
* Pause function intermittently inoperative in CD mode.
* Intermittent DTC B15FE present.
* Abnormal energy flow screen appearance on Hybrid models.
* Abnormal phone call operation during Apple CarPlay® .
* “No Information” displayed in Information Screen.
* No audio after voice guidance in Android Auto.
* Abnormal charging scheduling operation on RAV4 Prime models.
* Abnormal XM operation when using Apple CarPlay® .
Follow the Multimedia Software Update Procedure in this bulletin to install the latest software version.
APPLICABLE WARRANTY:
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date. Warranty application is limited to occurrence of the specified condition described in this bulletin.
Software Update Procedure
Introduction Some 2020 – 2021 model year vehicles equipped with Audio, Audio Plus, or Premium Audio (versions 1784) or earlier may exhibit one or more of the following conditions:
* Intermittent blank screen.
* Navigation map update fails.
* Album art inoperative.
* Pause function intermittently inoperative in CD mode.
* Intermittent DTC B15FE present.
* Abnormal energy flow screen appearance on Hybrid models.
* Abnormal phone call operation during Apple CarPlay® .
* “No Information” displayed in Information Screen.
* No audio after voice guidance in Android Auto.
* Abnormal charging scheduling operation on RAV4 Prime models.
* Abnormal XM operation when using Apple CarPlay® .
Follow the Multimedia Software Update Procedure in this bulletin to install the latest software version.
APPLICABLE WARRANTY:
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date. Warranty application is limited to occurrence of the specified condition described in this bulletin.
Software Update Procedure