MG
Moderator
Please see Recall 20TA14
Check here to see if this Recall applies to your Toyota vehicle
2020 Toyota Highlander and Highlander Hybrid
Potential Improper Deployment of Seat Mounted Side Air Bag
On October 14, 2020 Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2020 model year Highlander and Highlander HV
Condition:
There is a possibility that one or both of the front seats in the subject vehicles were equipped with an incorrect trim cover. If these trim covers are incorrect, the cover could prevent the seat-mounted side air bag from deploying properly when the air bags are commanded to deploy, increasing the risk of injury in the event of a crash.
Remedy:
Toyota dealers will inspect and, if necessary, replace the seat trim cover(s) with a correct one FREE OF CHARGE.
Covered Vehicles:
There are approximately 3,100 vehicles covered by this Safety Recall. Approximately 40 vehicles involved in this Safety Recall were distributed to Puerto Rico.
Owner Notification Date:
Toyota will notify owners by mid-December, 2020. Certain vehicles are capable of Head Unit notification and may receive a Head Unit notification prior to the owner notification letter
Frequently Asked Questions
What is the condition?
There is a possibility that one or both of the front seats in the subject vehicles were equipped with an incorrect trim cover. If these trim covers are incorrect, the cover could prevent the seat-mounted side air bag from deploying properly when the air bags are commanded to deploy, increasing the risk of injury in the event of a crash.
What is Toyota going to do?
Toyota will send by mid-December 2020, an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to have the front seat trim covers inspected and, if necessary, replaced with a correct one FREE OF CHARGE.
Which and how many vehicles are covered by this Safety Recall?
There are approximately 3,100 vehicles covered by this Safety Recall.
Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.?
No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety Recall.
Why is my 2020 Highlander/Highlander HV vehicle not included?
This issue only affects vehicles equipped with front seats of a certain design that were manufactured by a specific supplier on specific production lines and were affected by certain processing errors during a specific time period.
How long will the repair take?
The repair can take approximately 45 minutes to 2 hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I previously paid for repairs related to this Safety Recall?
Reimbursement consideration instructions will be provided in the owner letter.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Check here to see if this Recall applies to your Toyota vehicle
2020 Toyota Highlander and Highlander Hybrid
Potential Improper Deployment of Seat Mounted Side Air Bag
On October 14, 2020 Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2020 model year Highlander and Highlander HV
Condition:
There is a possibility that one or both of the front seats in the subject vehicles were equipped with an incorrect trim cover. If these trim covers are incorrect, the cover could prevent the seat-mounted side air bag from deploying properly when the air bags are commanded to deploy, increasing the risk of injury in the event of a crash.
Remedy:
Toyota dealers will inspect and, if necessary, replace the seat trim cover(s) with a correct one FREE OF CHARGE.
Covered Vehicles:
There are approximately 3,100 vehicles covered by this Safety Recall. Approximately 40 vehicles involved in this Safety Recall were distributed to Puerto Rico.
Owner Notification Date:
Toyota will notify owners by mid-December, 2020. Certain vehicles are capable of Head Unit notification and may receive a Head Unit notification prior to the owner notification letter
Frequently Asked Questions
What is the condition?
There is a possibility that one or both of the front seats in the subject vehicles were equipped with an incorrect trim cover. If these trim covers are incorrect, the cover could prevent the seat-mounted side air bag from deploying properly when the air bags are commanded to deploy, increasing the risk of injury in the event of a crash.
What is Toyota going to do?
Toyota will send by mid-December 2020, an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to have the front seat trim covers inspected and, if necessary, replaced with a correct one FREE OF CHARGE.
Which and how many vehicles are covered by this Safety Recall?
There are approximately 3,100 vehicles covered by this Safety Recall.
Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.?
No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety Recall.
Why is my 2020 Highlander/Highlander HV vehicle not included?
This issue only affects vehicles equipped with front seats of a certain design that were manufactured by a specific supplier on specific production lines and were affected by certain processing errors during a specific time period.
How long will the repair take?
The repair can take approximately 45 minutes to 2 hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I previously paid for repairs related to this Safety Recall?
Reimbursement consideration instructions will be provided in the owner letter.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.