2020 Toyota Models No Sound, Intermittent Loud Popping Noise, and/or Static Noise – JBL Amplifier T-SB-0086-20

MG

Moderator
Please see T-SB-0086-20

Applicability:
2020 Toyota Camry, Camry HV, Highlander, Highlander HV, RAV4, RAV4 HV, Sequoia, Sienna, Tacoma, Tundra

Introduction:
Some 2020 model year Toyota vehicles equipped with JBL amplifiers may exhibit no sound in all modes, an intermittent loud popping noise, and/or static noise coming from the speakers. Updated amplifiers are available through the exchange program to address this condition. Follow the Repair Procedure in this bulletin to address this condition.


Production Change Information:
This bulletin applies to vehicles produced BEFORE the Production Change Effective VINs shown in the TSB.
(Pages 1 and 2)

Warranty Information:
R & R Stereo Component Amplifier Assembly with the updated part.

APPLICABLE WARRANTY:
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in this bulletin.

Repair Procedure:
1. Confirm the vehicle exhibits no sound in all modes, an intermittent loud popping noise, and/or static noise coming from the speakers. Does the vehicle exhibit ANY of the conditions mentioned above?
YES — Continue to step 2.
NO — This bulletin does NOT apply. Continue diagnosis using the applicable Repair Manual.

2. Remove the stereo component amplifier assembly

3. Install the NEW or remanufactured stereo component amplifier assembly.

4. Confirm normal stereo component amplifier operation.
 
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Rodney S

Guest
I have a similar problem with my 2020 Toyota Highlander Hybrid Limited. It just happened out of nowhere. It is the loudest static sound i ever heard in a vehicle. turned the volume down to 0 and when i turned the volume to “2” it was as loud as 99 if it existed. Listen to the attached video. Any help would be appreciated
 
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Rodney S

Guest
I have a similar problem with my 2020 Toyota Highlander Hybrid Limited. It just happened out of nowhere. It is the loudest static sound i ever heard in a vehicle. turned the volume down to 0 and when i turned the volume to “2” it was as loud as 99 if it existed. Listen to the attached video. Any help would be appreciated
Can’t load video. Sorry, but that noise is still ringing in my head!!!
 
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