Please see SPECIAL SERVICE CAMPAIGN 22TC01
Check here to see if this Recall applies to your Toyota vehicle
TECHNICAL INSTRUCTIONS FOR 22TC01
APPLICABLE VEHICLES:
Condition:
Due to improper programming of the Data Communication Module (DCM), which provides cellular communication in various situations, including emergencies, the driver and Safety Connect operator may not be able to hear each other’s voices during a Safety Connect call.
Remedy:
Any authorized Toyota dealer will update the DCM software FREE OF CHARGE.
Covered Vehicles:
There are approximately 221,700 vehicles covered by this Special Service Campaign. Approximately 2,400 vehicles involved in this Special Service Campaign were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners in late-March 2022.
Head Unit Notifications:
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Special Service Campaign are requested to schedule an appointment with their authorized dealer to have this Special Service Campaign completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Special Service Campaign. The prompt will contain options to ‘Remind Me’ or to ‘View’ the message. If a customer chooses ‘Remind Me’, the customer can then choose to be reminded again on next trip, in 7 days, or in 30 days. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Special Service Campaign completed.
The message will completely clear from the vehicle once the following conditions are met: The Special Service Campaign is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens daily.
Owners who receive a head unit notification after having this Special Service Campaign completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles:
Every attempt should be made to complete an open Special Service Campaign when circumstances permit, unless noted otherwise in the SSC dealer letter.
Frequently Asked Questions
What is the condition?
Due to improper programming of the Data Communication Module (DCM), which provides cellular communication in various situations, including emergencies, the driver and Safety Connect operator may not be able to hear each other’s voices during a Safety Connect call.
Are there any warnings that this condition exists?
No, there are no advanced warnings prior to the occurrence of this condition.
Can I avoid the condition before a repair is made?
Yes. This condition may occur when the ignition is turned off and then turned back again on within approximately 5-6 seconds. In order to avoid this condition, wait at least 6 seconds before turning the ignition back on after turning it off.
If this condition occurs, is it permanent?
No, the condition is only present during the ignition cycle in which the error occurred. If you believe you may have turned the ignition on within 5-6 seconds of turning it off, you may turn the ignition off and follow the steps in A1b above to restore functionality to the Safety Connect system
What is Toyota going to do?
Toyota will send an owner notification by first class mail starting in late-March, 2022, advising owners to make an appointment with their authorized Toyota dealer to have the DCM software updated FREE OF CHARGE.
Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 221,700 vehicles covered by this Special Service Campaign.
Are there any other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign in the U.S.?
Yes, there are approximately 55,700 Lexus vehicles covered by Special Service Campaign 22LC01. The following vehicles are covered:
How long will the repair take?
The repair takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Check here to see if this Recall applies to your Toyota vehicle
TECHNICAL INSTRUCTIONS FOR 22TC01
APPLICABLE VEHICLES:
Condition:
Due to improper programming of the Data Communication Module (DCM), which provides cellular communication in various situations, including emergencies, the driver and Safety Connect operator may not be able to hear each other’s voices during a Safety Connect call.
Remedy:
Any authorized Toyota dealer will update the DCM software FREE OF CHARGE.
Covered Vehicles:
There are approximately 221,700 vehicles covered by this Special Service Campaign. Approximately 2,400 vehicles involved in this Special Service Campaign were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners in late-March 2022.
Head Unit Notifications:
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Special Service Campaign are requested to schedule an appointment with their authorized dealer to have this Special Service Campaign completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Special Service Campaign. The prompt will contain options to ‘Remind Me’ or to ‘View’ the message. If a customer chooses ‘Remind Me’, the customer can then choose to be reminded again on next trip, in 7 days, or in 30 days. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Special Service Campaign completed.
The message will completely clear from the vehicle once the following conditions are met: The Special Service Campaign is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens daily.
Owners who receive a head unit notification after having this Special Service Campaign completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles:
Every attempt should be made to complete an open Special Service Campaign when circumstances permit, unless noted otherwise in the SSC dealer letter.
Frequently Asked Questions
What is the condition?
Due to improper programming of the Data Communication Module (DCM), which provides cellular communication in various situations, including emergencies, the driver and Safety Connect operator may not be able to hear each other’s voices during a Safety Connect call.
Are there any warnings that this condition exists?
No, there are no advanced warnings prior to the occurrence of this condition.
Can I avoid the condition before a repair is made?
Yes. This condition may occur when the ignition is turned off and then turned back again on within approximately 5-6 seconds. In order to avoid this condition, wait at least 6 seconds before turning the ignition back on after turning it off.
If this condition occurs, is it permanent?
No, the condition is only present during the ignition cycle in which the error occurred. If you believe you may have turned the ignition on within 5-6 seconds of turning it off, you may turn the ignition off and follow the steps in A1b above to restore functionality to the Safety Connect system
What is Toyota going to do?
Toyota will send an owner notification by first class mail starting in late-March, 2022, advising owners to make an appointment with their authorized Toyota dealer to have the DCM software updated FREE OF CHARGE.
Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 221,700 vehicles covered by this Special Service Campaign.
Are there any other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign in the U.S.?
Yes, there are approximately 55,700 Lexus vehicles covered by Special Service Campaign 22LC01. The following vehicles are covered:
How long will the repair take?
The repair takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.