Please see Recall 22TA02
2021 Model Year C-HR Vehicles Pre-Collision System (PCS) Inoperative without Warning Indicator
Check here to see if this Recall applies to your Toyota vehicle
On February 24, 2022, Toyota filed a (Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2021 model year C-HR vehicles.
Condition:
The radar sensor used by the Pre-Collision System (PCS) may not have been initialized properly in the involved vehicles during production. In that case, PCS would be inoperative with no warning indicator to the driver. An inoperative PCS, without a PCS malfunction indicator, may increase the risk of a crash in certain driving situations.
Remedy:
For all involved vehicles, Toyota dealers will inspect the radar sensor and if necessary, properly initialize the radar sensor, FREE OF CHARGE.
Covered Vehicles:
There are approximately 36,600 vehicles covered by this Safety Recall. Approximately 2,200 vehicles involved in this Safety Recall were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners in mid-March 2022.
Head Unit Notifications:
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety Recall completed.
The message will completely clear from the vehicle once the following conditions are met: The Safety Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens weekly.
Owners who receive a head unit notification after having this Safety Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1- 888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time
Salvage Title Vehicles:
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.
Frequently Asked Questions
What is the condition?
The radar sensor used by the Pre-Collision System (PCS) may not have been initialized properly in the involved vehicles during production. In that case, PCS would be inoperative with no warning indicator to the driver. An inoperative PCS, without a PCS malfunction indicator, may increase the risk of a crash in certain driving situations.
What is Toyota going to do?
In mid-March 2022, Toyota will begin to notify owners to request they make an appointment with their authorized Toyota dealer. Dealers will inspect the radar sensor and if necessary, properly initialize the radar sensor, free of charge.
Which and how many vehicles are covered by this Safety Recall?
There are approximately 36,600 vehicles covered by this Safety Recall.
How long will the repair take?
The repair takes approximately 45 to 60 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Are there any warnings that this condition exists?
Yes. If the radar sensor has not been properly initialized, you may notice the following.
2021 Model Year C-HR Vehicles Pre-Collision System (PCS) Inoperative without Warning Indicator
Check here to see if this Recall applies to your Toyota vehicle
On February 24, 2022, Toyota filed a (Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2021 model year C-HR vehicles.
Condition:
The radar sensor used by the Pre-Collision System (PCS) may not have been initialized properly in the involved vehicles during production. In that case, PCS would be inoperative with no warning indicator to the driver. An inoperative PCS, without a PCS malfunction indicator, may increase the risk of a crash in certain driving situations.
Remedy:
For all involved vehicles, Toyota dealers will inspect the radar sensor and if necessary, properly initialize the radar sensor, FREE OF CHARGE.
Covered Vehicles:
There are approximately 36,600 vehicles covered by this Safety Recall. Approximately 2,200 vehicles involved in this Safety Recall were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners in mid-March 2022.
Head Unit Notifications:
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety Recall completed.
The message will completely clear from the vehicle once the following conditions are met: The Safety Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens weekly.
Owners who receive a head unit notification after having this Safety Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1- 888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time
Salvage Title Vehicles:
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.
Frequently Asked Questions
What is the condition?
The radar sensor used by the Pre-Collision System (PCS) may not have been initialized properly in the involved vehicles during production. In that case, PCS would be inoperative with no warning indicator to the driver. An inoperative PCS, without a PCS malfunction indicator, may increase the risk of a crash in certain driving situations.
What is Toyota going to do?
In mid-March 2022, Toyota will begin to notify owners to request they make an appointment with their authorized Toyota dealer. Dealers will inspect the radar sensor and if necessary, properly initialize the radar sensor, free of charge.
Which and how many vehicles are covered by this Safety Recall?
There are approximately 36,600 vehicles covered by this Safety Recall.
How long will the repair take?
The repair takes approximately 45 to 60 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Are there any warnings that this condition exists?
Yes. If the radar sensor has not been properly initialized, you may notice the following.