Please see Special Service Campaign (SSC) 21TC04
2021 Model Year C-HR Incorrect Programming for Rear Seat Belt Reminder Indicator
Check here to see if this Special Service Campaign applies to your Toyota vehicle.
Condition:
The subject vehicles are equipped with a rear seat belt reminder system that illuminates indicators temporarily after the ignition is turned on if rear seat belts are not buckled. Due to incorrect programming in a certain electronic control unit, certain situations can cause the rear seat belt reminder system not to illuminate the indicator as designed.
Remedy:
Any authorized Toyota dealer will update the combination meter system ECU software FREE OF CHARGE.
Covered Vehicles:
There are approximately 28,820 vehicles covered by this Special Service Campaign. Approximately 2,136 vehicles involved in this Special Service Campaign were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners in early October, 2021.
Head Unit Notifications:
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Special Service Campaign are requested to schedule an appointment with their authorized dealer to have this Special Service Campaign completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Special Service Campaign. The prompt will contain options to ‘Remind Me’ or to ‘View’ the message. If a customer chooses ‘Remind Me’, the customer can then choose to be reminded again on next trip, in 7 days, or in 30 days. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Special Service Campaign completed.
The message will completely clear from the vehicle once the following conditions are met: The Special Service Campaign is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens daily.
Owners who receive a head unit notification after having this Special Service Campaign completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles:
Every attempt should be made to complete an open Special Service Campaign when circumstances permit, unless noted otherwise in the SSC dealer letter.
Frequently Asked Questions
What is the condition?
The subject vehicles are equipped with a rear seat belt reminder system that illuminates indicators temporarily after the ignition is turned on if rear seat belts are not buckled. Due to incorrect programming in a certain electronic control unit, certain situations can cause the rear seat belt reminder system not to illuminate the indicator as designed.
Does this condition impact rear seat belt performance?
The performance of the rear seat belts is not affected by this condition.
What is Toyota going to do?
Toyota will send an owner notification by first class mail starting in early October, 2021, advising owners to make an appointment with their authorized Toyota dealer to have the software (in combination meter system ECU) updated FREE OF CHARGE.
Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 28,820 vehicles covered by this Special Service Campaign
Are there any other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign in the U.S.?
No, there are no other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign.
How long will the repair take?
The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
2021 Model Year C-HR Incorrect Programming for Rear Seat Belt Reminder Indicator
Check here to see if this Special Service Campaign applies to your Toyota vehicle.
Condition:
The subject vehicles are equipped with a rear seat belt reminder system that illuminates indicators temporarily after the ignition is turned on if rear seat belts are not buckled. Due to incorrect programming in a certain electronic control unit, certain situations can cause the rear seat belt reminder system not to illuminate the indicator as designed.
Remedy:
Any authorized Toyota dealer will update the combination meter system ECU software FREE OF CHARGE.
Covered Vehicles:
There are approximately 28,820 vehicles covered by this Special Service Campaign. Approximately 2,136 vehicles involved in this Special Service Campaign were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners in early October, 2021.
Head Unit Notifications:
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Special Service Campaign are requested to schedule an appointment with their authorized dealer to have this Special Service Campaign completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Special Service Campaign. The prompt will contain options to ‘Remind Me’ or to ‘View’ the message. If a customer chooses ‘Remind Me’, the customer can then choose to be reminded again on next trip, in 7 days, or in 30 days. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Special Service Campaign completed.
The message will completely clear from the vehicle once the following conditions are met: The Special Service Campaign is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens daily.
Owners who receive a head unit notification after having this Special Service Campaign completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles:
Every attempt should be made to complete an open Special Service Campaign when circumstances permit, unless noted otherwise in the SSC dealer letter.
Frequently Asked Questions
What is the condition?
The subject vehicles are equipped with a rear seat belt reminder system that illuminates indicators temporarily after the ignition is turned on if rear seat belts are not buckled. Due to incorrect programming in a certain electronic control unit, certain situations can cause the rear seat belt reminder system not to illuminate the indicator as designed.
Does this condition impact rear seat belt performance?
The performance of the rear seat belts is not affected by this condition.
What is Toyota going to do?
Toyota will send an owner notification by first class mail starting in early October, 2021, advising owners to make an appointment with their authorized Toyota dealer to have the software (in combination meter system ECU) updated FREE OF CHARGE.
Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 28,820 vehicles covered by this Special Service Campaign
Are there any other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign in the U.S.?
No, there are no other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign.
How long will the repair take?
The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.