MG
Moderator
Please see Limited Service Campaign (LSC) 22TD02 (Link Needed)
Condition:
A seam near the fuel inlet may not have been properly sealed during manufacturing. This can allow water to leak into the interior area of the vehicle, behind the third-row seat, when the vehicle is exposed to wet environmental conditions like rain or a car wash.
Remedy:
Any authorized Toyota dealer will apply additional sealant to the affected seam to prevent future water leaks at this location, FREE OF CHARGE. In addition, the dealer will inspect the vehicle for evidence of a water leak resulting from this issue and clean or replace any components damaged by such a leak, FREE OF CHARGE.
This Limited Service Campaign will be available until February 7, 2025, and is only available at an authorized Toyota dealer.
Covered Vehicles:
There are approximately 250 vehicles covered by this Limited Service Campaign. None of the vehicles covered by this Limited Service Campaign were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners in April 2022. A sample of the owner notification letter has been included for your reference
Salvage Title Vehicles:
Every attempt should be made to complete an open Limited Service Campaign when circumstances permit, unless noted otherwise in the LSC dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.
Frequently Asked Questions
What is the condition?
A seam near the fuel inlet may not have been properly sealed during manufacturing. This can allow water to leak into the interior area of the vehicle, behind the third-row seat, when the vehicle is exposed to wet environmental conditions like rain or a car wash.
Which seam was not properly sealed during manufacturing?
The affected seam is shown in the photograph, below.
What is Toyota going to do?
Toyota will send an owner notification letter, in late April 2022, advising owners to make an appointment with their authorized Toyota dealer to apply additional sealant to the affected seam to prevent future water leaks at this location, FREE OF CHARGE. In addition, the dealer will inspect the vehicle for evidence of a water leak resulting from this issue and clean or replace any components damaged by such a leak, FREE OF CHARGE.
How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE until February 7, 2025
Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 250 vehicles covered by this Limited Service Campaign.
How long will the repair take?
The repair to apply additional sealant to the affected seam and inspect the vehicle should take approximately one and one half hours. However, depending on the dealer’s work schedule and the extent of any water damage, you may need to make your vehicle available for a longer period.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Condition:
A seam near the fuel inlet may not have been properly sealed during manufacturing. This can allow water to leak into the interior area of the vehicle, behind the third-row seat, when the vehicle is exposed to wet environmental conditions like rain or a car wash.
Remedy:
Any authorized Toyota dealer will apply additional sealant to the affected seam to prevent future water leaks at this location, FREE OF CHARGE. In addition, the dealer will inspect the vehicle for evidence of a water leak resulting from this issue and clean or replace any components damaged by such a leak, FREE OF CHARGE.
This Limited Service Campaign will be available until February 7, 2025, and is only available at an authorized Toyota dealer.
Covered Vehicles:
There are approximately 250 vehicles covered by this Limited Service Campaign. None of the vehicles covered by this Limited Service Campaign were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners in April 2022. A sample of the owner notification letter has been included for your reference
Salvage Title Vehicles:
Every attempt should be made to complete an open Limited Service Campaign when circumstances permit, unless noted otherwise in the LSC dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.
Frequently Asked Questions
What is the condition?
A seam near the fuel inlet may not have been properly sealed during manufacturing. This can allow water to leak into the interior area of the vehicle, behind the third-row seat, when the vehicle is exposed to wet environmental conditions like rain or a car wash.
Which seam was not properly sealed during manufacturing?
The affected seam is shown in the photograph, below.
What is Toyota going to do?
Toyota will send an owner notification letter, in late April 2022, advising owners to make an appointment with their authorized Toyota dealer to apply additional sealant to the affected seam to prevent future water leaks at this location, FREE OF CHARGE. In addition, the dealer will inspect the vehicle for evidence of a water leak resulting from this issue and clean or replace any components damaged by such a leak, FREE OF CHARGE.
How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE until February 7, 2025
Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 250 vehicles covered by this Limited Service Campaign.
How long will the repair take?
The repair to apply additional sealant to the affected seam and inspect the vehicle should take approximately one and one half hours. However, depending on the dealer’s work schedule and the extent of any water damage, you may need to make your vehicle available for a longer period.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.