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Moderator
Please see Special Service Campaign SSC 21TC06
2021 Model Year Prius Pre-Collision System Software Update
Lookup Safety Recalls & Service Campaigns Here
Condition:
One of the Pre-Collision System (PCS) features in your vehicle is called “pre-collision brake assist.” When you apply some pressure to the brake pedal, this feature of the system can automatically help further reduce speed if sensors detect the possibility of a crash. Due to incorrect software programming, there could be a delay in the activation of pre-collision brake assist, resulting in less overall vehicle speed reduction. However, the other features of PCS (the pre-collision warning and precollision braking) are not affected by this programming error.
Remedy:
Any authorized Toyota dealer will update the Pre-Collision System FREE OF CHARGE.
Covered Vehicles:
There are approximately 29,300 vehicles covered by this Special Service Campaign. Approximately 30 vehicles involved in this Special Service Campaign were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners in Early December 2021. A sample of the owner notification letter has been included for your reference.
Head Unit Notifications:
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Special Service Campaign are requested to schedule an appointment with their authorized dealer to have this Special Service Campaign completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Special Service Campaign. The prompt will contain options to ‘Remind Me’ or to ‘View’ the message. If a customer chooses ‘Remind Me’, the customer can then choose to be reminded again on next trip, in 7 days, or in 30 days. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Special Service Campaign completed.
The message will completely clear from the vehicle once the following conditions are met: The Special Service Campaign is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens daily.
Owners who receive a head unit notification after having this Special Service Campaign completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles:
Every attempt should be made to complete an open Special Service Campaign when circumstances permit, unless noted otherwise in the SSC dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”
Frequently Asked Questions
What is the condition?
One of the Pre-Collision System (PCS) features in your vehicle is called “pre-collision brake assist.” When you apply some pressure to the brake pedal, this feature of the system can automatically help further reduce speed if sensors detect the possibility of a crash. Due to incorrect software programming, there could be a delay in the activation of pre-collision brake assist, resulting in less overall vehicle speed reduction. However, the other features of PCS (the pre-collision warning and pre-collision braking) are not affected by this programming error.
What is the Pre-Collision System (PCS)?
The pre-collision system uses a radar sensor and front camera to detect objects in front of the vehicle. When the system determines that the possibility of a frontal collision with an object is high, a warning operates to urge the driver to take evasive action. The pre-collision warning and the potential brake pressure is increased (pre-collision brake assist) to help the driver avoid the collision. If the system determines that the possibility of a frontal collision with an object is extremely high, the brakes are automatically applied (the pre-collision braking) to help avoid the collision or help reduce the impact of the collision. For more information please reference your Owner’s Manual.
Are there any warnings of this condition?
No, there are no advanced warnings prior to the occurrence of this condition.
What is Toyota going to do?
Toyota will send, starting in late August 2021, an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to have the Pre-Collision System software updated FREE OF CHARGE.
NOTE (Customers who live in the state of California:
The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this FREE Special Service Campaign, the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Special Service Campaign completed.
Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process.
Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 29,300 vehicles covered by this Special Service Campaign.
Are there any other Toyota vehicles covered by this Special Service Campaign in the U.S.?
No, there are no other Toyota vehicles covered by this Special Service Campaign.
How long will the repair take?
The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
2021 Model Year Prius Pre-Collision System Software Update
Lookup Safety Recalls & Service Campaigns Here
Condition:
One of the Pre-Collision System (PCS) features in your vehicle is called “pre-collision brake assist.” When you apply some pressure to the brake pedal, this feature of the system can automatically help further reduce speed if sensors detect the possibility of a crash. Due to incorrect software programming, there could be a delay in the activation of pre-collision brake assist, resulting in less overall vehicle speed reduction. However, the other features of PCS (the pre-collision warning and precollision braking) are not affected by this programming error.
Remedy:
Any authorized Toyota dealer will update the Pre-Collision System FREE OF CHARGE.
Covered Vehicles:
There are approximately 29,300 vehicles covered by this Special Service Campaign. Approximately 30 vehicles involved in this Special Service Campaign were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners in Early December 2021. A sample of the owner notification letter has been included for your reference.
Head Unit Notifications:
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Special Service Campaign are requested to schedule an appointment with their authorized dealer to have this Special Service Campaign completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Special Service Campaign. The prompt will contain options to ‘Remind Me’ or to ‘View’ the message. If a customer chooses ‘Remind Me’, the customer can then choose to be reminded again on next trip, in 7 days, or in 30 days. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Special Service Campaign completed.
The message will completely clear from the vehicle once the following conditions are met: The Special Service Campaign is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens daily.
Owners who receive a head unit notification after having this Special Service Campaign completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles:
Every attempt should be made to complete an open Special Service Campaign when circumstances permit, unless noted otherwise in the SSC dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”
Frequently Asked Questions
What is the condition?
One of the Pre-Collision System (PCS) features in your vehicle is called “pre-collision brake assist.” When you apply some pressure to the brake pedal, this feature of the system can automatically help further reduce speed if sensors detect the possibility of a crash. Due to incorrect software programming, there could be a delay in the activation of pre-collision brake assist, resulting in less overall vehicle speed reduction. However, the other features of PCS (the pre-collision warning and pre-collision braking) are not affected by this programming error.
What is the Pre-Collision System (PCS)?
The pre-collision system uses a radar sensor and front camera to detect objects in front of the vehicle. When the system determines that the possibility of a frontal collision with an object is high, a warning operates to urge the driver to take evasive action. The pre-collision warning and the potential brake pressure is increased (pre-collision brake assist) to help the driver avoid the collision. If the system determines that the possibility of a frontal collision with an object is extremely high, the brakes are automatically applied (the pre-collision braking) to help avoid the collision or help reduce the impact of the collision. For more information please reference your Owner’s Manual.
Are there any warnings of this condition?
No, there are no advanced warnings prior to the occurrence of this condition.
What is Toyota going to do?
Toyota will send, starting in late August 2021, an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to have the Pre-Collision System software updated FREE OF CHARGE.
NOTE (Customers who live in the state of California:
The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this FREE Special Service Campaign, the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Special Service Campaign completed.
Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process.
Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 29,300 vehicles covered by this Special Service Campaign.
Are there any other Toyota vehicles covered by this Special Service Campaign in the U.S.?
No, there are no other Toyota vehicles covered by this Special Service Campaign.
How long will the repair take?
The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.